When Firefox loads, a second window opens that is just a counter. How do I make this stop? I can send the page info if it would help.

When Firefox loads for the first time, a second window opens that is just a counter. I've downloaded a lot of add-ons. I thought it might be the piano add-on so I removed it but that didn't stop it. How do I make this stop? I can send the page info if it would help.

Sounds like malware on your PC.
Install, update, and run these programs in this order. They are listed in order of efficacy. '''''(Not all programs detect the same Malware, so you may need to run them all to solve your problem.)''''' These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. 
''Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.''
Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php] 
SuperAntispyware - [http://www.superantispyware.com/] 
AdAware - [http://www.lavasoftusa.com/software/adaware/] 
Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html] 
Windows Defender: Home Page - [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx] 
Also, if you have a search engine re-direct problem, see this: 
http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: 
[http://www.spywarewarrior.com/index.php] 
[http://forum.aumha.org/] 
[http://www.spywareinfoforum.com/] 
[http://bleepingcomputer.com]

Similar Messages

Mozalloc.dll A firefox plug in container has stopped working. I can't get firefox to work for more than 2 mins. before crashing. How do I make this stop?

AdapterDeviceID: 0x9712
AdapterDriverVersion: 8.861.1.2000
AdapterSubsysID: 164c103c
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1
AvailablePageFile: 13967405056
AvailablePhysicalMemory: 6222434304
AvailableVirtualMemory: 3783245824
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BreakpadReserveAddress: 46661632
BreakpadReserveSize: 41943040
BuildID: 20141113143407
CrashTime: 1417153956
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1416895140
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9712, AdapterSubsysID: 164c103c, AdapterDriverVersion: 8.861.1.2000
D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 175
StartupTime: 1417153798
SystemMemoryUsePercentage: 25
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 16630353920
TotalPhysicalMemory: 8316153856
TotalVirtualMemory: 4294836224
URL: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=mozalloc.dll&step=aaq-question
Vendor: Mozilla
Version: 33.1.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
AND:
A plugin container for firefox has stopped working.
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 33.1.1.5430
Application Timestamp: 54656826
Fault Module Name: mozalloc.dll
Fault Module Version: 33.1.1.5430
Fault Module Timestamp: 54654321
Exception Code: 80000003
Exception Offset: 00001425
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

Try creating a new Profile by following the steps from [[Managing Profiles]] [[Troubleshooting extensions and themes]] and also [[The Adobe Flash plugin has crashed]]

When I open iMovie, the app searches for missing iPhoto files. These are files I deleted. I have to close about 30 dialog boxes before I can start using iMovie. How do I make this stop?

When I open iMovie (09), the app searches for missing iPhoto files. These are files I deleted. I have to close about 30 dialog boxes before I can start using iMovie. How do I make this stop?

So it seems the issue is when iMovie is wanting to creat thumbnails, if I ask it to ignore then it's fine but if not it hangs up searching for the video file.

HT5621 I bought my iMac from someone. Everything was changed over to my name however when I try to update programs it only shows the old users apple ID and I can't update. How do I change this so I can update the applications and have everything fully und

I bought my iMac from someone. Everything was changed over to my name however when I try to update programs it only shows the old users apple ID and I can't update. How do I change this so I can update the applications and have everything fully under me?

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
3. Other issues
If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information.

Every time I click on a web page an advertisement or MAC Keeper page opens up. I have pop-up blocker on. How do I make this stop?

Every time I click on a web page an advertisement or MAC Keeper page opens up. I have pop-up blocker on. How do I make this stop?

There is no need to download anything to solve this problem.
You may have installed the "VSearch" trojan. Remove it as follows.
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Since I upgraded to IOS 6 , when I text it goes to my phone and my wife's how to I make it stop

Since I upgraded to IOS 6 , when I text it goes to my phone and my wife's how to I make it stop

It is a Continuity feature. See the quote below from: Connect your iPhone, iPad, and iPod touch using Continuity
Phone calls
To make and receive phone calls on your iPad or iPod touch, here's what you need:
Your iPhone needs to use iOS 8 or later.
Both devices must be on the same Wi-Fi network.
Both devices must be signed in to FaceTime using the same Apple ID.
Wi-Fi Calling needs to be off.

My husband made the mistake of "upgrading" to IOS 7 last night. Now he is receiving every text message that I send or receive. How do I make this stop?

My husband made the mistake of "upgrading" to IOS 7 last night. Now he is receiving every text message that I send or receive. How do I make this stop. We have always shared the same Apple ID in the past and never had any problems. I've seen posts where they say to create separate Apple ID's, but that means that whichever one of us does that, is gonna lose access to everything that is in our current ITunes account, correct?

My husband made the mistake of "upgrading" to IOS 7 last night. Now he is receiving every text message that I send or receive. How do I make this stop. We have always shared the same Apple ID in the past and never had any problems. I've seen posts where they say to create separate Apple ID's, but that means that whichever one of us does that, is gonna lose access to everything that is in our current ITunes account, correct?

How do you resize just one layer & how do I make this layer not blur when enlarged?

I am trying to drop a video game sprite into a much larger image and I wish to make the sprite bigger. Every time I use CTRL + T just to size the layer by dragging the mouse, once I hit the check mark it blurs the image instead of keeping it looking pixelated. How do I avoid this? (Using Elements 7)

The following should help.
1. Open your sprite and instead of transform (defaults to bicubic hence the blurring)
    use Image>Resize>Image Size set to resample-constain proportions-nearest neighbor)
    You will have to resize the sprite before you copy and paste (move) into the bigger image.
    The only hard part is setting the right size.
2. After you resize then copy to your bigger image.
Hope this helps.
MTSTUNER

I am trying to update Firefox. When I click on "dowload" the box pops up and says "save file" or "cancel". Usually it says "Run" or "open".. how do I fix this so I can do the update ?

Not sure if this problem is with firefox or with my computer in general. I can't seem to get the download to work because the only option I get is to "save" the file, not "run" or "open"... Thank you for your help

Firefox does not have a built-in "Run" option on downloads for security reasons. If you "Run" an item, your anti-virus/anti-spyware may not have an opportunity to fully examine the contents until it is already installed on your hard drive. Result: damage, if infected, is already installed on your system.
With that in mind, you can install the following add-on, but you accept the risk mentioned above ('''NOTE:''' the developer has not updated this product -- OR any of his other 7 extensions -- to be compatible beyond Firefox 3.6.x; therefore, when you upgrade to a more current version of Firefox, you may lose the functionality of the add-on if the developer does not update it.):
*https://addons.mozilla.org/en-US/firefox/addon/opendownload/
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]

On my Mac OS10+, when I attempt to send a link, I get the error message: Google Accounts -- The page you requested is invalid. This feature worked before I upgraded to the newest Firefox. How do I repair this so I can send links?

I recently disabled the 2 step log.
Sending a Link: I use the Firefox drop down menu under "File" > "Send link". In the past, a new tab would open, with a gMail email with the link in the message field. Then I would add the email addressee and click send.
A problem unrelated to the above is:
Secondly, I sign in to Google Calendar, the mail icon, bounces up and down. When I try to sign in, I get the message that sign in failed. Calendar is visible on my iGoogle Page, and I don't have to sign-in.
Thanks

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites causing problems:
* Firefox > Preferences > Privacy > Cookies: "Show Cookies"

I cannot view a website I frequently visit due to a grey box that appears to the left of the web address. How do I change this so I can view the whole site?

I often visit a website to watch climbing videos & check score cards of athletes. I have been able to look at it all day, now there is a grey box that does not allow me to view these things. When you click on the grey box, a grey cartoon man appears, & a message. It says "This website does not provide identity information. Your connection to this website is not encrypted." How do I change these settings so that I can view the entire site?

Just to expand a little on Sudarshan's reply, and perhaps to inform you as a beginner, I will say that everything you see on the screen in DW's Design view is completely dictated by the underlying HTML and CSS (and perhaps javascript and server scripting). In addition, if that code is somehow made to contain invalid usages, then the effect of that on DW's Design view, and ultimately on the rendering of the page is completely unpredictable but most likely always destructive to the desired layout.
As a result of this, any answers to questions you might pose about layout would always need to begin with an examination of the VALID code. That means you can shortcut what often becomes many tedious steps (as seen in this forum over and over again) by first validating your code with the W3C's validator (http://validator.w3.org) and fixing those errors highlighted that you are able to fix. It is perfectly reasonable to ask here about errors that you don't understand or don't know how to fix.
Once you have your page built with valid code, then we can begin the task of troubleshooting your layout. And again, the best way to do this (and to enhance the likelihood of getting a useful answer) would be to upload your page and its dependent files to some webspace that you control, and include a link to that uploaded page in your post.
Make sense? You will really help us help you by doing this.

Firefox asks to activate Acrobat reader for each web site. How do I make it stop this behavior?

Each time I open a PDF Firefox makes me activate the Acrobat reader plugin. "Allow and remember" only remembers on a site-by-site basis. How do I get Firefox to always allow Acrobat reader plugin?
This behavior is really annoying and excessively controlling. Although years ago the Acrobat plugin was buggy, it has been stable for a long time. I don't care for the Firefox builtin pdf viewer and I want to continue to use the Adobe viewer.

You can set the default behavior in Firefox/Tools > Add-ons > Plugins.
*https://support.mozilla.org/kb/why-do-i-have-click-activate-plugins

Itunes copied my files from my portable harddrive to my new computer harddrive on a new computer. I didn't want that, but didn't realize I did it. How do I fix this so I can delete the songs from my computer harddrive and use the songs from the portable

On my new computer I installed Itunes. I wanted Itunes to use my portable harddrive for music, but instead it copied my library to the hard drive of my computer, filling it almost full. I didn't realize this happened until I synced my iphone to Itunes. How do I fix this? I want to delete the library from my hard drive of my computer, and use the library from my portable hard drive.

Hi Robin,
Welcome to Apple Support Communities.
You may find this article helpful with using a media library on an external hard drive:
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/HT1364
Have a good day,
Jeremy

I have multiple tabs opening when I open Firefox, how do I make this stop?

I have 3 differnet tabs that open when I open Firefox
1. Your almost there-wanting me to update Firefox
2. My home page IGoogle
3. LastPass
I did upgrade my Firefox but then alot of my programs quit working so I went back to version 3.6.24 and ever since I get these 3 windows that come up. Its getting very frustrating. Can anyone help me.

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode
How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

Each time I click on a link, firefox opens up the page in a new window, how do I prevent this from happening, ie. view the page in the current window?

Until I installed an Adobe update, my firefox worked fine, I have had to restore my computer and restart firefox due to advertising which was installed along with the update. Now each time I click on a webpage, a new tab opens and I can no longer view the webpage in the current tab. As you can tell, I am not that computer savy, but I have tried to change all the settings in the options and nothing has worked. I hope this makes sense, please help as it's driving me mad having all of these tabs.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

When Firefox loads, a second window opens that is just a counter. How do I make this stop? I can send the page info if it would help.

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