When entering my phone serial number it shows "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."

Hi,
I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
Does anybody have any idea what the reason behind this could be.
- First time with iPhone and frustrated.
Briju

If you purchased the iPhone from Apple or an authorized Apple reseller,
contact them for assistance. If you purchased elsewhere, go back
to that retailer and get them to give you a new iPhone or your money
back.
If you have checked the serial number carefully and re-entered it
and that gave you the same error message, contact Apple if purchased
from Apple or authorized retailer; otherwise you have been scammed
and need to pursue the matter with the business you obtained the
iPhone from.

Similar Messages

  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.

    i am going to buy iphone 5 32 gb from some before i bought i check the serial number of that iphone on apple web site to cross check but massage is appering that ......'
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us....
    can any one tell me what is that mean..... replace what ?

    In most cases, what you said is true...however, this is not always the case.  Take myself for example...
    1: I posted my phone online to sell
    2: Someone saw my serial number and called AppleCare to get a replacement phone
    3: An inferior AppleCare representative bypassed a component validation (check serial number to the device on hand) and approved the replacement under my AppleCare plan.
    4:  After noticing this (about 4 days after it happened) and  a trip to Apple and a call to AppleCare, all was resolved.  My phone is back to being covered under AppleCare+
    5:  I learned my lesson.
    So, as you can see, there is a chance that it can be something else.  Although, if the person selling the phone notices, it shouldn't take long to resolve it. Chances are that it is what you said.
    Hope this helps

  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. iPhone 4s.

    Hi everyone! I have iphone 4s, which was bought about 6 mounts later and has serial number C2*******TD6 and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
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    And if i try to enter IMEI here i see
    Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
    Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
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    <Edited By Host>

    Not from Apple reseller( Im apologize, that you right) Seconв question: how can i contact apple via email to get an official answer?

  • I am getting a message. What does it means "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "

    I have tried getting service support information from Apple Support Service. When entered my serial no. got this
    I am getting a message."We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "
    What does it means???

    ashishtgb wrote:
    I dont have any idea . I brought out it new from the market.!
    Well, when you purchase from a non-official source you run the risk of getting who knows what from wherever. It appears this phone was replaced under warranty at some point, but not returned to Apple for refurbishment. Thus, the SN is no longer valid for warranty & service. If you can return it and get your money back, I'd suggest you do so.

  • We're sorry, but this is a serial number for a product that has been replaced

    Today i bought one iphone 5 but when i check the serial number in self support not exist my serial no is DNPJGFSDDTTR message showing is
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
    Finding your serial number is easy. See how.
    pls help us... to resolve the issue.

    You are not speaking to Apple. This is a user forum.
    If it's possible, return the phone and get your money back.
    You bought a gray market phone that was reported lost or stolen or was already replaced by Apple and was re-sold illegally.
    It has no warranty.

  • Serial number for a product that has been replaced

    What happen with my phone, i check my serial number and i see "serial number for a product that has been replaced"
    can you help me & give me advice..

    yes my phone is still working for me.
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  • HT4061 What does it mean This is an imei number for a product  that has been replaced!

    What does it mean
    This is an imei number for a product
    that has been replaced?

    What carrier did you buy it from? Are they on this list? http://support.apple.com/kb/HT1937?viewlocale=en_US&locale=en_US
    If they are on that list and you have the original receipt from them showing the serial number, they may be able to correct the error in the Apple database.
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  • HT201407 This is an imei number for a product that has been replaced.

    when i restore my phone.. i am the original woner of the iphone. how come when i back from oversea, and update the firmware.. the iphone suddenly become not working.

    I never JB or hacked, just updated the firmware and download the latest itunes.
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  • The iphone serial number has been replaced!!!

    hi, dear apple
    firstly, i must to c, my wife made a mistake this evening.
    she bought  a second-hand iphone 4s  for her little sister from a chinese guy from internet.
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    Sorry to say this, but you've been ripped off. You can take it to an Apple Store and see if they will replace it (Apple does NOT repair phones, they replace them), but odds are, they will not. The phone was most likely reported stolen or has already been replaced once.

  • I checked IMEI when I bought it, but now apple says serial number has been replaced

    I recently bought an iphone 5 from craigs list. Before I did, I called Verizon wireless and had them check the IMEI number and make sure its clean. THey said it is, I even asked her 3 different times "so youre sure that this item is not stolen or reported missing or anything like that" she said yes.
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    Common scam is to sell an iPhone and after the sale is complete,
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  • Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us." how does this possible..???

    I have a horrible time with my new Iphone-4, No SIM card found issues and while i tried to contact customer care with device serial number getting a messgae of "Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us."
    What step should i take next.

    Where did you get the phone?
    That phone was replaced by Apple or an AASP and was not returned to Apple as it should have been, or it was stolen from Apple or somewhere in the supply chain.
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