When I click to download trial, Creative cloud opens up but doesn't start the download. Help?

i want to download the app, but when i click to download the trial creative cloud opens but won't show me the app. for download. the same goes for Ae.
thanks for any help

Also...
Help for Download & Install & Setup & Activation http://forums.adobe.com/community/download_install_setup
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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