When I click on a book to read it, this message appears: "This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account."

I incorrectly replaced the backup for my iPad2 by accident when I tried to retrieve it to my new iPad Air. It now no longer exists.
I can still see the icons of the books on Kalahari's reader. (Kalahari is an e-pub bookshop in South Africa.
When I click on a book to read it, this message appears: "This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account."
I know for certain that the Adobe ID (e-mail address) is still correct. See below. The password seems to be the problem. This appears to have been changed a few times over the past two and a half years. Which one? Was hoping Adobe could help. (case number: 0214089318)
Can anyone please assist me to get back on track, what should I do to open and read my e-pub books again?
Much appreciated.
Leon Fisher
Johannesburg
South Africa
[email protected]

Hi I have the exact same issue.
Someone please post a solution...

Similar Messages

E-pub books: when I click on a book to read it, this message appears: "This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account."

I incorrectly replaced the backup for my iPad2 by accident when I tried to retrieve it to my new iPad Air. It now no longer exists.
I can still see the icons of the books on Kalahari's reader. (Kalahari is an e-pub bookshop in South Africa.
When I click on a book to read it, this message appears: "This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account."
I know for certain that the Adobe ID (e-mail address) is still correct. See below. The password seems to be the problem. This appears to have been changed a few times over the past two and a half years. Which one? Was hoping Adobe could help. (case number: 0214089318)
Can anyone please assist me to get back on track, what should I do to open and read my e-pub books again?
Much appreciated.
Leon Fisher
Johannesburg
South Africa
[email protected]

Hi I have the exact same issue.
Someone please post a solution...

PLEASE HELP! - when i go to open up itunes this message appears "This copy if itunes is corrupted or not installed properly" If i remove itunes will i lose all my bac ups?

when i go to open up itunes this message appears "This copy if itunes is corrupted or not installed properly" If i remove itunes will i lose all my bac ups?

Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now?

Why does this message appear: The item you've requested is not currently available in the U.S. store. When I open iTunes?

For no discernible reason when I opened iTunes and selected the iTunes Store, this message appeared:
The item you've requested is not currently available in the U.S. store.
rebooted computer. Flushed iTunes cache. I see lots of references to this in older posts (2012 and earlier) but nothing recent.

There are several posts about this in the last 15 minutes
Look around.
Be patient, itunes will correct their issue.

When I try to make an in-app purchase, this message appears: "This is not a Test User account. Please create a new account in the Sandbox environment"

When I try to make an in-app purchase, this message appears: "This is not a Test User account. Please create a new account in the Sandbox environment"

Common on jailbroken iPhones, not so on non-jailbroken iPhones. Thus, if your phone is not jailbroken, restoring from backup will hopefully fix the issue.

When I click on the icon in the dock, a message appears about not being able to verify google talk

I installed google talk as my main phone communications. Something happened when I was using firefox that took out my whole chat system on firefox, chrome, and safari. I am able to use it again on firefox after uninstalling and re-installing firefox. I have not had luck getting it to work on Safari or chrome again. When I click on the ichat icon in the dock, a message appears saying that Safari can not verify google talk. Does anyone have a solution?

Hi,
I take it you mean you installed the Intel Only Browser Plug-in to use the Chat Functions on the Google Mail Web Page in Video and Audio Chat ?
It now works in only one Browser which is Firefox.
The bit you post about using the iChat icon to launch iChat but get a message about Safari seems a bit odd.
iChat does not use Safari to check the password of Log In.
If you Click and hold the iChat icon in th DOCK and then select Show In Finder what app is then highlighted in the Applications folder ?
Have you tried deleting and reinstalling the Browser Plug-in ?
Also check the KeyChain and the Access Tab of the Google Talk info in there.
KeyChain Access is in Applications/Utilities.
Find your Google Talk info and double Click it
The new panel has an Access Tab
That can be set to allow only certain apps to use the info (Password).
8:28 PM Sunday; July 3, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

My Firefox browser will not load up. When I click on the icon, a small Windows Vista message appears "Couldn't load XPCOM.". How can I correct this problem?

Many thank!

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer.
#After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See [[Back up and restore information in Firefox profiles]]. 
Please report back to say if this helped you!
Thank you.

When I click on a book in iBooks it says "failed to load book because the requested resource is missing." What should I do?

When I click on a book in I books is says, "failed to load book because the requested resource is missing." What should I do?

Re download the book from the cloud.

I synced about 50 books to my new ipad air 2. When I click any other books, the sync starts all over again for all books (it shows 51 books syncing). If I abort the sync, all of a sudden, all books are gone from my ipad. I don't know why.

I synced about 50 books to my new ipad air 2. When I click any other books, the sync starts all over again for all books (it shows 51 books syncing). If I abort the sync, all of a sudden, all books are gone from my ipad. I don't know why. I did not have this problem on my old ipad...or before I upgraded to the latest version of iTunes. Any help would be greatly appreciated.

Hi were you able to resolve yours?
I was very worried losing all my medical stuff on my iPad Air 2, plus i have nothing to use for the next day! So i have to try all the possible things i read on the internet!! And this worked on my part (Thank God, and thank you Google)
Perform a hard reboot
Hold down the Home button and Power button on your iPhone or iPad and keep holding them until you see the Apple logo. Once you do, you can let go. When your device boots back up, go ahead and check to see if the apps have started re-downloading. If they still appear to be stuck, continue on.

Search "finds" emails but when I click on them to actually read them, it shows nothing. Also, the folder where these emails are located has disappeared.

A folder that has several sub-folders (as do all my folders), has disappeared from my list of folders. Filters that would normally send new incoming emails to this folder now say, "choose folder" (they're not disabled), and of course I can't choose it anymore. When I do a search for emails that I know were in the folder, it finds them (or at least some of them, for sure; haven't checked on the hundreds) and lets me see the tops of contents, like in any normal search. So I know the emails do exist. But when I click on one to actually read it, Tbird goes through the motions of bringing the whole email up, but there's actually nothing there. The column heading are there for Data, From, Subject, Location, etc., but the there's nothing under the headings. So, I don't know what happened to the folder, and its (former) contents are out there in my computer's nether world.
Also, don't know if this is relevant; a day ago I did a backup and restore of my profile using MozBackup because I had to have a faulty hard disc replaced on my laptop. My Profile for Thunderbird was approx. 1.6 GBytes. I get 80 or so e-mails a day. The restore went fine as far as I can tell; In fact, I think I even recall noticing that the now-missing folder was there at first, but this is the first time I've tried to use it.
[email protected]

I'm not 100% sure, but I think Thunderbird has an indexing process that runs in the background - and if you were on some odd configuration, let's say you're connecting to a mail system that also used an archiving system (for instance Outlook with Symantec Enterprise Mail Vault).
It's possible for Thunderbird to index the email (hence you can search for it) but by the time you run the search (a week, a month, or what ever later) the Symantec Enterprise Mail vault has already archived the email.
Basically you it can search, and build an index, but anything could happen to the email between being indexed and you searching for it.
Hope that helps?

HT4059 when i click my iphone books tab dsnt appear on the resulting window so where should i drag my pdfs

when i click my iphone books tab dsnt appear on the resulting window so where should i drag my pdfs

What happens if you go to iTunes > File > Devices, do you get the option to Sync iPhone?
You could try a reinstall of iTunes. OS X Yosemite: Reinstall apps that came with your Mac

When I click on purchase book, i get message "Incomplete Book. Your book seems to have frames on one or more pages that do not contain photos." I have checked the page layouts several times and no missing seem to be missing.

when I click on purchase book, i get message "Incomplete Book. Your book seems to have frames on one or more pages that do not contain photos." I have checked the page layouts several times and no missing seem to be missing. Any suggestion? page layouts and number of photos are consistent. several pages are identified as custom, as a result of captions added to several photos. I'm using a macpro and iphoto11.

There is one or more missing photo - typically a page background requiring a photo that is hidden behind a layout with photos in it - look through every page for that - any page tha thas a grey background rather than color is a problem - and it ccan be behind a full page photo so you have to check the page background rather than just look at the page
LN

I have downloaded a movie from ITunes. It shows up in my video app. When I go to play it I get an error message: "The requested URL was not found on this server". When I checked back on iTunes, where you click to rent or buy a movie it says "Downloaded"

I have downloaded a movie from ITunes. It shows up in my video app. When I go to play it I get an error message: "The requested URL was not found on this server". When I checked back on iTunes, where you click to rent or buy a movie it says "Downloaded". Any advice on what I can do in order to watch this movie that I rented a couple of weeks ago?

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

Since upgrading to Firefox 27.0 some webpages will not load when I click on them. It gives me a message saying that Firefox can't find the server.

Since upgrading to Firefox 27.0 some webpages will not load when I click on them. It gives me a message saying that Firefox can't find the server. I have to click the link several time before it will load and sometimes when they do load it does not show the page right. It is like the HTML is messed up or something. I have tried everything I can think of. I started in safe mode, still did it., I removed add-ons, still did it., I reset Firefox and still did it., I completely uninstalled Firefox and re-installed Firefox and it still does it. I have tried Malware Bytes Anti-Malware scans and Avast boot-time scans and found no malware or viruses. I have found that those websites open the first time with no problems on my IE9 and they used to do so in Firefox 26.0. I'm at my wit's end. The website links are in my bookmarks and are used all the time so they are trusted and my avast is set to allow them. They range from news websites to gun websites and everything I have read says that Mozilla does not filter those unless something has changed recently.

Try this as a first step; 
Clear the Cache '''''Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"''''' 
and 
Remove Cookies '''''Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"''''' 
If there is still a problem,
'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]'''''
While you are in safe mode;
'''''Firefox Options > Advanced > General'''''. Look for and turn off '''Use Hardware Acceleration'''.

Trying to update my iPhone 4 from iOS 5.1.1 to 6.1 via iTunes.When I click the "Update" button, I just get a message saying the iTunes is at the current version (6.1), but no action re the iOS update.

I'm trying to update my iPhone 4 from iOS 5.1.1 to 6.1. When I try to do this using iTunes on my MacBook Pro (OS X v 10.5.8), with my iPhone in its cradle, clicking the "Update" button in Tunes gets a message saying "This version of iTunes (10.6.1) is the current version." I can't get the iOS update to download.
When I try to update to the iPhone directly, I get a message saying "iOS 6.0.1 failed verification because you are no longer connected to the Internet" at the Verifying Update step. I noticed that this message refers to iOS 6.0.1, even though I want to update to 6.1. It is possible that, a few weeks ago, I may have downloaded but not installed v 6.0.1.
Thanks for any help with this problem

I tried powering down and re-starting the iPhone (as suggested at http://support.apple.com/kb/TS1275). This seems to have cleared the "...not connected to the Internet" problem, and iOS 6.1 is now in the process of downloading.
Thanks very much for your feedback.

When I click on a book to read it, this message appears: "This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account."

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