When I click on the apps tag in creative live, I get the message download error contact customer support click help which led me here
Hi What should I do next?
Hi,
I will assume that you're on MAC ,go to :
/Users/[user name]/Library/Application Support/
Select Adobe folder and click "CMD + I "
Gave read and write permissions to all users .
Click on the gear at the bottom and apply the changes to included items .
Retry .
Similar Messages
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When I click on Apps in the Creative Cloud panel is days Download Error contact customer support
When I click on Apps in the Creative Cloud panel is days Download Error contact customer support
OS X 10.9.4
3.4 GHz Intel Core i7
16GB RAM 1333 MHz DDR3
237" iMacI wish. Just this ambiguous msg.
I've gone round and round their online support. Seems like it's all for specific apps. Can't find anything for the CC window itself. Screen capture attached.
Many thanks for your time! -
Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?
Hello Bradley,
sometimes the "opm.db file" is the culprit. In this case you should delete it.
But as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter -
Within my desktop apps panel all i'm getting is 'Download Error, contact customer support'.
I've already tried shutting down and re-installing.
Son of Ralph please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors. The steps are beneficial regardless on if you are receiving an error number or not.
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I am trying to purchase effects for my ipad amplitube. Every time I attempt to purchase it says to contact itunes support. I then get a box that says error "0".
It is impossible to get support so I hope someone can HELP!http://www.apple.com/support/itunes/contact/
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When I afford an in-app purchase for a game.It`s always show me " please contact itunes support to complete this transaction"
These are user-to-user forums, you can contact iTunes support via this page and ask why you are getting the message and how to resolve it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I own Final Cut Pro 6 and have been running it on an older G4 tower. I upgraded to a MacPro tower and the app will not install. I get a message "Not supported on this computer" cannot believe this. Help anyone.
Here are the min. system requirements.... it looks like you meet them.... but I may have missed something...
Final Cut Studio 2 (Including Final Cut Pro 6)
• A Macintosh computer with a 1.25GHz or faster PowerPC G4, PowerPC G5, Intel Core Duo, or Intel Xeon processor
• 1GB of RAM
• An AGP or PCI Express Quartz Extreme graphics card (Final Cut Studio is not compatible with integrated Intel graphics processors)
• A display with 1024-by-768 resolution or higher
• Mac OS X v10.4.9 or Mac OS X v10.5.5 or later
• QuickTime 7.1.6 or later
Additional Recommendations
• 2GB of RAM when working with compressed HD and uncompressed SD sources
• 4GB of RAM when working with uncompressed HD sources
• A display with 1280 x 1024 resolution or higher
Additional Requirements for Motion
• A standard or built-to-order system configuration with a NVIDIA GeForce 5200, FX Go5200, FX 5200 Ultra, 6600, 6600 LE, 6800, 7300, 7300 GT, 7800, 7600 GT, 8600, 8800 or Quadro class graphics card.
• A standard or built-to-order system configuration with a ATI Radeon 9800, 9700, 9600Pro, 9600XT, 9700Pro, X800, X1600, X1900, or X2600 class graphics card; or a ATI Mobility Radeon 9700 or 9600 graphics card.
• For 16- and 32-bit rendering: a graphics card with at least 128MB of VRAM.
Additional Requirements for Color
• The standard graphics card in any Mac Pro, 17-inch MacBook Pro, 24-inch iMac, or 2.5GHZ or faster Power Mac G5 Quad:
• ATI Mobility Radeon X1600
• ATI Radeon X1600
• NVIDIA GeForce 7800 GT, 7600 GT, 7300 GT, 6800 Ultra DDL, 6800 GT DDL, 660, or Quadro FX 4500.
• For 32-bit rendering: a graphics card with at least 256MB of VRAM.
• A display with 1680-by-1050 resolution or higher (excluding 20" iMac); dual displays are highly recommended.
• A three-button mouse for full functionality
Apple article on Final Cut Studio 2: http://support.apple.com/kb/SP535 -
At the top of my homepage, I'm getting a message "Downloading the latest applications", but the circle to the left keeps spinning, and no applications are downloaded. I don't know how to stop this, tried right and left clicking on the bar. This occurs every time I open Firefox. How can I stop or disable this?
== This happened ==
Every time Firefox opened
== Several weeks ago.See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the ''updates'' and ''updates\0'' folder:
Vista/Windows7:
C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\ (updates)
C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\ (updates)
%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates\ -
Trying to install the App - find my iPhone but keeps getting the message cannot download at this time.
Thx, I finally figure out what I had to do to get it to download, just don't like that it is taking so long to download on the iphone from computer. But thx again for that advice, so far it is working.
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I am trying to change the country on my iTunes account, and I have a msg please contact Itune support, any help?
These are user-to-user forums, you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I want to change my plan from Photoshop to the student version of Creative Cloud - I can't get anyone through live chat and no way of contacting customer support. Does anyone know how to contact adobe?
Hi Beansy21,
Please refer to the link below to contact the customer support:
http://helpx.adobe.com/contact.html
Regards,
Sheena -
HELP, I synced my iphone and computer and now my apps icons are missing on the screen of my iphone. I can access the apps only through the apps store by pressing OPEN. How do I get the icons back on the screen for the apps?
Make sure your phone is connected to the computer and iTunes is open
1. Visit Instagram.com from your computer web browser
2. Click "Download in the app store"
3. It will download and show up in your iTunes
4. Highlight and sync the app to your iPhone (note: it will not show up on your phone, even after it says syncing is complete).
5. In iTunes, select the Instagram icon and click "Remove" or "Uninstall"
6. Click Accept and Uninstall when it asks you to confirm as it will remove instagram and its data from your iPhone
7. Disconnect the phone from the computer
8. Manually reboot the phone after exiting all apps
9. Upon re-start, you will be able to access the app in the App Store, and install it -
Any advice for not being able to download the creative cloud installer?
Lisalynn33 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.
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i lost one of the applications after i sync my phone plz help
SkyDaughter29 wrote:
My current situation: I have soooo many texts on my iphone and I haven't deleted many because I need the information contained in them for future reference and for legal purposes. I would really like to find a means and way to save them other than on the phone itself. I've done searches for various apps yet I'm not finding what I think I would need. It appears Apple does not sync the texts between the iphone and my MacBook Pro.
Try the computer apps PhoneView (Mac) or TouchCopy (Mac & PC):
http://www.ecamm.com/mac/phoneview/
http://www.wideanglesoftware.com/touchcopy/index.php
Best of luck. -
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help
This forum is none of those things. That being said, we may be able to help.
Have you tried uninstalling and reinstalling the product? If not, please consider following these instructions:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-Noel
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