When I click something that opens a new window, the new window wont load??

can anyone help? It's usually when I click on like a "chat live" link for a website like zappos, or my cable company.

Thanks
My system is Windows 7 SP1 fully updated with Norton 360 a/v
My problem is as follows:
Installed Firefox with no difficulty
It opened normally
Used and setup Google News UK as default page with no difficuly and page opened normally.
But then trried to open individual items in Google News and every time got message Internet Explorer cannot open this site
Set up a bare Windows 7 SP1 drive and installed Firefox and continued with same message when opening items on the page
I also use both MSN and Yahoo browsers and neither have any problems
I have repeated the process in Windows 8 beta with the same result
Daniel

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