When I click Convert to Word docx, I receive the error message -- "An error occured when trying to access the service." This has been happening for about a week.

Export PDF will not convert a pdf to MS Word. This failure has been going on for about a week. The error message is "An error occurred when trying to access the service." What can I do to get this working again?

Hi,
It seems it was working fine earlier.
Is this happening with all files?
You can try using different browser.
Regards,
Florence

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@chritina9,
Let's put an end to this mystery! Let find those picture messages.
Just so I'm clear, you do not receive picture messages at all? You see the message notification but when you check there is no message?
You mentioned this started after the software update. Try removing the SIM card and powering off the phone for a minute. Insert the SIM card and power the phone on. Test, by sending yourself a picture message and see if you receive it. Then have someone else send you a picture message and see if you receive it. Keep me posted.
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Follow us on Twitter @VZWSupport

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When i try to convert from PDF to word it says "an error occurred while trying to access the system". I've paid for this what is going on?!

When i try to convert from PDF to word it says "an error occurred while trying to access the system". I've paid for this what is going on?!

Hi,
I have the same problem. Here is the screenshot of the error and I am using Windows 7 and Adobe Reader XI version 11.0.10.

I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file from PDF or to PDF, I get the message "An error occured while trying to access the service. What do I need to do to access the service paid for?

I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service". What do I need to do to get access to the service I have paid for?

Hi DeaconTomColorado,
Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
Best,
Sara

I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

See if anything in here helps: https://forums.adobe.com/docs/DOC-1831
[topic moved to ExportPDF forum]

Receive error message "An error occurred while trying to access the service" when I try to convert a file?

When I attempt to convert a file, either to PDF or from PDF I receive the error message "An error occurred while trying to access the service" what can I do to resolve? I already applied updates and attempted to fix?

You could always sign into Acrobat.com directly and use the service through the web site if it's a critical need.

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I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert apdf file for msword?

I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert a PDF file for ms word?

Adobe Reader is free; but you may have paid for the ExportPDF service.
Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

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[removed by moderator]

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Hi hpmg,
It seems you are trying to access the service via Adobe Reader. Make sure you are signed in with your Adobe ID. Is Reader updated to the latest patch v 11.0.09?
It might be possible that a firewall or antivirus might be breaking the connectivity from Reader to the server.
Try accessing the service from the browser: https://cloud.acrobat.com/exportpdf and check if that works for you.
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Rave

When I click Convert to Word docx, I receive the error message -- "An error occured when trying to access the service." This has been happening for about a week.

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