When I click send link my yahoo programme will not let me acess yahoomail

when I click send link my btinternet mail facility no longer works and just keeps asking for my password. when I give it it has no email pop up to send link and this process is just endless. I have had to use the computer default now but I would like to use my own email. I have checked yahoo is the default mail in firefox. BT cannot solve this problem and say it is due to firefox

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

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