When downloading a film off iTunes it failed however I was still charged how do I request a refund?

I downloaded two films from iTunes whichever failed however I was still charged-I didn't receive an iTunes receipt email how else can I raise a request to have this refunded ?

Does the film show on your account's purchase history e.g. the purchase went through, it's not just a temporary store holding charge ?
If it is a proper charge and the film doesn't show in the Purchased tab in the iTunes store app on your iPad for downloading then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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    iTunes Store: Error (-50) when downloading purchased videos
    Last Modified on: April 24, 2007
    Article: 303887
    Symptom
    The following alerts may appear when trying to download purchased videos from the iTunes Store:
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    This can happen when the connection timeout occurs while downloading purchased video content from the iTunes Store.
    Products affected
    iTunes Store
    iTunes for Windows
    iTunes for Mac OS X
    Purchased video content
    Solution
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    Windows XP and 2000:
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