When i click on itunes store a message comes up with itunes stopped working
when i click on itunes store a message comes up with itunes stopped working
Hey there Kezzleberry82,
It sounds like you can open the iTunes application but when you click iTunes Store the application becomes unresponsive. I would use the troubleshooting from the following article to help troubleshoot the issue named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start with opening iTunes in Safe Mode, and continuing from there per the instructions here:
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
Take care,
Sterling
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I Hope I Was Able To Help You Or Solve Your Question.
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Hi, iTunes Store Help 12.
Thank you for visiting Apple Support Communities.
Here is an article I would recommend going through when experiencing issues with the iTunes Store.
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