When I click on Options from the Tools Tab Firefox freezes.

When I click on Options from the Tools Tab Firefox freezes and I have no option but to CTRL/OPT/DEL.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Your above posted system details show outdated plugin(s) with known security and stability risks.
# Shockwave Flash 10.1 r53
# Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper)
Update the [[Java]] plugin to the latest version.
*http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)
Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
*http://www.adobe.com/software/flash/about/

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I couldn't migrate outlook .pst files to thunderbird.when i tried to import from the tools tab all the options are grayed out.

I couldn't migrate outlook .pst files to thunderbird.when i tried to import from the tools tab all the options are grayed out.

http://kb.mozillazine.org/Import_.pst_files

I just started a free trial of the Adobe XI product that allows me to create an editable PDF. I'm done creating the form and ready to export it. When I click Export PDF from the File menu, it says Adobe encountered an unexpected error. What am I doing wro

I just started a free trial of the Adobe XI product that allows me to create an editable PDF. I'm done creating the form and ready to export it. When I click Export PDF from the File menu, it says Adobe encountered an unexpected error. What am I doing wrong?

Good to know — there is no such application as "Adobe XI".
"Adobe" is the name of the company.
"XI" is indicative of the use of either Acrobat XI or Reader XI.
Neither Acrobat XI Pro (for which Adobe provides a free, fully functional 30-day trial) nor Adobe Reader XI (the free to download and use PDF viewer that Adobe provides) have an "Export PDF" entry under "File".
"Export PDF" only is present in Adobe Reader XI over on the right on the "Tools" panel.
The "Tools" panel provides a way for a user of Adobe Reader XI to connect to various By Subscription online services (gotta pay eh).
Export PDF is one of these. A subscription lets you send a PDF file to the online internet service (aka "cloud" service). The service then exports to a supported file format (Word / Excel / ...) and the user selects / directs where the output file is to be saved on the user's local machine.
Of course to use any of the online subscription services one must have an active (paid up in full) subscription to the service.
So ---- As described the puzzle pieces don't fit eh.
What specific Adobe (the company) applications are you using?
Acrobat XI Pro? Adobe Reader XI? Both?
Be well....

Why is the word count different when I use word count from the tools menu to the number at the bottom of my mac word document

Why is the word count different when I use word count from the tools menu to the number at the bottom of my mac word document

This forum is for Apple's defunct office suite 'AppleWorks' - since the word count is not in the places you mention I assume you are talking about Microsoft Word? Though it's just possible someone in this forum might also use Word and know the answer, you would stand a higher chance of getting an answer in Microsoft's own forums. You could also try asking in the forum applicable to your operating system - Lion, Mavericks or whatever - on the reasonably chance of finding someone familiar with Word.

When I open Add-ons, from the Tools menu, I get an unresponsive script error: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsExtensionManager.js:623.

When I try to click on Add-ons, from the Tools menu, I get this error message of an unresponsive script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsExtensionManager.js:623. This is to say the least about the unresponsive script errors at other times. However, at all times, it won't go away - even by clicking on the 'stop script' option; even with checking the 'don't ask again' option. I've cleared the cookies and history as best I could, but it appears that there is some sort of conflict. How can I resolve this? Kevin: [email protected] Thank you.

This is typically caused by a problem with the Personas Plus 1.6 add-on and it conflicting with the Google toolbar.
Try disabling the Personas Plus add-on. To do this open the add-ons manager by selecting the Tools menu, then Add-ons. In the list of installed extensions click on Personas Plus, then click on either disable or uninstall.
If you can not access the add-ons manager, follow the instructions in the [[safe mode]] article to start Firefox in safe mode. You should then be able to disable or uninstall Personas Plus. You can find more information on this procedure in the [[Troubleshooting extensions and themes]] article.

When I select an option from the help drop down menu it just goes away. It does not go to the help option I chose.

When I select an option from from the help drop down menu it just goes away. It does not go to the query I selected by hitting the keypad.

Jody
you don't tell us Device or OS?
Quoted from  Apple's "How to write a good question"
To help other members answer your question, give as many details as you can.
Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
Describe the problem, and include any details about what seems to cause it.
List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
ÇÇÇ

Rather than go to the home page I have specified in the General tab of Options in the Tools menu, Firefox keeps going to a truncated version of this url.

I have used the following URL as my firefox home page for quite some time:
https://www.google.com/search?num=100&safe=off&hl=en&complete=0&q=Rochester-NY+CDC.gov+|+NIH.gov&btnG=Search
Several months ago, malware of some sort replaced this url with one of their own. I got rid of the malware and put back my original home page, but I'm continuing have a problem: Every time firefox goes to my home page, rather than using the whole url that I've specified, firefox truncates this url to just the first 87 characters, and goes to this truncated url instead:
https://www.google.com/search?num=100&safe=off&hl=en&complete=0&q=Rochester-NY+CDC.gov+
Not only is this not the url that I have specified in the General tab under Options in the Tools menu, I always get an error message in an additional tab whenever Firefox goes to this truncated version of my home page. Can anyone tell me what I need to do to get firefox to use the entire url I have specified as my home page in the General Tab under Options?
I do not know if this is relevant or not, but I noticed that prefs.js includes two other user prefs related to the home page in addition to the one that identifies the url I chose:
user_pref("browser.startup.homepage", "https://www.google.com/search?num=100&safe=off&hl=en&complete=0&q=Rochester-NY+CDC.gov+|+NIH.gov&btnG=Search");
user_pref("browser.startup.homepage_override.buildID", "20130617145905");
user_pref("browser.startup.homepage_override.mstone", "22.0");

You need to escape the pipe character as %7c if you want to include it in the URL

When I click on a link the new tab does not open chosen link, it opens a different link entirely

This has been a problem for a month. Before that it was never an issue. If I do a web search, find what I want then click on that link the new tab that opens is the selected link--it is something else entirely. I like Firefox and want to continue using it as my browser but I am not having the problem with Chrome at all so I think it is something with Firefox settings and not my computer a virus of some kind...but then I don't know much about these things.

Do a malware check with some malware scanning programs. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
 
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
* "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

I can only use one tab at a time. If I go to File, New Tab a second tab will not open. I am able to create a 2nd tab by clicking a link from the first tab.

I am unable to open further tabs, if I either right click or go to File; Ne tab; nothing happens.

The Ask Toolbar is causing that in the Firefox 3.6.13 version. Evidently something in that extension isn't compatible with a Firefox security fix. Disable that extension or un-install it.

I have a Lenovo Optical Mouse which doesn't scroll in Firefox. Any idea how to fix it? I tried the options from the tools menu and the advance config options too. Nothing worked. Please help. Thank you.

Wheel doesn't scroll in firefox, but works fine in other browsers and windows softwares.

Are there any special settings in the "Control Panel > Mouse" for that scroll wheel and button?

How can I stop Firefox clicking when I select an option from a drop-down menu? It's bloody annoying.

When I select an option from the pull-down menus, or a link from right-clicking on the forward or back buttons, it makes a click sound. I'm using this on a machine that I use for recording and I don't want clicks on my soundtrack. How can I turn it off - I've looked through about:config and preferences but haven't seen any way to select or disable such a feature.
I'm using FF 8.0 on Ubuntu Studio.

Hi,
It could be a Ubuntu Studio sound preference. You may have to turn off mouse click sound effects in the system.
Useful links:
[https://support.mozilla.com/en-US/kb/Options%20window All about Tools > Options]
[http://kb.mozillazine.org/About:config Going beyond Tools > Options - about:config]
[http://kb.mozillazine.org/About:config_entries about:config Entries]
[https://support.mozilla.com/en-US/kb/Page%20Info%20window Page Info] Tools (Alt + T) > Page Info, Right-click > View Page Info
[https://support.mozilla.com/en-US/kb/Keyboard%20shortcuts Keyboard Shortcuts]
[https://support.mozilla.com/en-US/kb/Viewing%20video%20in%20Firefox%20without%20a%20plugin Viewing Video without Plugins]
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
[https://developer.mozilla.org/en/Command_Line_Options#Browser Firefox Commands]
[https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting Basic Troubleshooting]
[https://support.mozilla.com/en-US/kb/common-questions-after-upgrading-firefox-36 After Upgrading]
[https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins]
[http://kb.mozillazine.org/Testing_plugins Testing Plugins]

Firefox hangs if I try to open Options in the Tools menu

When I select Options from the Tools menu this hangs Firefox and any tabs that may be open. I have to End the non responding program through Task Manager.
This happens any/everytime I try to access Options.
This only happens on my laptop, not my PC. It works fine on my PC. I am on Firefox 6.0.2

Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Different color other then selecting one from the tool palette

Hi Guys,
I want to change the background color of my form according to my companies default color scheme. This color is not available in the fill color option from the tool palette. How can use a diferent color?
Please help, I really need to do this.
Regards,
Imran Baig

Why you can use the custom colour palette...
<this is 9i>
To create an user defined colour palette:
1. Take Edit>Preferences
2. Change Colour Mode to Editable
3. Press F2 to get the Layout Editor (Note that the layout editor is opened only after step 2)
4. Take Edit>Layout Options > Colour Palette
5. You can use this pop up to define custom colours
6. To reuse the colour palette you have to save it.
Take Edit>Export>Colour Palette
Save your custom Colour Palette as say Custom.pal
9. Now to reuse this colour palette in a new form
Take Edit>Preferences
Give the full file path of Custom.pal in the Colour Palette Text Box.
10. To use the colour palette in an existing form
Take Edit>Preferences
Change Colour Mode to Editable
Take Edit>Import>Colour Palette to import Custom.pal in to your form

Photos download to my computer when I click on them from Safari...

Hey there-
When I click on photos from the web (like from google images or blogger...) Instead of opening them in a new window they automatically download to my disk. It didnt used to do this- how can I disable it? It is really annoying when I am trying to open an image just to look at it and now there are all these stupid photos in my download folder...

Try downloading Firefox from this page. 
http://www.mozilla.com/en-US/firefox/all.html

Why don't have options under my tool tab in adobe reader x?

I'm trying to edit a pdf but I don't have those options under the tool tab. Am I skipping a step? It's obviously loaded on my computer and I registered our Adobe Acrobat software. What am I missing?

Well, I was in Adobe Reader and then found out that you can't edit in Reader so I went to Acrobat and still couldn't figure it out. I was able to pull up the existing PDF, but I couldn't go any further. I was able to click on the tools on the left of the screen but they wouldn't erase the existing text.

When I click on Options from the Tools Tab Firefox freezes.

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