When I authorize, it says I already have but still won't let me play purchased music

Over the past few years, I've bought numerous songs through iTunes.
Now, for all of these songs it's telling me that I need to authorize my computer to listen to them.
When I authorize my computer, it says "This computer is already authorized"
When I click on the songs, it continues to tell me I need to authorize my computer.
How do I fix this? I purchased this music, why can't I listen to it?
It was purchased with this itunes account.
Years ago (~6?) someone was using my email address for their iTunes account.
Not exactly sure how they accomplished that but they did.
I contacted iTunes back when this happened and they allowed me to move my purchases from my previous Apple ID (because the other guy had my email address used, I had to create a different one)
Apple Support later helped me move all of my purchases over to my main email which the other individual was using and I've been using this Apple ID for many years. It took Apple Support literally 6 months to complete this and get everything sorted out. (They were confused how he used my email address to create an apple id in the first place)
So, I'm not sure if this problem is a result of this "merge" from years ago?
Any idea how I can go about fixing this, what the problem is or is there a way I can contact apple support.

I don't believe the issue is with them being purchased on my previous account because when Apple Support fixed it, they transferred them all to my current apple id. (Which is the ID it refers to when it says I need to authorize my account)
If no one knows the answer, how do I contact Apple Support? I've looked all over the site and can't figure it out.

Similar Messages

I bought a song on Itunes but it says I have to authorize my computer then when i do it says I already have authorized my computer

I bought the song Lights on the ITunes store but when i try to play it, it says that i have to authorize my computer then when I put my information in it says i have already authorized my computer and still won't let me play the song.

Did you try the suggestions mentioned in this article?
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

HT4623 I can't update my 4s to 7.0 because itunes says i need the new 11.0.5 update. i already have it. Won't let me do the update

I can't update my 4s to 7.0 because itunes says i need the new 11.0.5 update. i already have it. Won't let me do the update

Hello Mshlanta,
Thank you for using Apple Support Communities!
iOS 7 requires iTunes version 11.1. If your software updates are not seeing the update for whatever reason, you can download and install it directly from http://www.apple.com/itunes/download/
Keep in mind the requirements to download iTunes 11.1:
Macintosh System Requirements
Mac computer with an Intel Core processor
OS X version 10.6.8 or later
400MB of available disk space
Broadband Internet connection to use the iTunes Store
And
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store
All the best,
Sterling

Some of my songs on iTunes on my computer won't play. It asks for my Apple ID which I enter to authorize the computer, then it tells me it's already authorized but still won't play. Ideas?

Some of my songs on iTunes on my computer won't play. It asks for my Apple ID which I enter to authorize the computer, then it tells me it's already authorized but still won't play. Ideas?

Thank you. This was working for a minute, now when I go to the store it says that iTunes has stopped working and shuts down. I tried reinstalling it, but it still having the same issue. Any ideas?

TS1389 I tried all these steps and iTunes still won't let me play songs I paid for... Every time I authorize, it repeats that it's already authorized, but won't play because it's not authorized ... Catch 22

I tried all these steps and iTunes still won't let me play songs I paid for... Every time I authorize, it repeats that it's already authorized, but won't play because it's not authorized ... Catch 22

Delete and redownload them if doing so is free in your country.
(83692)

I used my boyfriends Apple ID cause mine wasn't letting update anything now my Apple ID is now saying there's a billing problem i put all my stairs in but still won't let me update anything an it's making my phone really slow what so I do?

I used my boyfriends Apple ID cause mine wasn't letting update anything now my Apple ID is now saying there's a billing problem i put all my stairs in but still won't let me update anything an it's making my phone really slow what so I do?

Hmm, im pretty sure your not alowed to use a debit card as a method of payment , your options are credit card ( visa, mastercard etc ) but to clarify is it letting you download free stuff ?

Trying to change password. Changed it successfully, but still won't let me sign on. Says incorrect password

I Am trying to download an ebook to my new iPad mini. I already had an account for my ipad2 but forgot the pw. I successfully changed the pw, but it still won't let me sign on. Says incorrect pw. Ultimately I would like all 3 of my devices (iPhone) linked to the one account. I have "chatted" twice with Adobe. They referred me to this site. help!!!!

What password are you talking about? What did you reset?
When updating to iOS 7 the process will ask you to set up a four digit passcode as a security feature. If you created a passcode there then that is what you are being asked when you first turn on your iPad or when you wake it from sleep after an Autolock. If you cannot remember or do not know your passcode take a look at this Apple support page:
http://support.apple.com/kb/HT1212

When syncing apps, window says authorize this computer. When I authorize it says computer already authoized. Then the window reappears and sync does not continue.

When syncing app, a window pops up saying to authorize this computer, When I authorize the computer, I am told it already is authorized. Then the same window pops up again. Is there a cache that can be emptied or what can I do to sync my ipad. Thanks

Deauthorizing won't delete anything, and all your purchased content is safe. You will just have to reauthorize any of the other computers that get deauthorized along with your computers old machine id.
To get your purchased content back on that computer, just use iTunes to redownload it (http://support.apple.com/kb/HT2519?viewlocale=en_US&locale=en_US). Of course, music you ripped from CD or got from another source you'll need to copy those files back over.

Computer is authorised but it won't let me play already purshased songs!!

i just re loaded i tunes and I've not been on it for ages because of some problem with updating it all fixed, but I can't authorize the computer, for some reason its unauthorized itself and won't let me authorize it again and now i cant play songs or use anything that I've previously purchased except for like a few which i can also i can't purchase songs either.
Every time i try to play a song i purchased it says the computer isn't authorized and asks me to authorize it and when i do it says, we could not complete your i tunes store request. an unknown error occurred (-9808).
I'm confused and don't know what to do, can anyone help me?
Message was edited by: haylz_mcg

Check your internet settings.
Control Panel – Internet Options – Advanced
Check SSL 3.0 and TLS 1.0
Uncheck “Check for server certificate revocation (requires restart)”
Click okay
This should clear up the -9808 error

Authorization issue with protected AAC files I own - won't let me play!

I had my hard drive replaced. My old hard drive was cloned onto the new hard drive. Everything works great except that my protected AAC files won't play. I have authorized and deauthorized and re-authorized the computer. My mac account is fine and opens via iTunes.
I have tried every converting program (free or shareware) that I can find and nothing will allow me to convert, burn, or play this music. I've got over 70 songs that won't play.
When I try to play one of the songs, I keep getting the message that this computer is not authorized to play this song and wants me to authorized the computer, when I do, the same message pops up again and again.
What do I do?? I've reseached the internet and it seems others are also having this issue. I do not want to buy software to convert songs that I already own and have paid for!

i am having the same problem... have you found the solution?

TS1389 I have authorized my computer, but it won't let me transfer purchased items that my friend purchased for me on his apple account onto my computer because apparently I'm not authorized.

But when I go to Store>Authorize this Computer, it already has my account on there. So what do I do? I'm trying to authorize the songs my friend purchased for me on his Apple Account

Because the Nano was previous synced to another comuter/iTunes library.
See the following:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

TS3297 When I try to buy a song from iTunes it says something about security questions and when I type them in it says they are not valid and won't let me download the music?!

iTunes Store is not letting me purchase any songs. When I download them it says something about security questions and when I type them in it says they are incorrect when they are! Hiw can I download song?

Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74834)

I have itunes already downloaded but it won't let me update the software. Would i lose everything if i downloaded a new itunes?

I have itunes and it will not let me update the software to 10.5. Would i lose everything if i redownloaded itunes from apple.com?

If they are running 10.6.1, they have not updated their computer in almost two years and regardless of iTunes, they really should update.
The posted system requirements have been flaky in the past. A few versions of iTunes required 10.4.11 or 10.5.6 or later. Don't kow if it would not work with 10.5.0 through 10.5.5 but the way it was worded, implied it would not but IIRC, it did actually work

I have a updated version of Adobe Flash player and Fixfire keeps saying I don't. Fixfire won't let me play games on facebook so I have to use internet exployer!

Is there new fixes that I am not seeing? Is this an issue with Foxfire or Facebook?

There is a way to manually turn off the new protected mode of Flash 11.3, if you do not want to try an earlier version. In this support article from Adobe it's under the heading "Last Resort": [http://forums.adobe.com/message/4468493 Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]

HT5037 Indefinite loop trying to open iPhoto - need to prepare library with installer. Follow instructions and it says it is prepared but still won't open and says it needs to be prepared.

I open iPhoto and receive a message saying 'To open your library with this version of iPhoto it must first be prepared.' Then the Learn More or Quit option. I click Learn More and am taken to a site to download the installer. I follow the instructions and launch the installer. It says 'Your library can now be updated by the current version of iPhoto. Would you like to launch iPhoto now?' I click launch iPhoto and a warning pops up saying that it needs to be prepared. this is an indefinite loop and I haven't been able to launch iPhoto in over a year! This is extremely frustrating! HELP!

Care to share how you resolved the issure for others who might have the same issue?
OT

When I authorize, it says I already have but still won't let me play purchased music

Similar Messages

Maybe you are looking for