When contacting your support team, reference error ID 504 (ssource ID 239)

Hi,
The certificate and the CA server was changed
Got some issues:
External Lync user cannot change lync status from offline to online
Even if the external Lync user status is offline, the user can still see the status of his contacts
External Lync user can IM the internal Lync user but the internal Lync usercannot reply to IM with error message
when contacting your support team, reference error ID 504 (ssource ID 239)    
Any known issues and fix?
Thanks

Hi,
Please make sure that Edge can resolve the user's front end.
Please check the old posts similar issue that has been resolved.
https://social.technet.microsoft.com/Forums/en-US/071b373b-6851-45fc-96c2-6f8f60eb32de/internal-user-got-error-id-504-source-id-239-when-reply-the-message-to-external-user?forum=lyncprofile
https://social.technet.microsoft.com/Forums/en-US/eff520ae-826e-441e-98aa-9bc6b47aed6b/unable-to-message-external-user?forum=ocsedge
check this
https://greiginsydney.com/decoding-lyncs-client-side-error-messages/
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