When dragging mail to a new folder in Mail, the item sticks to my cursor and won't let go.

I like to keep certain emails organized in folders. When dragging my mail today, the envelope icon on the cursor stuck to it, would not release to the selected folder and would not move the item. In the menu pull down, I could access an option under Message saying Move to (folder) again. Force Quitting helps, but after relaunching, the behavior recurs if I try to drag and drop. The envelope icon remains stuck to the cursor, even if I go to another application. It doesn't resolve until I Force Quit again.

Update: same thing was happening with Safari 6.1.1 when I tried to drag a URL from toolbar so could save a Webloc. Then I restarted my Mac and both problems went away. Sure hope it's permanent!

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TS4009 I have followed the steps above but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock up in top right-hand corner, but not sure how to unlock it.

I have followed the steps above for downgrading iCloud storage options, but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock in top right-hand corner, but not sure where to go to unlock it.

Choose Apple () menu > System Preferences, then click the iCloud icon.
Click the Manage button.
Click Change Storage Plan.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose your current plan, then click Done.
(from http://support.apple.com/kb/HT5527 )

How can I open a new page (using "Pages") when I already have another page open? It just keeps reverting to the page I have opened already and won't let me open another one?

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To make a new document, go to File > New From Template chooser and choose the type of document you wish to create.
To add a new page to an existing document go to Insert > Sections > Blank.

To copy an arrangement section - verse, chorus etc - I click the verse or chorus I want to copy/move in the arrangement line. But when I open edit the copy/cut options are gray and won't let me do it. Same w/command 'C'

To copy an arrangement section - verse, chorus etc - I click the verse or chorus I want to copy/move in the arrangement line. But when I open the edit tab the copy/cut options are gray and won't let me do it. Same w/command 'C' and 'V'.
Also, how do I send a song from my MacBook GB to my iPad GB so I can utilize the Smart Instruments in my song.

Use the alt key to create a copy of an Arrange section by dragging it.

I tried down loading mozilla firefox to use as a web browser. It was downloaded 100% then when prompted to "run" the error message comes up with a red cross and the message'This file is corrupted" and won't let me proceed. What do I do now?

I tried down loading mozilla firefox to use as a web browser. It was downloaded 100% then when prompted to "run" An error message comes up with a red cross and the message'This file is corrupted" and won't let me proceed. What do I do now?

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.<br />
You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
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HT201272 I have deleted a song from my library and want to re-download it. When I access my purchased items in the iTunes store, the song has the 'purchased' button next to it and won't let me re-download. Any suggestions for things to try?

I have deleted a song from my library and want to re-download it. When I access my purchased items in the iTunes store, the song has the 'purchased' button next to it and won't let me re-download. Any suggestions for things to try?

While you can redownload most past purchases without charge, you can't redownload movies without paying again. See Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

When I loaded ios 7 on my Ipad, the clear history button is grey and won't let me clear

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Hi Scottay777,
If a button isn't responding correctly in Safari, you may want to try forcing it to close and then relaunch it. You may find the following article helpful:
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http://support.apple.com/kb/ht5137
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When dragging mail to a folder in Mail, the msg sticks to cursor and won't let go

(found old post Jun 2012 by ColPanik but no replies)
Mail v.5.3, MacOS 10.7.5 on iMac Oct2006)
When I try to drag a msg out of Mail window to a particlar folder, the icon sticks to the cursor, won't let go, and msg won't drop into the folder. Icon stays stuck until I force-quit Mail. When I restart Mail, the icon is gone but same thing happens again if I try to drag a msg.
The Menu item "Mailbox/Move to Favorite Mailbox" works, but I have lots of other non-Favorite mailboxes!

Update: same thing was happening with Safari 6.1.1 when I tried to drag a URL from toolbar so could save a Webloc. Then I restarted my Mac and both problems went away. Sure hope it's permanent!

HT204266 I have a balance on my iTunes gift card but when I try to redeem it, the message says the code has already been used and won't let me go on

I have a balance on my gift card but can't redeem it. When I enter the requested code the message says it has already been used. How do I redeem the amount left on my card?

Hi Rosemarie316,
If you are having issues redeeming your gift card, the following article will help:
iTunes Store: Invalid, inactive, or illegible codes
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
I hope this information helps ....
Have a great day!
- Judy

TS2755 For some weird reasoning can't see any of my text messages, when I click on my messages icon it goes to it but it blanked out and won't let me do anything... Why is this happening??

Why can't I see my text messages at all?? :(

Shut down and restart the app...
- From any Home Screen, double tap the home button to bring up the Recents List
- Tap and hold any icon in this list until they wiggle
- Press the red to delete the offending app from this list.
- Press the home button twice when done.
- Restart the app

HT1338 I had to remove the final cut program because it crashed my computer and would never stop trying to load a file and when I go to my purchase history it says installed and is inactive and won't let me download it to my computer again??????

I purchased Final Cut Pro Xand I need to reinstall it and it says in the purchase history it was installed and won't let me reinstall??? Do I just lose my 300 dollars?

Hey weaverweao,
Thanks for the question. If you uninstalled the application by dragging it to the trash, you will want to empty the trash before attempting to download again:
OS X Mavericks: Install, update, and uninstall apps
http://support.apple.com/kb/PH14299
To uninstall other apps, drag the app to the Trash (located at the end of the Dock), then choose Finder > Empty Trash.
Afterwards, go ahead and restart your computer and attempt to download from your purchase history once more.
Thanks,
Matt M.

I just dled Itunes onto my new laptop, when I synced with my music folder, all of the songs were duplicate on song list, what do I do?

I just dled Itunes onto my new laptop, when I synced with my music folder, all of the songs were duplicate on song list, what do I do? What did I do wrong, and where do I find a manual to learn how to use ITunes???

" When I did this, my library showed all the music I have "purchased" from itunes but did not have the music that I downloaded a long time ago through itunes from my old CDs."
Correct.
" How can I get that music to show up in my library now on my new computer? "
Copy it from your old computer or your backup copy of your old computer.
The sync is one way - computer to ipod.

How do I create a new folder in mail?

How do I create a new folder in mail on iPad 2?
I already know what the manual says, but I can do nothing to make the NEW FOLDER button appear.
I have turned OFF "Organize by Thread" in SETTINGS.
I think there is something else going on that I missed.
Clues appreciated...

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Unable to move message into new folder in Mail 3.1

Hi
I just added a new folder in Mail, but cannot move a message from my inbox (IMAP) into it. I can move messages into other, older folders, but not into any folders I created today. This is happening with both local and IMAP folders created today.
Any suggestions?
Thanks!
D

Okay, here's what I find:
My home directory: drwxr-xr-x+ owner=me
~/Library: drwx------+ owner=me
~/Library/Mail: drwx------ owner=me
Continue to the local mailboxes:
~/Library/Mail/Mailboxes: drwx------ owner=me
~/Library/Mail/Mailboxes/(top-most level): drwx------ owner=me
~/Library/Mail/Mailboxes/(top-most)/(next level): drwx------ owner=me
That gets us to the info I gave previously, which I already fixed using chown.
If we continue to the +remote (IMAP)+ mailbox:
~/Library/Mail/(imap account): drwx------ owner=me
~/Library/Mail/(imap account)/INBOX: drwx------ owner=me
And that again brings us to the level where the original problem was (and the individual directory that I have corrected using chown.)
So I can fix each directory individually using chown, but I'd like to fix the cause.
Thanks!

"Unsorted bookmarks" got renamed when trying to create a new folder?

I added a new bookmark by clicking the little star in the adress bar, then clicked it again to edit the bookmark. I wanted to move it out of the "Unsorted bookmarks" folder into a new folder named "Minecraft stuff", so i clicked "Bookmark menu" and then clicked "New folder".
It created a new folder for me to rename, so I named it "Minecraft stuff", but then when i clicked elsewhere, the folder disappeared. And then I noticed that "Unsorted bookmarks had been renamed into "Minecraft stuff" :/
I cannot find anywhere how to undo this.
When i go into the bookmark library, it is still called minecraft stuff, but down below in the little box it says "Name: Unsorted bookmarks". Really weird...

#Click the Firefox button, go to Bookmarks, Show All Bookmarks.<br><br>
#Go to the Unsorted folder, click the bookmark to highlight it, then click ''Organize ''(top left), then Move.
If you just want to rename the folder, hit CTRL+I to open the sidebar, right click the folder, go to Properties and then rename it in the dialog box which appears.

When dragging mail to a new folder in Mail, the item sticks to my cursor and won't let go.

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