When Creativ Colud is trying to install any programm the loading bar stops at 42% also if i am waiting some hours the loading bar remains at 42%

When Creativ Colud is trying to install any program the loading bar stops at 42% also if i am waiting some hours the loading bar remains at 42%
I tried to deinstall the creativ cloud and install it again but this doesn´t help.
Can someone help me ? pls
Sry for my bad english I am german. I hope you could understand me

It could be that previous installs or your system is causing an error. See if running the Adobe CC Cleaner Tool application on your system and running a fresh install fixes the issue.
Start by restarting your computer, don't launch any applications, if applications automatically launch quit them all. This includes the Creative Cloud desktop application.
To quit out of the Creative Cloud desktop application - refer to the following link: Creative Cloud for desktop FAQ
You are now ready to run the CC Cleaner Tool – See the following page for information: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
If that doesn't work let us know and also provide a bit of information about the system you are using. For example are you on a Mac or PC, what operating system version (e.g. Windows 8.1, or OSX 10.10 etc). So we can review possible system related issues.

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When Creativ Colud is trying to install any programm the loading bar stops at 42% also if i am waiting some hours the loading bar remains at 42%

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