When I click the View option to view a document on my insurance website, I only get a blank screen with words Mozilla Firefox, and below it, "Search Bookmarks and History" in the upper left corner of the screen.

This also happened at a bookseller's website, when I clicked on the photo of a book to enlarge it. Instead of showing me an enlargement, it took me to the same blank screen with the title bar, "Mozilla Firefox", and below it another bar with the words "Search Bookmarks and History," both at the top left of the screen. This has happened repeatedly at the two websites I have mentioned. When I went to the same sites using Internet Explorer, the error didn't occur. I did a Microsoft system restore for a previous restore point, but it still did not eliminate this glitch.

Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.
* New Old Menu: https://addons.mozilla.org/firefox/addon/new-old-menu/
* Personal Menu (Personal Firefox Button): https://addons.mozilla.org/firefox/addon/personal-menu/

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

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