When I attempt to make a purchase,

When I attempt to make a purchase, I am prompted to sign in to my apple account, despite the fact I already am, and then when I select buy, the same promt appears. I do hope that I am not being charged for the multiple attempts

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

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"Incorrect address" error message when attempting to make a purchase

I am now suddenly getting "incorrect address" when I try to make a purchase on iTunes. Why?? I have been purchasing items with exactly the same info for months. HELP!

POSIBLE SOLUTION, PLEASE READ!!!
I changed my billing address entering the original address used when creating the Apple ID, and it went fine for me. Try it if you have changed your billing address from the original address used to open the Apple ID.
Previously my IPHONE was giving me strange messages about ID confirmation when downloading stuff, but it still was downloading after all. Today, after updating itunes version, I noticed the same issue you all are experiencing. After reading the suggestions related to change the address to the exact info as the credit card, it just clicked me. I'd removed my credit card about two years ago. I've being using itunes gift cards. Also, my current billing address is different from the one used to open the Apple ID, about 5 years ago.

TS1368 When I try to make a purchase at the App Store or iBook Store or iTunes an error message tells me my account is not valid at the UK store. I live in Canada so how did I get to be connected to the UK and how can I get back to Canada?

When I try to make a purchase at the App Store or iBook store or at iTunes an error message tells me my account is not valid for the UK store. I've no idea how I got connected there and I'd like help getting back to Canada where I live. Any suggestions?

Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you are located.
8. Tap "Done".

HT201363 I've changed my security questions, but when I try to make a purchase it still asks for my OLD questions ?

ive changed my security questions but when I try to make a purchase it still asks me to enter my old questions.. Why is that ?

The new questions show on your account on http://appleid.apple.com ? If they do then try logging out and back into your account on your phone (assuming that is where you are trying to purchase from) and see if the new questions then show on it.

HT204053 Somehow the very first email I had years ago that I don't even remember the password for, keeps coming up as my apple ID, when I want to make any purchase on ITunes. Why won't my real ID come up, and I can't find the right solution?

Does anyone know how to eliminate a mistaken apple ID that you still use as an email
but for some reason, now when I go to make a purchase at ITunes, it brings up this email
as my apple ID instead of my actual Id and it will not take the current password I have for
this email. Somehow I believe it is confused, because years ago this was my first email, and
it had a different password way back then, that I no longer remember.
I am very sorry if this all sounds confusing, but my Mac book has been out of commission for the
past year, and I have been recently trying to work on it, and I am not suave on the computer at all, so
if my next question sounds lame, you'll know why... I wondered if that may have caused any of my
latest hitches, only because when I first purchased Mac, 4 years ago, this rogue email was the one
I signed up with everything on my Mac, but I have not been using it for the past 9 months, just my
iPhone, until that died 3 months ago, and then I got this new I phone 5 2 months ago, thinking my
problems would be..., a thing of the past,??, for at least a little while??? But NO, they have not,
However, I'm sticking to the problem at hand, I have a full functioning apple ID that works and at
some occasional times, ITunes would bring the correct ID up. And only once in a while bring the
Bogus one up. But in the last few weeks, all it asks for now is the wrong ID and my frustration has
reached its max!!' I have missed out on purchasing two apps I needed, and some music I wanted,
and I don't think I'll be able to even use ITunes at all until I can know how to make my devices realize
that my email is an email, not a apple ID, and then make it accept my real ID!!!
Without having to eliminate, or delete my email address I still use, and receive mail
at. Please forgive this lengthy explanation!!!
I was only trying to make sense, if I confused you
more, I'm very sorry... Thank you for any brave ones that tackle this, and actually have some
Solutions for me.., I thank you much indeed!! Sincerely Kim

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password and updated it in my account, but it still won't let me purchase anything. How can I fix this?

I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password as directed (several times) and updated it in my account, but I'm still getting the same message. What do I do?

You need to contact support:
http://www.apple.com/support/itunes/ww/
Enter country and select bottom contact support link on the left on the next page that loads.
AC

My itunes account information is correct. when i try to make a purchase using my ipod touch, the wrong account shows up. how do i correct this?

My itunes account information is correct. However, when I try to make a purchase using my ipod touch, the old account name shows up. How do I correct this?

Launch iTunes on your computer.
From the menu bar click Store / View My Account
Click the Edit button next to: Edit Payment Information
You can edit your billing information there.

HT5621 Two days ago I changed my apple id. Itunes recognizes my new apple id when I access itunes via the computer. when I try to make a purchase or update my apps on my iphone, it asks to give the password to the old apple id. How do i change it on my

Two days ago I changed my apple id. Itunes recognizes my new apple id when I access itunes via the computer. when I try to make a purchase or update my apps on my iphone, it asks to give the password to the old apple id. How do i change it on my iphone?

Apps and music are forever tied to the Apple ID under which they were purchased. If you don't want to continue to get that message, delete the apps and purchase them again with your new Apple ID.

I have redeemed my iTunes giftcard (which was accepted without verification) however when I tried to make a purchase, I am required to verify my identity, and thus I cannot use the giftcard which I HAVE REDEEMED. Is there any way I can un-redeem it?

I have redeemed my iTunes giftcard (which was accepted without verification; it only needed my password)
However when I tried to make a purchase, I am required to verify my identity, and thus I cannot use the giftcard which I HAVE REDEEMED. Is there any way I can un-redeem it? I am currently trying to enter all of the possibilities for my questions, and my iPad is new, so the serial number is not registered with my account. According to support, no purchases have been made in my account, so I can't verify my identity through credit card. Please help!~

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
If you just want to have the card un-redeemed, use the form.
(123638)

Hey I have itunes 9.2.1 (4) and when I go to make a purchase it keeps timing out does anyone know how to fix this?

I have itunes 9.2.1 (4) and when I go to make a purchase it keeps timing out does anyone know how to fix this?

Hi Beege140,
I have an article for you that will help you address this launch issue with iTunes:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

Apple id has been disabled when i want to make a purchase, what the **** does that mean

apple id has been disable when i want to make a purchase, what the **** does that mean and how can that be rectified

If changing your password does not solve then contact itunes support.

TS1702 When I try to make my purchase for my iCloud grade I was a former use of MobileMe it tells me that I cannot Versies do the project due to him at this time please try back later

When I try to make my purchase from my iCloud upgrade this is purchases cannot be completed at this time try back later

Contact itunes support.

Having lost my password, et al., I obtained a new one successfully, but now when I tried to make a purchase, I was asked for my Security Code. How do I obtain a new one since I have lost all my iPad documentation?

Having lost my password, et al., I obtained a new one successfully, but now when I tried to make a purchase, I was asked for my Security Code. How do I obtain a new Security Code since I have lost all my iPad documentation? Thank you, Dzurek123

That refers to the 3 digit security code on the back of your credt card, not a security code for the iPad.

TS3297 I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!

I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?

toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT3209 I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

You do exactly that. Contact iTunes Support. it could be as easy as the wrong address on the billing account. But call them/

When I attempt to make a purchase,

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