When I close a .pdf file the program continues to use the CPU I have to go into Task Manager and End Task
Hi
When I close a .pdf file in Adobe Reader the program continues to run on the CPU until I go into the Task Manager and End Task.
I am running Windows 8 with Adobe Reader Ver 11.0.07, I have uninstalled the reader and reinstalled also checked for updates and ask the program to check the installation, which it did with no change I still have the problem ?.
Peter
Hi Peter,
Please check the performance by disabling the 'Protected mode' in Reader.
Edit > Preferences > Security (Enhanced) > Enable Protected Mode at startup
Uncheck this option. Click on Ok.
Close and launch Reader and check.
Ref.: http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html
Regards,
Rave
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==================================
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
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* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
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[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
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