When exporting to Jpeg file, Ai file layers are missing.

Hi to all. I hope you can help me out. I have an AI file that i'm trying to export as JPEG because the PDF file is 26 mb and my clients want to have at least 3 mb file size. When i do the normal export to JPeg trick, I noticed that a lot of colors are missing, it turns out that not all the layers are included in the jpeg image. I tried going to attributes and deselected the printoverview but i'm still getting the same result. thanks!

cantdesigns,
Obviously, everything that shows within the Artboard/Crop Area should be exported. So unless the layers are hidden, something is quite strange.
I do not know whether it may be a preference corruption.
When something stop working, it may be a preference corruption. In order to restore the preferences, you may either Ctrl/Cmd+Alt/Option at startup, or Move the folder with Illy closed. The latter is reversible and takes care or more issues, but requires a greater effort, especially the first time used. See explanations in the latter
Reinstalling does not replace the preferences.

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