When do you receive gamers club welcome packet?

Hello. I was wondering if anyone knows when to expect the gaming welcome packet for signing up for gamers club unlocked.
I joined 2 months ago and while the account does get the 10% trade bonus and 20% off new games, I haven't gotten any emails or regular mail about joining the unlocked club

Hello MattSeal,
I hope you’ve been putting your newly obtained Gamers Club Unlocked (GCU) benefits to good use! I’m happy to hear that you’ve been receiving some of the benefits of the program. However, I do apologize as it sounds like you may not have received the Welcome Packet yet, which is a pretty stellar benefit in itself.
The Welcome Packets are usually sent out within 2-3 days of signing up for GCU, so you definitely should have received yours by now. Using your email address on file for the forums, I’ve attempted to locate your My Best Buy membership and I’ve been unable to do so. With that said, at your earliest convenience, please send me a private message including your My Best Buy membership number. Once I receive your message, I’ll look into this further and respond accordingly. To send me a private message, simply click the link in my signature.
I look forward to hearing from you and helping further with this!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Never Received Gamers Club Welcome Coupon

So I went into BestBuy today thinking the coupon would be attached to my account but it wasn't. The employee said it may take some time but it should be e-mailed to me.
I checked all e-mails and have not seen anything from gamers club. Is there anyway to find the coupon otherwise?

Greetings exonerated, and welcome to the Best Buy forum,
You should have received a Welcome Packet after purchasing your Unlocked member, but it would not have attached to your My Best Buy™ account. You were to have been sent an email with a digital Welcome Packet within 2 to 3 business days, and there is a good possibility your Welcome Packet was sorted into your email accounts spam/junk folder.
Since you purchased your Unlocked membership back in November, the coupons in the Welcome Packet you were sent have expired. I am going to send you a private message to go over your account with you and to see what I can possibly do to further assist. You can check your private messages by logging into the forum and clicking on the envelope at the top of the page.
Thank you for posting and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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Haven't Received Gamers Club Welcome Coupons

Hi,
I purchased Gamers Club Unlocked on Monday 3/9/2015, and am a long time member of reward zone. I have checked both my e-mail, and my spam folder and I still have not received my Welcome Coupons. I was hoping to use them this weekend.
How can i facilitate this process?

Hi there epfickle-
Congratulations on joining the Gamers Club Unlocked program. It’s full of great benefits, such as the Welcome Coupons, though obviously it’s only a benefit if you actually receive the email with the coupons!
Typically, that email should show up in about 2-3 business days after you initially sign up in the store, so normally you would have it by now. It sounds like you’ve already taken the step to check your Spam/Junk mail folder as well. I’ve got some additional information for you, so I’m going to send you a private message with those details. To check your private messages, make sure that you are logged into the forum and click on the envelope in the upper right hand corner.
Look for that message soon!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Never received Gamers Club Unlocked Welcome Packet

Hey,
Add me to the list of people who have not recieved the Welcome Packet for joined GCU. I joined on 5/25, so it's been about a month. Thank you
Solved!
Go to Solution.

Hi MMcCraryNJ,
Welcome to the Gamers' Club Unlocked program! It typically only takes 2-3 business days for welcome packets to arrive via e-mail, so you certainly should have received yours by now.
I've sent you some information, so please make sure to check your private messages when you have the chance to do so. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Havent Received Gamers Club Unlocked Welcome Packet/ Coupons

I signed up (and paid) for it in late may and have been waiting for a while, overall I am very pleased with it so far, except for not recieving my packet.

Hello starwarsfan,
First, as a huge Star Wars fan, I certainly approve of your user name! Thank you both for registering on the forums, as well as for becoming a Gamers Club Unlocked (GCU) member. I’m very happy to hear that you’ve been pleased with the benefits of GCU thus far. However, I apologize as it sounds like you may have yet to receive the welcome packet since joining.
Generally, you should receive the welcome packet within 2-3 days of signing up for GCU. Considering you signed up in May, you definitely should have received yours by now! I’m going to send you a private message with more information in regards to this. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
You’ll be hearing from me shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Re: Never received Gamers Club Unlocked Welcome Packet

i never recieved mine either been over a year and was told to contact the store and they had no idea about it. any further assistance?

Hello ScottMeyers,
That's a long time to be without the coupons!
I'll be happy to see what I can do, but I'll need more information. Please send me a private message by clicking the blue box at the end of my signature with the "Customer Service Pin" from your purchase of the Gamers Club Unlocked program.
Looking forward to getting your issue resolved!
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Did not receive gamers club unlocked welcome email and not appearing in account

I just signed up for gamers club unlocked today but didnt receive a welcome email andit doesnt appear to be listed in my account. Could someone confirm if I have it?

Hi mchristy,
I wouldn't worry just yet! It typically takes 2-3 business days for welcome packets to arrive after enrollment, so you may still see yours within the week. Make sure to keep an eye on both your inbox and junk mail folders over the next few days for that communication. Gmail users should also monitor their Promotions folder if they have this option enabled as messages from retailers (including Best Buy) may wind up in this folder, effectively bypassing the primary inbox.
As far as your Gamers' Club Unlocked status is concerned, it looks like you simply need to complete the enrollment process on BestBuy.com to address this issue. Instructions how to do so can be found in the article I've linked below, so I'd encourage you to try them out when you can.
How To Register Your My Best Buy™ Account
Welcome to the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
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Didn't receive Gamers Club Unlocked Welcome Package

Hi,
I signed up for the Gamers Club Unlocked program in May and never received a welcome packet. I noticed other posters said it should have arrived within a few days of signing up. Thanks!

Hi Ellisker,
Welcome to the My Best Buy Gamers' Club Unlocked program! Like you may have read, it typically only takes 2-3 business days for welcome packets to arrive by e-mail, so you definitely should have received yours by now.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Never Received Gamers Club Unlocked Welcome Coupons

Then when I sent an email to BB support, the response had nothing to do with Gamers Club Unlocked. They ask me the number of my pre-order and to call the digital download department. Huh?
Never got the welcome email and its been over a month!

Hello vipersneak,
I apologize for the delay with your Gamers Club Unlocked benefits.
Usually you’ll receive this within a few days of signing up for the program.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Welcome Coupon

I recently recieved my welcome coupon for "Buy 2 get 1 free pre-owned games". I see in the fine print however that I cannot use this coupon online and it is in store only. The issue I have with this is that my Best Buy locations have a very poor stock of pre-owned games and there is no way of checking what is in stock unless I go out of my way to travel there. This is extremely inconvenient.
Are there any ways to:
1. Have a Best Buy location obtain a copy of a pre-owned game so that I can purchase it in store?
2. Use this coupon online?
or 3. Check the pre-owned game stock of a Best Buy location remotely?
If not then I feel a bit frustrated and cheated as this coupon would essentially just be bait. Especially since this "in-store only" detail was deliberatly left out of the initial Gamers Club Unlocked description.

Hello lenipls,
Coming from a very small city that just happened to have a Best Buy location, I can completely understand where you’re coming from. With that said, I’m sorry to hear that you haven’t been able to utilize one of the coupons you received for joining Gamers Club Unlocked (GCU)! Regrettably, the coupon you reference is only usable in-store, as you've acknowledged.
enuf makes a really good suggestion in regards to heading over to IdeaX. Please feel free to chime in on ideas that you feel would be beneficial for our customers, as we’re always looking for ways to make the program even better!
Please let us know if you have any further questions or concerns.
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Haven't received my (GCU) Welcome Packet

Could I get help on this? It's been about two weeks and I've yet to receive anything regarding my Welcome Packet, I would really like to use some of those coupons.Thanks.

Hey eXiON,
I'd be glad to look into it for you! I'll need to confirm a few basic details in order to do so, so please make sure to check your private messages when you get the chance. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Haven't received all Gamers Club Unlocked Benefits

So I've purchased Gamers Club Unlocked back in February, and while I've received new games for 20% off, I didn't receive the 10% bonus trade in credit, 10% off a preowned game, and the two special welcome coupons. I still have the receipts for these transactions. Is there anyone I can talk to help me get these discounts? Thanks.

Hello aobero4,
Thanks for joining Gamers Club Unlocked! We're happy to have you in the program, and I'm sure you'll continue to love the benefits.
You've come to the right place for your Gamers Club concerns, and I'll be happy to assist you with them. Welcome packets are emailed within a few days of signing up, so you should have received yours back in March when you enrolled.
I should be able to locate any purchases attached to your My Best Buy account, so I will look for that pre-owned game purchase, and I will send you a private message with information regarding that title and the trade-in you had completed. Please watch for a private message from me shortly.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Re: Joined GCU but never received "Welcome Packet" / coupons...

I also have had troubles with the GCU coupons! I have been using the GCU discounts for the new games and such, but I haven't received my Gamer Welcome packets coupon. =( I could've sworn I saw it in my email but when I checked back at a different date, there was no evidence!

Hello Advent_lee,
Thank you for renewing your Gamers Club Unlocked membership. I'll be happy to help you today.
Typically Unlocked welcome packets will arrive within 2-3 business days after you enroll, so you should have seen it by now. I'll review your information and follow up with you via private message shortly. To check your messages, when logged into the forum click on the envelope icon in the upper right corner of the browser window.
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

My Gamers Club Online isn't working online

Hello,
I bought an Xbox One during the promotion that got you free Gamers Club for two years. I received my email online stating that I was a member now but when I try to order a game online I do not get teh applied discount. I was wondering if someone can help me out and give me some advice on what to do.
Thank you.
R

Hi rdurrea,
Thanks for the update! Having multiple My Best Buy memberships is among the most common reasons why customers might not see Gamers' Club Unlocked discounts reflected online, but I'm glad to hear you were able to get everything sorted out.
Let us know if you need any additional assistance.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Expiration Date

Hello,
My expiration date seems to be wrong. A while ago, I added another 2 years of GCU, and the website didn't show it. It should have been good until 2019 at that point. Then, I added another 2 years to my GCU. The website then showed it expired in 2019, when it should have been in 2021. I sent a PM to Mike-BBY, and he told me he saw that there was an issue with my account about a year before that, and that my expiration date was in 2020, but that he'd find out to see if you guys could get it back up to 2021, as you all were in the process of fixing GCU accounts. Now I see that my expiration date is in 2020 on the website. Can someone please look into this? I have a screenshot of my account showing that it was supposed to expire in 2017, before I added the 4 years of GCU to my account, that I can send via PM if needed for proof.
Thanks

Hello mkivsuptt,
Its nice to hear from you once again. I'm happy to talk to you today.
The last time we spoke I did review your account we did confirm that you had purchased 8 years of Gamers Club Unlocked. It started in 2012. The last time we spoke I informed you that we would ensure that we got your account unlocked into 2020, and I am glad to see this was accomplished.
I will send you a private message with a record of the dates you purchased Gamers Club Unlocked so you can see the information used to confirm your expiration date.
Please watch for this shortly.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
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When do you receive gamers club welcome packet?

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