When I click report a problem via my iTunes reciept on my iPad it says cannot connect to iTunes store. There are no Internet problems.
I am trying to report a problem on an app I bought but when I click report a problem on my iTunes reciept it says cannot connect to iTunes, it is not my Internet connection everything else works fine on it. I have the 3rd generation iPad.
Hi Aretasha,
Try resetting your iPad - hold down the Home and Power buttons at the same time and continue to hold them until the Silver Apple appears. Once it is back up, try again. Also, make sure you are connected to Wifi or 3G....
Cheers,
GB
Similar Messages
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when i try to report a problem purchase to itunes i keep getting a message saying 'cannot connect to itunes store' or 'cannot connect to server' dispite being able to visit the store to make purchases. is this just a scam by itunes not to engage with problems?
"is this just a scam by itunes not to engage with problems?"
Of course not.
http://www.apple.com/support/contact/ -
Why does my ipad always says CANNOT CONNECT TO ITUNES STORE even when i got all the internet connections needed?
Check to make sure you don't have your restrictions turned on, which may be preventing your access to iTunes.
Tap on the settings icon, then tap General, then check to see if you have restrictions turned to ON. If so turn it off. -
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I updated my new ipad to iOS6 and when I try to open itunes a box appear which says " Cannot connect to itunes store"?????????
please give me some solution.
And i also try to bluetooth to connect to another apple device, but no pairing or connection is made???????????hiii
I updated my new ipad to iOS6 and when I try to open itunes a box appear which says " Cannot connect to itunes store"?????????
please give me some solution.
And i also try to bluetooth to connect to another apple device, but no pairing or connection is made??????????? -
HT1689 When I update or install app on my iPad it says cannot connect to iTunes.
I have reset my iPad, changed the date to a year ahead and put it back and have checked the restrictions.
None of this has helped, what can I do?
I can go to the iTunes app and it shows everything, it's only when I want to install or update an app.Some other things that you can try.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. But .... You will have to enter all of your app preferences and device settings again.
Even though your Internet connection is working .... Sometimes rebooting your router can work for this. YMMV but it might be worth a try. Unplug it from power for about 30 seconds, pliug it back in, let it start up completely and try again.
Or try this since you are running iOS 6 .....
Settings>Privacy>Location Services>System Services (swipe to the bottom of the page to find this)>Location Based iAds>Off. -
HT2731 Says cannot connect to iTunes Store when I click on the App Store
I have an apple Id already set up. When I click on the App Store icon, the message says Cannot connect to iTunes Store. Suggestions?
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Could be you are not connecting to the internet via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
It says cannot connect to iTunes store when I click purchase history even though I'm already connected to the iTunes store?
Same phone and ios, same problem. Worked just fine for me Sunday, but nothing today, all day. As a workaround I found I can still connect using iTunes on my Macbook Pro, the I synch my iPhone. There are way too many people with the same problem for it to be anything but Apples problem. Hope this helps.
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I have iphone 4s with iO6. My problem is I can no longer update my apps since "cannot connect to itunes store" always shows on my screen when i try to. Tried fixing by changing the dates, turning off location as suggested in some forums but both didn't work! Please help!! Thanks.
You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them. -
When I try to download a app from the App Store to my iPhone a message keeps coming up saying 'cannot connect to iTunes' it's happening a few days now. Helpppp
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Why does it say "Cannot Connect to iTunes store" when I try to install an App?
I'm trying to install instagram onto my phone and When I click Free>Install App a pop up notification says "Cannot Connect to iTunes Store". It doesn't even prompt me to sign in and I can get onto the iTunes App fine. How can I fix this?
I'm having the same problem with the iTunes Store...it much be down :(
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My ipad2 says "cannot connect to iTunes store" when updating apps
My iPad2 says "cannot connect to iTunes store" when updating apps. Connects properly when buying apps or music - only problem is when updating. I have tried all the suggestions that I have found: soft reset, ensuring that restrictions, changing my apple account password, turning on automatic downloads.
Any ideas? Thanks much.Same here. I have an iPad2, IOS5 WiFi and the iPad can not connect to iTunes store from Videos and Itunes App.
App Sore is OK, and Safari also where connection is ok.
My computer, Windows 7/64 connects via iTunes utility ok.
I upgraded to IOS5 the same day as I got the iPad2, and I am not sure if it worked before.
Any solutions to this problem ?
It looks like that many other users have similar problem. -
My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
Ipod touch says 'cannot connect to iTunes store' when i download an app???
I have the ipod touch 4th generation and have updated to ios 6. My problem is that sometimes when i try to download apps my ipod says 'cannot connect to itunes store' But then afterwards it starts working again. Is there a way to fix this permanently?
Try looking at the previous discussions on the right hand side of this page under the heading More Like This.
Can you connect on your computer>? Maybe the Apple servers are down. -
I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
When I try downloading an app on my ipad2 it says cannot connect to iTunes store please help
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Iam having same problem. Downloaded apps last week and now every time I try to download, I get message that it can't connect to iTunes store. Has been this way for 3 days. Can't find any solutions. Major problem!!!
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