When I attempt to updateto IOS5 it says its missing installation package applesoftwareupdate.msi, when I attempt to updateto IOS5 it says its missing installation package applesoftwareupdate.msi
I am trying to update iphone software and PC software but get error message missing appleSoftwareUpdate.msi. Help please!
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
Similar Messages
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Every time I try to access my emails on microsoft outlook I get a message from windows that mobileme services have stopped working. windows then tries to find a solution and says mobileme is not installed correctly. When I try to repair or uninstall via the control panel my pc cannot find the route????? I do have an iphone and ipad. What can I do?
The CrashIDs are what is needed. Do not attempt to attach or paste the reports.
#Run Firefox in safe mode does that prevent crashes ?<br/>[[Troubleshoot Firefox issues using Safe Mode]]
#Disable all plugins
#Repeat and this time try in Windows safe mode. use the F8 key <br /> http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
So you are saying it works ok as long as you avoid certain pages such as this Forum. That makes me wonder if it could be malware that is blocking access to assistance.Run malwarescans with multipe and up-to-date tools.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
When i try to update my mac it says im not connected to the internet when i am.!?
I cant update my MacBook pro because it says im not connected to the internet when i try to update.
However i am connected.Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
my new iphone 4 is stuck with "USB connect to itunes". I put it in recovery mode last night. Itunes recognizes the phone and says it's in recovery mode, but when I do a restore, nothing changes.
it says "itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes." I click OK
then I click the restore button
Then the box says "Are you sure you want to restore the iphone to it's factory settings? all of your.....etc." I click Restore and Update
then it goes into software update
at the end of the software update it says "Itunes has detected an iphone in recovery mode...."
All this time, the screen of the iphone stays on with USB to Itunes
I might add that while the phone was in it's first attempt at recovery mode, it was accidentally unplugged.
any suggestions? -
I have had my IPAD2 for quite a while but haven't activated my cellular data for about a year. I am now trying to activate and when I go to cellular data, turn it on and try to tap view account i just get a message that says "connection to server lost". I could swear the last time I used cellular data you would see the signal in the upper left corner and I only see "no service" there, I am in a location where I know I should have service. Is there something I should do to my IPAD? I tried resetting, I tried clearing cookies and history in Safari (after reading a post n these discussions). I don't know what to do next. My IOS version is 6.1.3. I did go into Network from the general tab and I see it says "SIM not provisioned". HELP and Thank you in advance.
Hello Theresa818,
Thank you for using Apple Support Communities!
It sounds like the cellular data will not activate for some reason on the iPad.
I found this article that will help you resolve this issue here, named iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection, found here http://support.apple.com/kb/TS4249
Check for a carrier settings update.
Update your iPad.
Toggle the Cellular Data setting off and on under Settings > Cellular Data.
Restart your iPad.
Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Restore the iPad as new.
If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.
I know you may have done one or two of the steps here, so you can skip those.
Take care,
Sterling -
when i click on an excel or word file in 2007 the program begins to open but then an error message says There was a problem sending the command to the program.
i am using office2007 with windows7 premium home edition. i have checked file associations., all DDE settings. i have even tried this in safe mode. the same thing happens. please note once i see the error. i can then go back to the file click on
it a second time and it WILL open. AND i can open any file if i open excel and and find the file from there. i uninstalled and re-installed office 2007 from scratch. And i checked the compatibility mode (all un-checked) still the problem persisits. this is
a real PITA. anyone have any solution for this? Thanks
ken yanowHi,
Have you try to un-select the Ignore other applications that use Dynamic Data Exchange (DDE) setting?
Click the Microsoft Office Button, and then click Excel Options.
Click Advanced, and then click to clear the Ignore other applications that use Dynamic Data Exchange (DDE)
check box in the General area.
Click OK.
If the problem cannot resolve, the Run as administrator may selected.
Go to Office default install location: C:\Program Files\Microsoft Office\Office12.
Right-click EXCEL.EXE > Properties >
Compatibility tab.
Under Privilege Level, uncheck Run this program as an administrator
check box.
Best regards.
William Zhou
TechNet Community Support -
hi when i open my application folder, all the application is shown in trash folder. when i click the application it says this app is in trash first move it out. and when i try to open through finder> go it says this file doesn't exist. can some1 plz help? how can i put all my application through application folder?
Something really odd is going on. In your first screen shot, I noticed that the Applications folder does not have the proper icon displayed in the side bar. Also, in the title bar it lists it as Applications 08-59-29-909.
Not sure where it's picking up that odd name, unless it's because it's still truly within the Trash folder.
Try this. In the Finder > Preferences > General > turn on "Always open folders in a new window". (I have a feeling you have the default setting with this off).
Now, in Finder > Go > move down and open the Applications Folder from there. Now open the folder where you see all your applications that you show in your screen shot, select all, and move them to this true appliactions folder.
This is what you should properly seeing (but with different apps listed):
See how the Applications folder has the icon of the letter A shaped with a pencil, ruler & pen. -
I can't print wirelessly using Airport Express. I have my HP printer connected to a USB hub, and the hub to the Airport Express, but when I select the HP from the printer list, my MacBook says the printer is "off-line" - even when it is not. I've tried several USB connectors, and several different ports on my USB hub; same result. I need to have the HP connected to the hub 'cause from there it's connected to our desktop Mac.
Hi,
I am currently replying to this as it shows in the iChat Community.
I have asked the Hosts to move it to Snow Leopard (you should not lose contact with it through any email links you get)
I also don't do Wirelss printing so I can't actaully help either.
10:01 PM Friday; July 29, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb( 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
My new ipod touch 4g doesn't let me download apps, it just says type in Apple ID password and when i do it asks for it again and again and again.... what should i do?
I've got the same problem as well. When i connect all i see is "set up your iphone" screen. It worked perfectly fine a couple of weeks back when I last synced but, doesn't sycn anymore.
Any help would be appreciated. -
when we try to buy a new app or update our existing apps, my account settings wont allow me to enter ANY of my credit cards. It says to contact apple/itunes/support, but when I do, I don't understand how to navigate it to find an answer. Help!
Click here and ask the iTunes Store staff for assistance.
(108048) -
Hi Guys - for a few days I have been having problems downloading and updating apps on my iPad and iPhone. The message cycles between waiting and downloading then eventually says unable to download app. Sometimes after many attempts it wil eventually work. I tested it on an old iPhone 3G and got the same problem so it is not an iOS 5 issue. My WI-FI connection is working fine. I was wondering if this is an App Store problem? Anyone else in the UK having this problem?
Hi John
iTunes Support wasn't of any use to me.
I have also been having another problem - with BBC iPlayer and other video streaming not working due to insufficient bandwidth, despite my overall download speed being consistently around 50Gb. This is also affecting AppleTV downloads
I am using Virgin Media as my ISP, and was wondering whether you do as well. This might be the common thread.
-Bernard -
HELP,,,my iphone 3gs is displaying iturnes plug on screen and when i plug into computer iturnes, it says it needs to be restored but when i click on recover it doesn't complete the task my phone is stuck with itunes plug on screen. please help
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
trying to activate my iphone 5. when connected to itunes its says i need version 10.7. but when i try to update, it says that im current at 10.6.3.
iTunes version 10.7 requires at least Mac OS X version 10.6.8 if you're running a Mac, or Windows XP Service Pack 2 or later if you're running Windows.
Is your computer up-to-date enough for iTunes 10.7? -
I just bought iphone 5 and my itunes says I need itunes 10.7 But when I look for upgrades it says I have the current version of itunes. HELP!
I am so sorry I am frustrating you. This is the first time I have used this community and am leanring as I go. I am not able to see the entire post that you leave, unless I look at it on my phone (email)--I am so sorry. You have no idea how much i appreciate your help. Yes, I see that I can get the later version of OS software, but its not availabe for immediate download. My only options appear to be having it shipped, or going to the store to purchase. And if you know of another way that I can access all of my itunes library music on my new phone withouth using itunes, I would love to hear about it.--thanks and again i am so sorry for frustrating you.
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How can I sync my iPad 2 with my new MacBook Pro when it is already synced with my old MacBook? I am getting a message on the new MacBook Pro that says I am not allowed to sync the iPad 2 because it is synced to another iTunes library.
1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPad but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPad with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer.
also, there are PhoneView and iRip. -
A recent download of an iTunes update, for some unknown reason, failed on my computer. Since then I get a system error message everytime I log on telling me that the program cannot be opened because 'MSVCR80.d11' is missing from my computer. When I try to open iTunes I get an 'error 7 (Windows error 126)' message and am advised to reinstall iTunes. However, when I attempt to do this, it downloads the programme and gets as far as installation, at which point I get yet another message: this time 'Service Apple Mobile Device failed to start'.
I am at a loss to know what to try next and would appreciate any assistance. I'm also concerned that, in the process of reinstalling iTunes, I am going to lose all the music I have collected over the years.Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99602)
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