When downloading content in Premiere Elements 11, I get an error "no Internet Connection"

When I try to download content (themes, etc) in Premiere Elements 11, I get the message that there is no internet connection. I am connected via LAN and have no other issues connecting.
"Download failed. Either the server is currently unavailable, or your computer is disconnected from the Internet. Check your connection and try again."
I have tried on multiple occasions. I have changed my default browser. I have tried different content (themes, titles, etc) and I have tried to download all or only one item at a time.

countrygal+73
SG has given you for details for Premiere Elements 12 when you have Premiere Elements 11.
In Premiere Elements 11 Expert workspace, go to Help Menu/Deactivate. If you see a viable "Deactivate" (which it looks like you have), your program should be activated. In Premiere Elements 12, Adobe has Help Menu/Sign Out as the equivalent of the version 11 Help Menu/Deactivate.
Typically the Content Download depends on Internet connection and Adobe Server. And, the process is for many of us slow. I would give the process another try at another time of the day.
http://atr935.blogspot.com/2013/05/pe11-no-content-disc-content-downloads.html
Have you tried the process with the antivirus program and firewalls disabled?
Please try again with the antivirus and firewalls disabled and then we all can think about what next.
Thanks.
ATR
Add On...If you have not done so already, please right click the desktop icon for your Premiere Elements 11 and select Run As Administrator even when you are running from a User Account with Administrative Privileges.
In my comments, I have assumed that you are running Premiere Elements 11 on Windows 7, 8, or 8.1 64 bit. Is that the case?

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When downloading content in Premiere Elements 11, I get an error "no Internet Connection"

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