When i click on facetime, it wont open and im not recieving calls, how can i fix this??

when i click facetime, it wont open or load, it attempts to but then it dissappears and goes back to the menu, this happens everytime, its been working fine for a long time, and there has been no problems with it, i havent touched the settings, the last time i used it, it worked fine, i really dont understand whats happened

First try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- The if still problems try restoeing the iPod. First from backup and then to factory defaults/new iPod.

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WOW!!
That was great to hear.
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So therefore I was worry about Illustrator which I use most of all programs.
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When i click on facetime, it wont open and im not recieving calls, how can i fix this??

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