When i bought my mac I used an old app account that i do not remember it's password, so i had to open a new one but i can't updates my programs, so what should i do !
when i bought my mac I used an old app account that i do not remember it's password, so i had to open a new one but i can't updates my programs, so what should i do !
Better to use the original Apple ID used when you set up your Mac.
Help here > Apple ID: How to find your Apple ID
Similar Messages
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I have the wrong email address on my icloud and my ipod touch says I need to verify it but I can't because I misspelled it, what should I do to change it?
Welcome to the Apple Community.
Firstly, you need to change your details with Apple, Start here, change your country if necessary and go to manage your account.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID) -
I forget my security answers and i tried to rest them by sending an email but, i can't get the email. What should i do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102411) -
I updated my mac to yosemite.My finder have an iCloud drive.I save some files in iCloud drive ,but i can't find them in finder.what should i do?
YOu restore your phone from your icloud backup.
http://support.apple.com/kb/HT1766 -
i want to delete my iCloud account and get a new one. but i can not delete as it says that my iphone is being restored. could anyone tell me what would be the solution to my problem. i will be thankful to you..
You can go to icloud.com, open Mail, click on the gear shaped icon on the upper right and choose preferences, go to the Vacation tab and set up an auto response saying that the account is no longer in use. Then go to Settings>iCloud and turn Mail to Off on your device and stop using the account.
Incoming email to the account will receive your vacation auto response, and eventually the mailbox will fill up and no longer receive mail at all. -
My Macbook crashed yesterday, with After Effects on it. I bought a new one, but how can i re-install After Effects, without buying it again? I logged in to my creative cloud-account, but i can't find the program or the order of the program in my history...
Download CS6 products
Contact support to reset activations. For anything beyond that we will need proper technical info - exact system, exact program versions and so on.
Mylenium -
My laptop has been stole. I have bought a new one but I can't download the files (homemovies, articles, presentations) from my ipad to the new laptop so I can share with my daughters in their mini ipads. Any ideas?
I am working with Windows 8See Recover your iTunes library from your iPod or iOS device.
tt2 -
every time i try to buy anything an error box pops up that says my apple ID has expired and i try making a new one but it keeps telling me the same thing. i cant find an answer to my problem no mater what i do.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
my icloud was bought with my old apple id and i forgot my password. now i cannot back up my phone
Welcome to the Apple Community.
iForgot.com -
My old computer crashed andI bought a new one. When I went to Itunes I deauthorized all computers and then authorized my new one but I can not get my prevous purchases and I can not add my new purchases to my IPods with out it deleting all the music. How can I transfer everything that was on the old computer to this new one?
Whether you can redownload previous purchases depends upon the type of item (audiobooks and ringtones are one-time only downloads), what country that you are in (music, films, TV shows can't be redownloaded in all countries), and whether the item is still in your country's store (content providers occasionally remove their items) - what you can redownload will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage
Or you should be able to copy purchases back from your iPod via the File > Devices > Transfer Purchases menu option (if the drop-down menus aren't showing then control-B should get them to show).
If you have music from other sources on your iPod (e.g. copied from CDs) then there are some programs listed half-way down this page which should be able to copy them back : https://discussions.apple.com/docs/DOC-3991
Or do you have a copy of them anywhere else e.g. on your backup of your downloads/library that you can copy them onto your new computer from ? -
My iPhone will not send mail. I deleted the acct. and opened a new one. I rebooted my phone too. I am at a loss as to what I should do next.
Sounds as if you have a POP email account. If that is the case, then deleting the account and adding it back deleted those folders. They will be recreated as needed. As soon as you send an email, the Send folder will be created. As soon as you delete an email the deleted folder will be created, and the same with saving an incomplete email will create the draft folder.
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I bought Adobe Design & Web Premium CS6 from an online store. I try to install the program but it pup out said to Adobe support manager. I try to key in the serial number but always fail. Could you tell me what should I do? Thanks!
using Google to read reviews, I would not buy from that site Google
added... click the google link I provided and do some reading about that site
When you buy from another site instead of direct from Adobe you need to check first to be sure the site is an authorized reseller (such as Amazon)
You are now going to have to get support from the place you bought if the serial number you were given by that site does not work -
VIRUS in my Mac BOOK .. When I bought my mac book 6 months ago, everything was perfect.. but then when I open some webpage..it comes a lot of ads or pages unsafe .. that before it didn't appear.. I don't know if have to download a anti virus program.HELP
Not a virus, but it is malware: The Safe Mac » Search Results » adware removal.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
I just updated to Lion and my Microsoft Word, Excel and PowerPoint will not open because PowerPC applications are no longer supported. I bought this software from Apple and the store installed it when I bought the MAC. What do I do?
Buy version 2011 of MS Office.
Or you can download OpenOffice, LibreOffice or NeoOffice, which all come very close to working with MS files just like MS Office does.
Or iWord, I have heard, you can purchase. -
I can't download any rented movie. When I start downloading Windows iTunes crashes and Windows close this program. What should I do?
If the problem is iTunes slowing down and not appearing to run correctly, you should check this Apple article out-> Apple software on Windows: May see performance issues and blank iTunes Store
You may want to try resetting Winsock as a temporary fix.
1. To do so, please do the following in an administrator user:
Windows Vista and Windows 7: Right click All Programs and choose Accessories > Command Prompt. Choose to open as an administrator.
Windows XP: Click Start > Run and type in cmd.
2. Enter the following command:
netsh winsock reset
3. Restart the computer and test the issue.
Note: If the issue returns, third-party software may be reinserting the LSP.
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