When going to update it says there is a billing problem with the previous purchase, I went in to fix it but it won't let me download it. How do I fix this problem?

When going to update it says there is a billing problem with the previous purchase when I go to update it still won't let me download and all the info is correct. How do I fix this?

You have to email iTunes Store Support about this issue now. You can get started here. Change the country in the upper right if necessary.
https://ssl.apple.com/emea/support/itunes/contact.html

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I know 4 different reasons at least that could cause this. Ask here to be sure:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I have a problem with a previous purchase and sign in is required. However, the card is no longer in use and so no money can be billed from it. I need to add a new card so that the money can be taken from that card instead. It's from a different country

I have an Australian card associated with itunes and the App Store. However, I am no longer in Australia and I wish to change my country of residence and card to the UK/English. When I try to change country, it says there's a problem with a previous purchase, meaning I have no money on the Australian card and therefore the previous purchase cannot be billed.
The only way I can pay for the previous purchase is by adding an English card but it won't let me do this.
Does this mean I have to somehow put money on the old Australian card to pay for the previous purchase? Or is there a way I can transfer the bill to an English new card?
Cheers guys
Arron

You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

HT204053 Why does it say that there was a problem with a previous purchase and not let me download apps?

Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined

These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My hdfc net safe virtual credit card - apple says thers a problem with my previous purchase when actually theres none.. Can't update my apps.

Hi all u wonderful iPad users,
My Indian counterparts who are as conservative as I am, and do not use any credit card...
I use a virtual credit card for every purchase on app store.
Off late, I m getting a message from apple that there was some trouble with my previous purchase ( when actually there was none) ... And my apps are not being updated due to the virtual credit card hitch ...
Any body experience same problem..if yes, then how to tackle it?
Thanks in advance

Bigbenfromny wrote:
...The pop up says there's a billing issue with one of my purchases ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.

Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.

You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671

I have purchased appe. now, when i instaling or updating free apps, this massage is appearing: there is a billing problem with a previous purchase. please update your payment method.

i have purchased appe. now, when i instaling or updating free apps, this massage is appearing: there is a billing problem with a previous purchase. please update your payment method.

Hi there ebadkowsar,
I would recommend taking a look at the information found in the article below if you are having issues with your iTunes Billinb information.
Pay an unpaid balance in the iTunes Store
-Griff W.

TS1702 I try to install free apps only from App Store and they wount install nor update says a problem with a previous purchase says all my prepaid credit card info but pop up comes back when I enter info is correct What's this problem?Can someone help?

This is a question,The pop up says there's a billing issue with one of my purchases of apps that all where free to download I can't update also any of the very few free Apps I have

Bigbenfromny wrote:
...The pop up says there's a billing issue with one of my purchases ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

When I purchase and app or update it, it comes up with 'There is a billing problem with a previous purchase. Please enter another payment method'?

So when I go to update my apps and/or purchase them, a pop up comes up saying 'There is a billing problem with a previous purchase. Tap continue and sign in to view billing information.' So I press continue and sign in, then it goes to my 'Payment Method' page. In red writing below, it says 'There is a billing problem with a previous purchase. Please enter another payment method.' Because I used a MasterCard for my last purchase, it won't let me change it. I redeemed my account from an Itunes gift card to $20 but I cannot use it as it doesn't give me the option of using it. My only billing options are either a Visa Card, MasterCard or Amex Card. Please help me if possible!!!

same here. i was using a visa card ...now i can't because of this "error". my account is not empty, info is correct, don;t understand why this is happening. Two days ago it was working fine, then i wanted to update an app, and this stuff begins.
Help:)

My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671

HT1918 I have a new visa debit card, I have tryed several times to put in this new information into my IPad. The program keeps telling me. There's a billing problem with a previous purchase. Please update your payment method. The program will not let me u

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I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

Is there any sort of error message on the payment details screen on your account ? If not then if you enter your card's security code does that trigger an error message ?

Can't download anything from app store or itunes. everytime i try to install an app i get "there is abilling problem with a previous purchase. please update ur payment method". i have recently changed my address and visa debit card. please help

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will u please help me out?

Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.

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When going to update it says there is a billing problem with the previous purchase, I went in to fix it but it won't let me download it. How do I fix this problem?

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