When do I get credit for the month of service I had to purchase with my phone upgrade?

I have been a Verizon wireless customer for years. I upgraded my phone last month on 10/18 on the Verizon website. During checkout for my new phone, the cost for my plan for one month was added to the checkout total. I paid it assuming I would see a credit for this on my next month's bill, but I received my next month's bill with a billing date of 10/28/2013 and it was the normal monthly bill I always get. When I look at my bill online, it is also the normal monthly bill with no credits. When do I get credit back for the month I paid for during the phone purchase?

serenityn0w, congratulations on your recent upgrade to a new device. When ordering a new device online and charging it to your account; the cost of your calling plan is not included in this purchase. You are billed for the price of the device, accessories, and one time $30.00 upgrade fee.
Once you activate your device, you are moved to the plan that you selected online during your order transaction. Plan changes during your billing cycle, will create partial and prorated charges on your next bill.
Proration is an adjustment that is made to your bill when you make a change to your account in the middle of your billing cycle. When proration occurs, this is what you're going to see on your bill:
• A credit for the portion of your monthly access charge that was billed in advance on the previous number from today's date through the end of the current bill cycle.
• A charge for the portion of the monthly access for the new number from today's date through the end of the current bill cycle.
• A charge for the monthly access for the new number for the next month.
• The monthly allowances associated with your plan may also be prorated, and overage charges may occur.
I hope that this information is helpful to you.
LasinaH_VZW
Follow us on Twitter @VZWSupport

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When do I get credit for the month of service I had to purchase with my phone upgrade?

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