When I close FF the crash reporter opens ,Started yesterday

As of yesterday , possibly after the windows updates ,
when I close the browser ,the crash reporter opens and says
FF has crashed , when all that has occured is I closed it.
Using V. 7.0.1

See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.com/kb/Firefox+crashes
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
*https://support.mozilla.com/kb/Mozilla+Crash+Reporter

Similar Messages

Firefox crash reporter window popup won't follow up and report when I click on report crash, and I cannot quit firefox so that I can open the browser, I only get the crash reporter opening

Firefox crashed, when I tried to restart firefox the crash reporter dialogue box opens. Only 2 choices are offered, restart firefox and quit firefox. Neither option will work. I cannot quit firefox and when I opt to restart firefox the only thing I get is another dialogue box opening.

See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.org/kb/Firefox+crashes

My Firefox crashes upon start up, and the crash reporter opens instead

When I open my Firefox from desktop (windows vista), the firefox crash reporter opens instead giving me the options of restarting, or quiting firefox. The samething also happens when I start in safemode, or when I Reset firefox. The only way I can open firefox from desktop is if I open it as the administrator.
My latest crash IDs are as follows:
- Crash ID: bp-85ec11ca-df68-4c34-9eb7-800f32130119
- Crash ID: bp-33a8cf2d-1be2-44bd-8265-8741a2130119
- Crash ID: bp-9fac309a-d062-4f4d-bd2f-a0de12130119
- Crash ID: bp-f3507e6d-6e28-486d-888f-265c02130119
- Crash ID: bp-98a24370-1267-4caa-a2aa-90cda2130119
I would really appreciate if you could help me out with this, I simply hate all the other browsers and would hate to change to one of them.

hello akhalaj, from the crash report you've submitted it seems like the crash is malware related. the malicious file on your pc causing the crash is named ''ebwlduva.dll'' (randomly generated filename).
according to reports from other users it should be detected &removed by microsoft safety scanner and kaspersky security scan. please run a scan with these products:
http://www.microsoft.com/security/scanner/default.aspx
http://www.kaspersky.com/security-scan

When I go to the crash report page the signature is null for ALL the crash reports. Is there any solution other than uninstall this version and try to install an eariler version? I don't have many add-ons and they never caused a problem before.

Every since I updated to version 4 my browser has been constantly crashing, especially when I have a few tabs open. I need to give up on this version. My computer is windows XP sp3. Can I uninstall version 4 and install an earlier version and still get my add-ons? I don't have many, but xmarks and firebug are important to me.
Now this form is malfunctioning.

Try to uninstall the current Java version and maybe delete the Java installation folder (C:\Java) if that didn't work.
You can also use the JavaRa Uninstaller.
JavaRa: http://prm753.bchea.org/click/click.php?id=9
From which folder did you delete the extensions.* files?
Firefox should have recreated at least extensions.rdf.
Help > Troubleshooting Information > Profile Directory > Open Containing folder 
See also [[Using the Troubleshooting Information page]]
Copy and Paste this code in the Code field in the "Tools > Error Console" and click the Evaluate button to see the location of the profile folder.
<pre><nowiki>alert(Components.classes["@mozilla.org/file/directory_service;1"].getService(Components.interfaces.nsIProperties).get("ProfD", Components.interfaces.nsIFile).path);
</nowiki></pre>

The crash report always appears whenever I start up my PC and open Firefox, it does not appear when I close Firefox.

Everytime I start up my PC and open Firefox, the crash report will appear. The crash report does not appear subsequently, it only appears when I first open Firefox. I do not seem to have problems when using Firefox otherwise, though I do get new Firefox windows opening and showing me spam.
== Crash ID(s) ==
1d19f5b9-25db-4f39-9948-447622100518

http://crash-stats.mozilla.com/report/index/1d19f5b9-25db-4f39-9948-447622100518
Norton's Intrusion prevention system is causing the crash. You could try updating Norton. If that doesn't work you could try to disable Norton Intrusion prevention
[[Troubleshooting extensions and themes]]
To make sure, you can disable all add-ons in [[Safe Mode]]

Any Mozilla product I install crashes at startup. The first window I see when I open a Mozilla product is the crash reporter. I have tried every possible solution but cannot open anything. It started with firefox. Can anyone please help?

Hi there, as the question says, I cannot open any Mozilla product. I have tried to install firefox 3.6, older versions of Firefox, Firefox 4.0, Sea Monkey, Thunder Bird and Sun Bird. I have the same problem everytime. I open any of these programs and the first and the only window that appears is the crash reporter. I've tried opening it in Safe Mode and the same occurs. I have tried entirely uninstalling the products incuding the registry keys but no help. I shall post the detailed error reports, if they help solving this issue. Can you kindly look into this and find a solution as I use all of these Mozilla products and my life has been a hell since they've ben down.
Seamonkey Error Report:
Add-ons: [email protected]:2.0.4,{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}:0.9.85,{f13b157f-b174-47e7-a34d-4815ddfdfeb8}:0.9.87.4,[email protected]:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:1.0
BuildID: 20101123124820
CrashTime: 1296412292
InstallTime: 1296412283
ProductName: SeaMonkey
StartupTime: 1296412291
Theme: classic/1.0
Throttleable: 1
URL:
Vendor: Mozilla
Version: 2.0.11
This report also contains technical information about the state of the application when it crashed.
Sunbird Error Report:
Add-ons: [email protected]:1.2009p,{e2fda1a4-762b-4020-b5ad-a41df1933103}:1.0b1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:2.0
BuildID: 20091211101839
CrashTime: 1296413028
InstallTime: 1296411446
ProductName: Sunbird
SecondsSinceLastCrash: 1578
StartupTime: 1296413025
Theme: classic/1.0
Throttleable: 1
URL:
Vendor: Mozilla
Version: 1.0b1
This report also contains technical information about the state of the application when it crashed.

Did you find a solution?
Same problem over here as well, FF 7 is ok but FF8 / FF9 and Thunderbird 8 / 9 crash on startup.
They both work if I start them in safe mode with everything enabled.

Firefox was working fine, I closed it and later it would not open at all. I've uninstalled and reinstalled and it will now open. I've followed all the directions and all I get is the crash reporter when I try to open firefox. It does not open at all. HELP

I'm using XP sp3, fully patched with the current version of firefox 3. 6.12. I have 4 gb memory and a 250 gb hard drive. Most of which is all free, so I have lots of memory and hard drive space. I was using firefox and everything was working fine. I shut it down and when I went back later, it would not open at all. I've uninstalled and reinstalled, renamed the user acct, followed all directions I could find and firefox will not open. I've run all kinds of scans on my computer for viruses or malware and found nothing. Everytime I try to open firefox, I get the crash reporter and it will not open at all. I would appreciate some help. I don't know what else to try. I use firefox as my default browser.

hello, this crash is caused by Websense Endpoint security software that is running on the system. please try to install all the updates for this program that are available...

Firefox crashes when opening and the crash report I get is Firefox 3.6.3 Crash Report [@ strlen | nspr4.dll@0x15f9f ].

== Issue
==
Firefox is crashing or closing unexpectedly
== Description
==
Firefox 3.6.3 crashes when opening and the Crash Report [[@ strlen nspr4.dll@0x15f9f ]. It was working perfectly fine and the last three days, I am having difficulty in opening firefox. It crashes with the above crash report every time I open. I came across the bad image error and did a clean reinstall multiple times and that did not help. I have firebug and firecookies as an addon.
== Crash ID(s)
==
bp-5972b384-791f-4667-b3cb-051812100504
== Firefox version
==
3.6
== Operating system
==
windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5
== Plugins installed
==
firebug and firecookie

Usually doesn't immediately crash, although that happens also. Usually hangs, then crashes.
Addons are WHY I use Firefox when it works. I am NOT on the bleeding edge any longer. I could go back to boring, boring, Chrome.

After rebooting or starting my computer, I'll open Firefox and it will close itself (no crash report).

When I open it again it works fine until I restart the computer again, and then it does the same thing. Any ideas why or what I should do to fix it?

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
#Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.
'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

Firefox will no open at all it just bounces on the dock a few times and does nothing. Also the crash reporter crashes.

when the crash reporter crashes im given this message.
We're Sorry
The application had a problem and crashed.
Unfortunately the crash reporter is unable to submit a report for this crash.
Details: The application passed an invalid argument.
There is no crash id.
when I try to open fire fox i do not get any messages or anything it just doesnt open.

Try the procedures in the [[Firefox will not start]] article.

Updated to latest version and now always crashing. Won't open now and won't send the crash report. What do I do?

This is what the crash report has under details:
AdapterDeviceID: 0x0416
AdapterDriverVersion: 10.18.10.3412
AdapterSubsysID: 1977103c
AdapterVendorID: 0x8086
Add-ons: %7BF53C93F1-07D5-430c-86D4-C9531B27DFAF%7D:1.0.0.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.7,gmailnoads%40mywebber.com:4.28
AvailablePageFile: 4624433152
AvailablePhysicalMemory: 3425042432
AvailableVirtualMemory: 3744272384
BIOS_Manufacturer: Insyde
BlockedDllList:
BreakpadReserveAddress: 51707904
BreakpadReserveSize: 67108864
BuildID: 20150222232811
CrashTime: 1425183947
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1425002300
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0416, AdapterSubsysID: 1977103c, AdapterDriverVersion: 10.18.10.3412
D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 6105
ShutdownProgress: quit-application
StartupTime: 1425183782
SystemMemoryUsePercentage: 46
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8098750464
TotalPhysicalMemory: 6353920000
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 36.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

I haven't yet tried the safe mode but I can.
I did the Windows update in the earlier reply and there were some updates. Those were installed and the computer restarted.
I have had Flash player crashes for some time. In my Plug-in Add-ons, I have two versions of Flash player, the newest one and an older 15 one. I have the older one set to never activate. The problem is the new one also keeps going disabled.
When I have tried to just update the Flash Player, I am never able to exit Firefox. I try closing the tabs and going to the Exit icon. It will keep telling me Firefox is not closed and it can't continue.
I tried to Uninstall the flash player in that program, and it is the same thing. It will not uninstall with Firefox open and nothing I try will allow it.
It is interesting that I tried to import my bookmarks to IE since this problem and it doesn't even recognize there being a Firefox browser.
Please tell me step-by-step how to do the two other suggestions in the earlier reply. These are regarding the Flash player.
Firefox is still crashing.
Thanks,
Karen

Firefox crashed when I restarted it to install plugins and the crash reporter is unable to submit a report for this crash. How can I submit this report?

# This file is in the UTF-8 encoding
[Strings]
# LOCALIZATION NOTE (isRTL):
# Leave this entry empty unless your language requires right-to-left layout,
# for example like Arabic, Hebrew, Persian. If your language needs RTL, please
# use the untranslated English word "yes" as value
isRTL=
CrashReporterTitle=Crash Reporter
# LOCALIZATION NOTE (CrashReporterVendorTitle): %s is replaced with the vendor name. (i.e. "Mozilla")
CrashReporterVendorTitle=%s Crash Reporter
# LOCALIZATION NOTE (CrashReporterErrorText): %s is replaced with another string containing detailed information.
CrashReporterErrorText=The application had a problem and crashed.\n\nUnfortunately the crash reporter is unable to submit a report for this crash.\n\nDetails: %s
# LOCALIZATION NOTE (CrashReporterProductErrorText2): The first %s is replaced with the product name (i.e. "Firefox"), the second is replaced with another string containing detailed information. These two substitutions can not be reordered!
CrashReporterProductErrorText2=%s had a problem and crashed.\n\nUnfortunately the crash reporter is unable to submit a crash report.\n\nDetails: %s
CrashReporterSorry=We're Sorry
# LOCALIZATION NOTE (CrashReporterDescriptionText2): The %s is replaced with the product name.
CrashReporterDescriptionText2=%s had a problem and crashed.\n\nTo help us diagnose and fix the problem, you can send us a crash report.
CrashReporterDefault=This application is run after a crash to report the problem to the application vendor. It should not be run directly.
Details=Details…
ViewReportTitle=Report Contents
CommentGrayText=Add a comment (comments are publicly visible)
ExtraReportInfo=This report also contains technical information about the state of the application when it crashed.
# LOCALIZATION NOTE (CheckSendReport): The %s is replaced with the vendor name.
CheckSendReport=Tell %s about this crash so they can fix it
CheckIncludeURL=Include the address of the page I was on
CheckSendEmail=Email me when more information is available
EmailGrayText=Enter your email address here
ReportPreSubmit2=Your crash report will be submitted before you quit or restart.
ReportDuringSubmit2=Submitting your report…
ReportSubmitSuccess=Report submitted successfully!
ReportSubmitFailed=There was a problem submitting your report.
ReportResubmit=Resending reports that previously failed to send…
# LOCALIZATION NOTE (Quit2): The %s is replaced with the product name.
Quit2=Quit %s
# LOCALIZATION NOTE (Restart): The %s is replaced with the product name.
Restart=Restart %s
Ok=OK
Close=Close
# LOCALIZATION NOTE (CrashID): The %s is replaced with the Crash ID from the server, which is a string like abc12345-6789-0abc-def1-23456abcdef1
CrashID=Crash ID: %s
# LOCALIZATION NOTE (CrashDetailsURL): The %s is replaced with a URL that the user can visit to view the crash details.
CrashDetailsURL=You can view details of this crash at %s
ErrorBadArguments=The application passed an invalid argument.
ErrorExtraFileExists=The application didn't leave an application data file.
ErrorExtraFileRead=Couldn't read the application data file.
ErrorExtraFileMove=Couldn't move application data file.
ErrorDumpFileExists=The application did not leave a crash dump file.
ErrorDumpFileMove=Couldn't move crash dump.
ErrorNoProductName=The application did not identify itself.
ErrorNoServerURL=The application did not specify a crash reporting server.
ErrorNoSettingsPath=Couldn't find the crash reporter's settings.
ErrorCreateDumpDir=Couldn't create pending dump directory.
# LOCALIZATION NOTE (ErrorEndOfLife): The %s is replaced with the product name.
ErrorEndOfLife=The version of %s you are using is no longer supported. Crash reports are no longer being accepted for this version. Please consider upgrading to a supported version.

I think you may have pasted the wrong thing into the Description.
To try and resubmit a pending report (for example if you lost your internet connection):
#Go to about:crashes in the location bar
#Click the latest report link to resubmit it
If there isn't a pending crash report listed, I'm afraid you may be out of luck for that crash report.

Since the last upgrade, FF no longer runs on my laptop! I get the crash report box but it never restarts upon pressing that option. I can't try the safe mode or the other self-help options because no FF browser window opens.

FF worked fine before I accepted the latest update just a few days ago. My friend who lives far away said that she also has problems since the upgrade. When I click on the thumbnail to open FF no window opens, all I see is the crash report. Without the window I can't try the self-helps or give a crash ID (from what I understand from reading the options). None of the options in the crash report restore the browser. When I click on one, the box just pops right back up.
Other than general slowness of my system and some possible hacking which got someone into my paypal account this week, I've had no other computer issues. (I've changed my email address with PP & changed my email passwords in case someone is accessing my machine through my email...I'm not very computer literate...I don't believe this can happen, yet no other options were presented).
Because my friend also experienced this crash issue I think this is totally related to the upgrade & what ever it did to my computer such that FF no longer loads.
Please give me steps to fix this issue without FF running--all the self-help techniques seem to assume that I can run FF, get a browser window, utilize the links therein. I can't get a window open at all!

YAY!! I have Safe mode!!
um, now what?

I can't open firefox. The home page doesn't come up, I just keep getting the Crash Reporter asking to restart/quit but every time I do this the same message comes back.

I can't open Firefox. The home page doesn't come up, I just keep getting the Crash Reporter asking me to restart/quit but every time I do this the same message comes back. I've not been able to use Firefox for days now.

Since a few days we have a lot of crashes with [http://www.trusteer.com/product/trusteer-rapport Trusteer Rapport]. If you have this program, try to disable it and see if that stops the crashing. 
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport 
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. 
http://www.trusteer.com/support/en/report-problem 
If you do not have Rapport, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report. 
See https://support.mozilla.com/en-US/kb/Firefox%20crashes 
or http://kb.mozillazine.org/Firefox_crashes

Visual Studio 2008 Crashes when I click on the [Main Report Preview] button

I started with Crystal Reports Basic that is bundled with Visual Studio, and then downloaded and installed the free trial of Crystal Reports Developer 2008, and the Visual Studio Integration Manager, the issue has not been affected.
After adding a crystal report to the project and using the wizard to set it up, and adding a Crystal Reports Viewer to a form I encountered these two (perhaps related) problems.
1)      When I click on the [Main Report Preview] button at the bottom of the report editor for Visual Studio crashes without any error message and needs to be restarted.
2)      When I set the viewer Report Source property to the report via the drop down the following error occurs:
a.       u201CUnable to find the report in the manifest resources. Please build the project and try again.u201D
b.      Building the project has no affect and the same error reoccurs repeatedly.

The original version of CR 2008 did not work with .NET 2008. If your version is 12.0.0.549, you need to apply SP0:
https://smpdl.sap-ag.de/~sapidp/012002523100007528552008E/cr2008_sp0.zip
then I'd highly recommend SP 3:
https://smpdl.sap-ag.de/~sapidp/012002523100007123572010E/cr2008_sp3.exe
If your version is higher than 12.0.0.549, apply SP3 and try again.
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup

When I close FF the crash reporter opens ,Started yesterday

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