When Creative Cloud Subscription Ends

I have the CS4 creative suite and just want to upgrade to CS6 after effects. If I buy a month of creative cloud to upgrade to CS6 will I lose the software when the month ends? I really just want after effects CS6 and want to know the best way to do that without having to join creative cloud forever.
Thanks

Adobe still sells perpetual licenses of CS6. I advise you to get one until you fully understand the full implications of going cloud-only. Since this is the AE forum, here is the most germane implication: any project file created under AE Creative Cloud can only be opened by AE Creative Cloud software.
Adobe is cutting people some slack by allowing current CC project files to be opened in CS6. However, that WILL NOT last forever.... and at the moment, no one is saying how long that access will last.
Thus, you have a choice to make: keep up with After Effects in the Creative Cloud by paying the monthly fee, or eventually risk losing access to your project files should you ever decide to discontinue your Creative Cloud subscription.
Hence my recommendation.

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When I try to launch an adobe application I am prompted to renew my creative cloud subscription even though I'm paid up until the end of the year.

When I try to launch an adobe application I am prompted to renew my creative cloud subscription... even though I'm pre-paid up until the end of the year. I can't use any of my applications at the moment.

Another update: The one month free trial software is no longer working for me as a work-around.
Also: I tried to open up my Adobe applications from two other machines that I have in the house, but it did not work. I received the same subscription renewal popup loop. This leads me to the conclusion that it is strictly an issue on the Adobe Licensing Server side, and NOT a localized issue with something wrong on my system.

I had been getting prompts to buy Acrobat XI Pro when I have a full Creative Cloud subscription

I had been getting windows popping up when I would open a pdf file in Acrobat that I need to purchase it when I have been paying approximately $54 a month for Creative Cloud! I would just close out the window because I have a Creative Cloud subscription that covers Acrobat. Now I cannot even open a pdf file at all because I got the message that my trial period of Acrobat has run out!!!
How can I fix this??

Hi Chris,
On the trial period screen of Acrobat, please select 'License this software' and use your Adobe ID to license it.
The subscription is linked to your Adobe ID.
Please let me know if it worked for you or not.
Regards,
Ravi

My creative cloud subscription is over, and I'm trying to open up Adobe Photoshop CS6 which I got from my Adobe Creative Suite 6 Design & Web Premium - Education Edition, but it keeps trying to validate my creative cloud when I know it's expired. What do

My creative cloud subscription is over, and I'm trying to open up Adobe Photoshop CS6 which I got from my Adobe Creative Suite 6 Design & Web Premium - Education Edition, but it keeps trying to validate my creative cloud when I know it's expired.
What do I do? Help ):

How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746

Why when I have an annual Creative Cloud subscription am I repeatedly asked to login to authenticate

Why when I have an annual Creative Cloud subscription am I repeatedly asked to login to authenticate the subscription - sometimes twice, three times during a single product session usage? It's really out of control with Acrobat Pro where I am routinely asked to agree to a trial subscription. Why, I have a full subscription?? Almost everytime I open a PDF file, I am asked to sign-in - this is a huge time burner and completely ridiculous! This new subscription model is extremely frustrating to deal with day in and day out - please fix this mess.

I have been having this same problem for the past few weeks. I ran the subscription with no problems since August of 2013. I agree this is time consuming and frustrating. It has now started to do it with illustrator too. I am not sure if it started when I updated.
I thought I solved the problem last weekend, when I removed an old trial version. However, I didn't exit Photoshop because it was having this problem and I didn't want to deal with it. My computer updated and restarted and the problem is occuring again.

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Unable to unsubscribe from my Creative Cloud subscription.

Attempting to unsubscribe from my Creative Cloud subscription, I am presented with the following form error alert:
We're sorry, something seems to be wrong on our end. Please try again later.
I have attempted this both in Firefox and Chrome with the same result in each.

Hi - thanks for reporting this. I have gone ahead and stopped your membership. You will continue to have access until 27 May, 2013.
Kind regards
Bev

How many PCs can I use with one Creative Cloud subscription?

How many PCs can I use with one Creative Cloud subscription? For example I currently use Lightroom on a home PC with 2 large screens, but use a laptop or iPad when travelling. Does one monthly subscription cover all 3 or do I need 3 separate subscriptions ?

You are welcome!
P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.

Creative Cloud subscription disapeared

Creative Cloud stopped working when I went on vacation from Bermuda to the USA on a cruiseship. Now it won't work back in Bermuda either and my account shows no record of ever paying for a subscription.
It lets me open the software in a trial version, which is strange because I already used up my trial time before subscribing for an education account (I work for a school in Canada).
I don't know if it has suddenly decided my country is Bermuda (I am Canadian and I live here part-time) and now doesn't want to let me use the product from here. Help is appreciated. Thanks!

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Creative Cloud subscription in New Zealand

Yes I know, not many people care about NZ, and definitely not Adobe, but I wanted to start this thread to at least get my voice heard.
I am unable to purchase a creative cloud subscription in NZD. The only option I have is to buy in AUD. This is wrong on so many levels:
1) the AUD price includes local tax, which I am not supposed to pay because I don't live in Australia
2) I am unable to claim GST back in NZ, because I was charged in AUD
3) Every time my credit card gets charged, I have to pay conversion charges
Apart from the unfortunate exchange rate, I also have 3 additional charges added to the final price, just because I live in NZ. Adobe, seriously, you have to sort your stuff out. This is unacceptable.
If there is no NZD purchase option, why not give us the choice at least which currency we want to pay in? What's the difference? Since there is no local retail operation here, what does it matter? If I could buy in USD, at least there is no tax included in the price. (and it would be a lot cheaper too)
I just spoke to one of the Adobe resellers here to ask if I could purchase a subscription through them and the answer I got was:
"It is only available direct through Adobe. The Cloud is pretty much direct competition from Adobe against our box product "
Not a happy camper.

Creative Cloud certainly seems to be available through resellers in the US. Even Amazon has a prepaid 3 or 12 month subscription available (I guess you're just buying a coupon which is then used to credit the account on Adobe.com):
http://www.amazon.com/Adobe-Creative-Membership-Pre-Paid-Product/dp/B007W7A1OY/ref=sr_1_1? ie=UTF8&qid=1336991606&sr=8-1
Also, Adobe's FAQ on Creative Cloud states it will be sold retail:
Where can I purchase a Creative Cloud membership?:
Memberships to Creative Cloud are available through Adobe.com and select retail and online stores. Find a store in your area.
When you buy at a retail or online store, you will have the choice of a prepaid 3-month or 12-month membership.
I don't live in NZ anymore, but I can imagine the annoyance of having to pay GST via Australia, and not being able to claim that in NZ. Seems like a signifcant oversight from Adobe.

Creative cloud subscription without internet access

Would there be a way to get the creative cloud subscription for my work with out using the internet monthly by paying the year in full. My workstation is not online and can't be, it is part of a internal network.

Hi there - the Creative Cloud FAQ states that you must have internet connection at least once a month:
http://www.adobe.com/products/creativecloud/faq.html
Do I need ongoing Internet access to use my Creative Suite applications?
Because your Creative Suite applications are installed directly on your computer, you will not need an ongoing Internet connection to use them on a daily basis. However, you will need to be online when you install and license your software, and at least once every 30 days thereafter. The software will alert you when you need to connect to the Internet for a license status check.
...however, you may be able to call Customer Support to update your license status in person. I would try contacting customer service:
800-833-6687 (M-F, 5am-7pm EST)
or live chat.
An alternative solution for this is to install one or more applications on a secondary computer that you use outside of the internal network, say, a personal laptop. Since the Creative Cloud license allows for use on two devices, you could complete the monthly license check via the applications on your secondary computer. Doing so would validate your whole memberhsip, and all devices/applications linked to it.
Either way, I'd contact customer support just to be sure.
Cheers! Good luck

Creative Cloud subscription won't renew

On May 7th I renewed my Creative Cloud subscription and yet still have not been able to access any of the applications I had installed. I continue to get the "Renew Your Subscription" pop up but when I go to my account it says my renewal payment has been processed. I was able to download on my second computer first time apps.
Any help or suggestions?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Creative Cloud Subscription Licensing

I already have a Creative Cloud Subscription, I need to add another license for a new employee. What are my options. Do I create another Creative Cloud account with an associated subscription or should I purchase the Adobe Cloud Team Ready offer and once Team Cloud becomes avaliable transion to Team Cloud. At the same time I have not read anything about how to transition a Creative Cloud Subscription to the Team Cloud. I am not sure if I see the added value at this time for doing things this way. The collaboration features are nice but there are other ways to do this and with a Adobe Cloud subscription at a lower price point, this may be the way to go. And in the distant future when Adobe Team Cloud becomes available and I can transition my Adobe Creative Cloud accounts there, why would I want to pay full price for the Team Ready features?
Am I totally mis understanding the literature that I am reading?
Thanks.

Hi Gabe_vi,
If its just for two subscriptions it might be better to just setup another individual subscription based on a different Adobe ID. If you wanted to get a qoute for the Team Ready offer it would be done through an authorized Adobe reseller.
This link can help someone find a reseller in NA
http://partners.adobe.com/resellerfinder/na/reseller.jsp?nav=all
Not sure if you read this over already but it has more info about Team Ready
http://www.adobe.com/products/creativesuite/companies.html
-Dave

Creative Cloud subscription and trial mode?

I have a creative cloud subscription for a year, but business catalyst seems to only offer me a "trial mode". I'd like to set up a website (actually, a subdomain off of a current website hosted somewhere else).
I was under the impression that we're given 5 of these sites with a creative cloud membership. Is this a wrong assumption?

Hi Filip,
All BC site are starting in trial mode. This is our way to allow "free hosting" during site development phase.
When you believe that your site is ready, just log into site Admin console, using "Manage" button from Creative Cloud and in the site admin you should use the "Push Site Live" button.
After that you will be able to redelegate your domain to BC : http://kb.worldsecuresystems.com/000/bc_6.html?bc-partner
At any time, if you need BC support with your site, please use the "Help & Support" button from your site admin to log a case or chat with support.
Best regards,
Aniela

Active creative cloud subscription but still showing trial?

Hello,
I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
- Changing directions to English International
- Logging out/in
- Etc. (from the list of usual culprits)
... but nothing seems to be working. Any ideas?

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
and
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

When Creative Cloud Subscription Ends

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