When does converter program begin for me?

I purchased the $19.99 annual package to convert .pdf to Word and Excel. Did so on Friday, February 3. How long before the program works for me? Larry Walker, Pensacola, FL

Newbie. Should have marked this to you.
7. Feb 13, 2012 3:48 PM (in response to Larrywalker2007)
Re: When does converter program begin for me?
I have same issue in Atlanta. Purchased Feb 13. Confirmed that same email is being used as when subscribed. (No luck, even when clicking on link in "Verify your email" from Adobe). It shows that I have a paid subscription in "My Subscriptions".
Ted in Atlanta

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