When I am on a call and I come to hang up, the phone which when to my ear has a black screen, starts to light up then blacks out intermittently and in the brief moments it is lit up, the hang up button doesn't work unless I press home or lock buttons firs

When I am on a call and I come to hang up, the phone which when to my ear has a black screen, starts to light up so I can see and click the hang up button, but it then blacks out intermittently and in the brief moments it is lit up, the hang up button doesn't work unless I press the home or lock buttons first

Wow- thanks Jim! I removed the case and voila... it worked. Knock on wood that you solved my problem with such an incredibly simple solution. I'll find out where this proximity sensor is and make sure my case does not interfere with it.
Thanks so much.
Annick

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TS2565 when updated to 9.1.7 from 9. I need new serial and the old serial number doesn't work. How can i solve this?

when updated to 9.1.7 from 9. I need new serial and the old serial number doesn't work. How can i solve this?

There was no new serial needed to update from Logic 9 to 9.1.7
If your Logic 9 was an upgrade from Logic 8 it may be asking you for your original Logic 8 Full serial first and then your Logic 9 Upgrade serial...
Otherwise, it's best to call Apple directly and get them to help you...

TS1702 After installing the new software to my iPhone 4S , my dream zoo either will not start or when it does it has a blank screen that has a few icons on it that wont work. How can I fix this is it possible to go back and reinstall the older software ?

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When I use Mail and want to paste an emailadress with a right mouse click in the adres field this doesn't work, ofcourse cmd V works. How can I solve this

when I use Mail and want to paste an emailadress with a right mouse click in the adres field this doesn't work, ofcourse cmd V works. How can I solve this

YAY! That did it.
Thank you so much.
And a Very Happy and Prosperous New Year to you!
bonnie

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Try rebooting and then try it. If it continues contact iTunes store support because it may be an error inside their system.

My iphone5 crashed Wed May 29 and I am not sure why.. I had to do a restore and have been trying to slowly get everything back on the phone... Yesterday June 6 it blacked out once and I don't have everything on the phone as before.... New one?

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Thank you again for all of your help!! I really appreciate it!
I think I am following -- I was able to upload to my iPhoto and all photos and videos are there that is a plus! I tried to create an Event in my iPhoto and put all of my photos in that event but for some reason, now my iTunes it not recognizing that Event in my iPhoto. It is not allowing me to import just that event at the moment but I may be doing something wrong. At least all of my pics and vids are in iPhoto so that is a plus and I know they are at least saved somewhere. Just for some reason, my iTunes it not locating the event that I created with only those photos.
Thank you for letting me know about my contacts! How do I know if I have the contacts app?
Also, I had no clue that my iCloud could be backed up via cellular data! However, is this a new feature with the most updated iOS?? Unforutnatly I am like 2 iOS updates behind because I don't have enough storage on my phone. I still get the notification that my phone needs to be plugged in and connected to wifi in order to back up to the cloud :-(
How can I sync using USB? Right now when i click on the info tab for my iPhone in my iTunes this is the answer that I get -- I am a little unclear as to what it means.
Sync Contacts:
Your contacts are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone
Sync Calendars:
Your calendars are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone

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I bought one Iphone a 3 weeks ago and I can´t listen what people speak with me, because de microphone doesn´t work, I need to use the speaker, somebody know what I need to do?

Just thought that I'd report that I've decided on my solution.
It seems that just making do with what I can find on the US store is the easiest and perhaps also the best way of going about it. All other methods mean trouble. I'm lucky that China hasn't outright blocked the US store, as they HAVE blocked iTunes music store in China already (something about a song about Tibet caused them to block the store entirely).
So yeah, just going to deal with it I guess. I should be grateful I'm getting anything at all, considering the country I'm in. Still, I just feel so ripped off sometimes when I pay for expensive devices and I can't even get much out of them do to my region. iPhones cost around $700 in China because there's no company like AT&T that you can just sign a contract with to get one, so you have to pay up-front for the phone, and get less features out of it in the end. Makes buying smart phones look like a waste of time and money sometimes, since you can't use the device to do what it was built to do due to censorship and not having any content for your region (though they do have a lot of Chinese apps that I can't use due to not knowing Chinese).

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I cannot open the new email icon for 10.6.8 including the latest security update. My old "Stamp" icon email won't let me in either indicating that the new OS version doesn't work. Please help. I have spend over 4 hours installing and reinstalling updates, etc. and I don't know where to go from here.....

Mac OS X v10.6: Mail.app won’t open, or "You can't use this version of Mail…" alert after installing Security Update 2012-004:
http://support.apple.com/kb/TS4424?viewlocale=en_US&locale=en_US
Fellow user Grant Bennet-Alder offers this solution:
Some users have reported this problem if the Mail Application has been moved out of the top-level /Applications folder, or duplicated in another location.
When the Security Update is done, the old version of Mail is disabled.
The solution has been to:
1) make certain Mail is in the /Applications folder
2) There is no other copy anywhere else.
3) Once steps 1 and 2 have been done, Manually download and re-apply the Security Update (2012-004) by hand.
Security Update 2012-004 (Snow Leopard)
If the Mail.app has been LOST, it can be re-installed by applying the 10.6.8 version 1.1 combo update. But this update is quite large and it is usually not necessary:
Mac OS X 10.6.8 Update Combo v1.1

I Try to open an Indesign document. The message: it is made in a newer version. Go tot CC: Help/Give your Adobe id/Start Indesign again and try to open the document. This doesn't work. How to solve this problem?

I Try to open an Indesign document. The message: it is made in a newer version. Go tot CC: Help/Give your Adobe id/Start Indesign again and try to open the document. This doesn’t work. How to solve this problem?

What version are you running?
What version was it made with?

How can I add a new Template to My Templates in Pages? I've read most of the discussions on the subject but it doesn't work for me. By the time I reach the Templates folder, I only see templates for Numbers and not for Pages. Need help, please. Thanks

How can I add a new Template to My Templates in Pages? I've read most of the discussions on the subject but it doesn't work for me. By the time I reach the Templates folder, I only see templates for Numbers and not for Pages. Need help, please. Thanks

Si vous avez utilisé la commande Save As Template depuis Pages, il y a forcément un dossier
iWork > Pages
contenant Templates > My Templates
comme il y a un dossier
iWork > Numbers
contenant Templates > My Templates
Depuis le Finder, tapez cmd + f
puis configurez la recherche comme sur cette recopie d'écran.
puis lancez la recherche.
Ainsi, vous allez trouver vos modèles personnalisés dans leur dossier.
Chez moi, il y en a une kyrielle en dehors des dossiers standards parce que je renomme wxcvb.template quasiment tous mes documents Pages et wxcvb.nmbtemplate à peu près tous mes documents Numbers.
Ainsi, quand je travaille sur un document, je ne suis pas ralenti par Autosave.
Désolé mais je ne répondrai plus avant demain.
Pour moi il est temps de dormir.
Yvan KOENIG (VALLAURIS, France) mercredi 23 janvier 2011 22:39:28
iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.2
My iDisk is : <http://public.me.com/koenigyvan>
Please : Search for questions similar to your own before submitting them to the community

URGENT - Error "Unable to open file because it isn't a valid Keynote document" - and there is no index file (so the usually suggested solution doesn't work)

Hi there,
As you see in the heading, I am getting the error "Unable to open file because it isn't a valid Keynote document". There has been a number of threads on this and there seems to be a usual work around that works in many cases, by changing the file extension to .zip and then looking for the index file and making some more extension changes...unfortunately, in my case (and it also happened to others), there is no index file, so the usually suggested solution doesn't work...Can someone please help? I am working on a tight deadline and would like to try and recover the file.
Thanks a lot in advance.
Best,
Just a regular apple user
PS: any other presentation opens fine in Keynote (09)

Have you tried to create a new Keynote Presentation? Do you have another previously saved Keynote file you can try to open? These will make sure it is a problem with this specific presentation and not the whole program.
Try to delete the Keynote Preferences. They are located in the folder Macintosh HD>Users>your username>Library>Preferences and titled com.apple.iWork.Keynote.plist.
Your profile shows that you are still on Mc OS 10.6.6, is that true? You might try to update to 10.6.7 as I believe that there was a font issue fixed in this update (I don't know for sure since I am still on 10.5.8).
Try those and report back and we will see what we can come up with.

Installed iTunes on my laptop Windows 7 64 bit and I now have the following problems 1) iTunes volume won't adjust with the laptop volume control, only within iTunes, 2) playback doesn't work unless I click play twice and 3) the iTunes Store won't open

Installed iTunes on my laptop Windows 7 64 bit and I now have the following problems 1) iTunes volume won't adjust with the laptop volume control, only within iTunes, 2) playback doesn't work unless I click play twice and 3) the iTunes Store won't open

Installed iTunes on my laptop Windows 7 64 bit and I now have the following problems 1) iTunes volume won't adjust with the laptop volume control, only within iTunes, 2) playback doesn't work unless I click play twice and 3) the iTunes Store won't open

I have an Iphone 3GS and the app for Facebook doesn't work anymore...

I have an Iphone 3GS and the app for Facebook doesn't work anymore since last update made yesterday.
How can I restore it without the last update?
Or, what can I do to have the Facebook back again on my mobile?
Thank you for your help.

Hi Ricoco,
I too had exact issue what you were experienced, then I went to Apple autorised service center and submitted my earpods, their it worked with all versions of Apple iphones, but it didn't worked on my 3gs. The service technician suggested for OS upgrade.Then I came home and I took the backup and upgraded 5.1 to 6.1 as he suggested, also it didn't worked. I was totally frustated and suddenly I got an idea!. What a funny thing here is, a safety pin resolved my issue, I took out all dust which was there in the jack hole. Then I check my earpods, it was amazing you know..MY EAR PODS WORKED!.
If you still have this issue, I hope this will help you.
Umesh

Hi I just got my iPad 2 and updated it to ios7 . Here is my problem: my Chinese input doesn't work , I need to restart every time . Is it the problem of the iPad? Or iOS 7??

Hi I just got my iPad 2 and updated it to ios7 . Here is my problem: my Chinese input doesn't work , I need to restart every time . Is it the problem of the iPad? Or iOS 7??

Hi Eric Ferguson,
Thanks for using Apple Support Communities.
For troubleshooting on this, take a look at this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Best of luck,
Mario

When I am on a call and I come to hang up, the phone which when to my ear has a black screen, starts to light up then blacks out intermittently and in the brief moments it is lit up, the hang up button doesn't work unless I press home or lock buttons firs

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