When I connect my Iphone 5 to sync with my Itunes on my PC I get a message- This Iphone cannot be used because required software is not installed. Run Itunes installer to remove itunes then install itunes again.
When I connect my Iphone 5 to sync with my Itunes on my PC I get a message- This Iphone cannot be used because required software is not installed. Run Itunes installer to remove itunes then install itunes again.
After uninstalling and reinstalling Itunes- issue was fixed. Thanks!
Similar Messages
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I have installed itunes, but when connecting the iphone, ipad or ipod it states the following:-
Connot be used because required software is not installed run itunes installer to
remove itunes, then install itune again.
I have done this on a number od times, but still having the same message coming up.
Please can you help me.
Kind regards
Caroline JonesLet's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
After downloading Itunes I get the message this Ipod cannot be used because the required software is not installed.Run the itunes installer to remove Itunes then install Itunes again
Did you do what the message said?
Also try using the Win 7/Vista link in the following:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
when connect ipad to laptop get the message, "This Ipad cannot be used because the Apple mobile device service is not stated" what do I do?
See Here http://support.apple.com/kb/TS1567
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This iPhone cannot be used because required software is not installed.
Any idea what the **** is going on here? I've uninstalled all Apple software in the correct order they suggested, except "Apple Mobile Device Support." I've uninstalled it all, rebooted, installed iTunes again (latest version) but get the same issue... This is happening for the new iPhone 4 a coworker just got. Anyone can help me solve this issue?
OS is Windows XPI've uninstalled all Apple software in the correct order they suggested, except "Apple Mobile Device Support."
Walk us through that in some more detail ... what happens when you try to uninstall Apple Mobile Device Support? Precise text for any error messages, please. -
Can anyone advise how to get round thgis nd start syncing?
Here:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
How can I sync my iPad 2 with my new MacBook Pro when it is already synced with my old MacBook? I am getting a message on the new MacBook Pro that says I am not allowed to sync the iPad 2 because it is synced to another iTunes library.
1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPad but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPad with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer.
also, there are PhoneView and iRip. -
ipod touch for Christmas, but cannot get started: after installing itunes, when connecting to my laptop I get no instruactions, just the error message "This iPod cannot be used because the Aplle Mobile Device service is not started". Any suggestions???
Jennifer...
Follow the instructions here > iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
hi, i connected my ipad to my computer to transfer movies i downloaded from itunes...never had problem untill now...when i connected the ipad i recieved this message " this ipad cannot be used because the apple mobile device service is not started" i do not know what this means or how to fix?
Take a look at this link, http://support.apple.com/kb/TS1567
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I cannot not add iTunes to my iPad, I receive the following error message: "This iPad cannot be used because the Apple Mobile Device service is not started".
http://lmgtfy.com/?q=%22Apple+Mobile+Device+service+is+not+started%22
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itunes displays message "this phone cannot be used because the apple mobile device service is not started
Type " apple mobile device service" into the search bar at the top of this page by "Support" and read the resulting help articles.
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I'm trying to setup my new iPad2 - get message "This iPad cannot be used because Apple Mobile Device service is not started". What does this mean? I can't get anything up on my iPad. Frustrated!
Assuming that you are on a PC then there are intructions here for starting it http://support.apple.com/kb/TS1567 , and for a Mac http://support.apple.com/kb/HT1747
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Got error message :"This this Ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes and install the 64-bit version" This is on a new macbook. I already have the latest version installed and 64 bit. Help.
Did you do what the message said?
Also try using the Win 7/Vista link in the following:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
I got the message "the ipod cannot be used because the mobile device service is not started"...when i plugged my ipod in with itunes running
I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
I bought an iPad 2 about 8 weeks ago, having had iTunes and an iPod touch for about 3 years previously. From the moment I plugged the iPad into the laptop the above message pops up.
Does anyone know how to fix this? Have deleted and reinstalled all iTunes software from the system, tried using a new cable to fix it but nothing seems to sort it. My iTunes no longer recognises my iPod Touch now either!
Please help!Try removing and reinstalling all the Apple software using:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
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