When I click on firefox, it comes up but dock and menu disappear

I can lick on Firefox on the dock, but then the dock and menu icons disappear and the screen is blank except for
Firefox. How do I fix it?

Hi nortondul,
Either the window is in full screen mode or the toolbars have been removed and you can customize them to put them back.
*[[How to make Firefox and websites go full screen]]
*[[How to Customize Toolbars]]

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When I click on FireFox, Bing comes up. Can't browse. How do I get rid of Bing?

What more information do you want?

Hi nortondul,
Either the window is in full screen mode or the toolbars have been removed and you can customize them to put them back.
*[[How to make Firefox and websites go full screen]]
*[[How to Customize Toolbars]]

When i click on firefox it loads but then nothing comes up and it doesent work

When i click on firefox it loads but then nothing comes up and it doesent work

Is the Windows 8.1 system you posted from the one with the problem, or is the problem on a different system? In that case, I assume it's also Windows.
Does Internet Explorer work normally or are all browsers affected?
Did this problem start shortly after any software changes, such as:
* Windows update
* installation of new software
* updates to add-ons
In case the problem is your firewall configuration (for firewall software that blocks programs from accessing the internet), please see: [[Configure firewalls so that Firefox can access the Internet]].
In case the problem is unwanted software or malware, please see: [[Troubleshoot Firefox issues caused by malware]].

My firefox custom page does not come up when i click the firefox icon w/mac

For the last 3 days when I click the firefox icon on my mac i get the plain igoogle page. My custom page does not automatically come up as befoe. Then I have to reset the i google password everytime then get to my page

Ok, lets do a couple of steps here first:
To make sure your windows isn't corrupted because of the power outage, let's run chkdsk.
Click on My Computer, then right click your C: Drive (if you have other hard drives, you will want to run this on them as well). Then, click Properties. Inside that window, go to the Tools tab. Inside that tab, open up the "Check Now" button. That will open a smaller window. Select the checkbox to "Automatically fix file system errors", then hit Start. You will probably receive an error asking if you want to schedule the disk check, click Yes, then restart your computer.
Read [http://support.microsoft.com/kb/315265 http://support.microsoft.com/kb/315265] for more information.
After running the chkdsk, then please go to [http://www.getfirefox.com www.getfirefox.com], and download a fresh version of Firefox. I'm assuming you are using Internet Explorer to download Firefox. Instead of hitting Run, let's try hitting save. Remember where it saves the installer file on your computer.
After the download has finished, double-click and run the Firefox install. Once it is finished, try to start Firefox up. Let me know how it goes!

I want to see my chosen home page when I click on Firefox, but your ad shows up. How do I get rid of it?

When I go to Mozilla Firefox, I always see YOUR page first instead of my chosen home page. This page says "Committed to You, your privacy and an open web under your logo, and in top right corner, it says "See what's New" and it makes me either check "No Thanks" or "Let's go". This is annoying because I really just want my home page when I click on Firefox.
How do I get rid of YOUR page that comes up first? If I can't get rid of this, I plan to no longer use Mozilla Firefox. Please advise. (I would have given you a screen shot, but your system doesn't accept it here)
Thanks!
Kathy Burden

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.
Do you still have your home page set correctly?
*Tools > Options > General > Startup: Home page
Firefox supports multiple home pages separated by '|' (pipe) symbols.
*https://support.mozilla.org/kb/How+to+set+the+home+page
You can check for problems with preferences.
Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.
*http://kb.mozillazine.org/Preferences_not_saved
*http://kb.mozillazine.org/Resetting_preferences

When I click on Firefox in my dock I sometimes go to a restore msg or a goto this address instead of my aol home page

I just started Firefox yesterday....I put fox on my dock....sometimes when I click on Firefox in my dock I get an error message showing a restore button or I go to a blank page
showing "go to this address"... on my third click I go to my homepage aol.com
I like ffox and I am going to use it a lot thanks
Jim Bradley I use MAC BOOK10.6.8 
I would like when I select Firefox in my dock I go right to AOL

My eyes hurt from all caps... I think it could be this issue:
There is a "bug" in Firefox 20 on Mac OS X where if you close all the pages and then Quit Firefox, it thinks it crashed and starts with the crash recovery screen on the next startup.
Two workarounds until this is fixed:
(1) Quit with at least one page open; or
(2) Don't try to restore the previous session after a crash. Here's how that is changed:
(i) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(ii) In the search box in that tab, type or paste '''sessions''' and pause while the list is filtered
(iii) Double-click '''browser.sessionstore.resume_from_crash''' to toggle its value from true to false.
This should be fixed in a future release of Firefox.

When I click on firefox setup 11.o nothing happens

when i click on firefox setup 11.0 nothing happens

You may have a corrupted file. Right-click it, select Delete.
Then, go to [http://www.getfirefox.com www.getfirefox.com], download a fresh copy. When Internet Explorer asks you what you want to do with the File, tell it to save to your Desktop.
Once it is finished downloading, double-click it. Allow any administrator prompts, so that Firefox can continue.
Does that help you any?
A few other things you can do (these are good steps to ensure your PC's health anyway):
Run all Windows Updates. Install any Service Packs, Hardware updates, etc.
Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers].
Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

How can I stop babylon when I click on Firefox?

When I click on Firefox, babylon screen comes up. I don't want babylon, I want the optimum screen.
I have not installed any plug-ins and had been using Internet Explorer when I had AT&T Yahoo as my provider and used their browser.

See [[How to set the home page]] - Firefox supports multiple home pages separated by '|' symbols
See also http://kb.mozillazine.org/Preferences_not_saved and [[Preferences are not saved]]

I am trying to search the web when I click on Firefox Icon this message shows up Offline Mode Fire Fox is currently in offline mode and can not browse web how do I fix this?

I am trying to search the web when I click on Firefox Icon this message shows up Offline Mode Fire Fox is currently in offline mode and can not browse web how do I fix this?

Firefox does not have a built-in "Run" option on downloads for security reasons. If you "Run" an item, your anti-virus/anti-spyware may not have an opportunity to fully examine the contents until it is already installed on your hard drive. Result: damage, if infected, is already installed on your system.
With that in mind, you can install the following add-on, but you accept the risk mentioned above ('''NOTE:''' the developer has not updated this product -- OR any of his other 7 extensions -- to be compatible beyond Firefox 3.6.x; therefore, when you upgrade to a more current version of Firefox, you may lose the functionality of the add-on if the developer does not update it.):
*https://addons.mozilla.org/en-US/firefox/addon/opendownload/
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]

When I click on Firefox it does not open nor run

When I click on Firefox the little circle swirling shows up as if it is going to open but then the circle goes away and Firefox does not start. There are no messages shown for why this is happening. I have also right clicked on Firefox and then clicked on Open and the same thing happens. After several attempts to run Firefox I tried downloading Firefox but the process did not complete.

https://support.mozilla.com/en-US/kb/Firefox%20hangs See '''hang-at-exit'''

When I click on Firefox shortcut icon to start the Firefox browser, the browser doesn't start-up (i.e., like Internet Explorer starts-up when I click on the Internet Explorer Icon)

When I click on Firefox shortcut icon to start the Firefox browser, the browser doesn't start-up (i.e., like Internet Explorer starts-up when I click on the Internet Explorer Icon).
Thanks,
Carl Togni

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

When I first open Firefox it is fine but if I open a second tab to search another site I get a white screen and have to continually click 'back', click the site link, white screen, back, click the link, white screen and so on.

When I first open Firefox it is fine but if I open a second tab to search another site I get a white screen and have to continually click 'back', click the site link, white screen, back, click the link, white screen and so on.

This can also be a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
Delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
You will have to redo App Tabs and Tab Groups after deleting sessionstore.js.
See:
* http://kb.mozillazine.org/Session_Restore

When I click on Firefox it opens with a box that says "Foxfire is installing your updates and will start in a few moments-. " then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle) The update could not be install

When I click on Firefox the first time it says "Foxfire is installing your updates and will start in a few moments…. (with a green bar)" then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle)
The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." When I click the ok, Firefox opens up. If I open another Firefox window with the previous one still running, it doesn't give me any of these messages, it just opens normally.
== This happened ==
Every time Firefox opened

If you can't install on top of the current installation then you need to delete or rename the current Firefox program folder to do a clean install.
It is possible that your security software is using or locking files, so you can try to temporarily disable that software during the installation.

Newly installed firefox has left an blue "drive" icon on my (Mac) desktop that I cannot erase. When I click on firefox in applications, it always brings this up and won't start firefox directly. I cannot erase this "firefox" drive icon, it won't let me. E

The icon is blue with a white firefox logo on it. My only options are to "Burn 'Firefox'" or "Eject 'Firefox'" when I click on it to edit it, but I cannot cut, paste, or move to trash. It won't let me. When I click on "Eject 'firefox'" it says "The disc firefox is in use and could not be ejected". Even when I am running no applications whatsoever.
When I click on this icon, a small window appears with two icons in it: one the firefox browser icon, and the other the applications folder icon with an arrow inbetween the two. When I drag the icon into the application folder it tells me:
"An item named 'firefox' already exists in this location. Do you want to replace it with the one you're moving?"
And no matter how many times I "replace it" the icon never goes away.
And no matter how many times I replace it, whenever I click on the firefox icon in applications, it brings up this tiny window on my desktop before it will actually start running the firefox web-browser. And it will never reload my previously saved tabs is also my main concern.
== This happened ==
Every time Firefox opened
== a few weeks ago since I installed...

Maybe you copied the icon show in the window to your application and into your dock directly. Try closing your Firefox again. Eject the disc again. Then go to your application folder. You should see Firefox with a circle and cross through it. Open it. It should open without the blue icon appearing on your desktop again.

My Firefox version is 13.0.1, I use Windows Seven 64-bit, when I click on Firefox, but the program does not run! But Firefox is seen in the list of Windows proc

My Firefox version is 13.0.1, I use Windows Seven 64-bit, when I click on Firefox, but the program does not run! But Firefox is seen in the list of Windows processes, while Firefox does not run.
I manually deleted Firefox from the list once I have Windows processing.
And when I clicked on Firefox, Firefox will open quickly and easily.
Firefox process in Windows Processes names list called "firefox.exe * 32" is.
Please try to solve my problem, my problem is how to solve?

Hi, are you saying that you start Firefox and it stalls -- you can see it in the Task Manager but it never displays -- but if you kill that process and start Firefox again it starts up properly that second time?
If you look at the statistics available in the Task Manager's processes tab such as bytes read or other bytes, can you see whether Firefox is doing anything at all? ''Note: You might need to add columns if your Processes tab isn't set up to display statistics. You can do that from the View menu.''
You might already have seen these troubleshooting articles. If not, does anything here help:
* [[Firefox won't start - find solutions]]
* [[Firefox hangs or is not responding - How to fix]]

When I click on firefox, it comes up but dock and menu disappear

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