When I connect my iPod touch it tells me that I need a new version of Apple Mobile Device Support and to uninstall iTunes and then re-install it, I've done that twice with the newest version of iTunes and it still doesn't work?
When I connect my iPod touch it tells me that I need a new version of Apple Mobile Device Support and to uninstall iTunes and then re-install it, I've done that twice with the newest version of iTunes and it still doesn't work?
Try:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Similar Messages
-
I don't know how to uninstall, then reinstall. Is this to be done on my computer or my phone? seems strange that there isn't just an update. If I "uninstall", does this lose what I have in iTunes? (I assume not, but have to ask.) This iTunes account is shared by three people in my household. Do they have to do something too? If you can help, please let me know. Thanks.
MarianneLet's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
My ipod wont connect to Itunes!
Try removing and reinstalling all the Apple software by:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
ITunes requires new version of Apple Mobile Device Support....
Hi - I have just bought an iPod touch. I a;ready have a classic and a nano but as iTunes 9 was out I thought I'd upgrade to that before syncing the new Touch. However now I get the error:-
iTunes requires new version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes agan.
So I did this following the procedure on the Apple Suport pages which referenced exactly this error message but from an earlier version (7 I think) of iTunes).
Basically, I used control panel to uninstall all the bits (including iTunes, Apple MDS, Quicktime and Bonjour) in the order it says. Rebooted, checked that program folders and files had really gone, downloaded a fresh copy of iTunes and installed - exactly the same error.
My Classic syncs fine. The Touch also syncs fine on a laptop I have on which I have iTunes 9.01 at the moment. The Touch is being detected because I get the USB conect sound and the error message in iTunes pops up as soon as it is connected.
The Apple Mobile Device Service is running (it was not running when I checked staright after the install, but I manually started it (it is set ot Auto start)) using .exe version 2.12.36.0
PC is a Windows Vista 64 running iTunes 9.02. The iTunes pack I downloaded was called iTunes64Setup so I'm guessing its the right one.
I always seem to be tearing my hair out when I get a new iPod or new iTunes. Not much left now so has anyone got any ideas?
Thanks very much,
StuartFound the solution in my case. I followed the Apple uninstall procedure again:-
http://support.apple.com/kb/HT1925
and found that the Apple Mobile Device Support did not uninstall properly. I needed to download an MS utility called Windows Installer Cleaup Utility
http://support.microsoft.com/kb/290301
(there was a post somewhere on here about it so thanks to that person).
When I rebooted, I found however that the Mobile Device Service was still installed and running and the installed files were present in C:\Program Files (x86)\Common Files\Apple.
So I Stopped the service (Control Panel, Administrative Tools, Services, Right click on the service and choose Properties, then click Stop. For good measure I also set it to Disabled (overkill) using the dropdown which will probably say Automatic when you look at it.
Then I found a Microsoft utility called SC.exe which is available in the Windows resource kit and can also be found here:-
http://www.petri.co.il/downloadfree_reskittools.htm
This is a command line tool, but easy to use. Unzip the sc.zip file, place sc.exe somewhere handy where you can find it from a command prompt and then open a command line (Start, Run..., type "cmd" Enter). Go to the folder where you put sc.exe and type the command:-
sc delete "Apple Mobile Device" (you need the quotes).
This deletes the service from the services list in the registry (you can check by closing the Services box and opening it again).
Now go to c:\Program Files (x86)\Common Files and delete the folder and subfolders called Apple.
OK - should have given your system a full clean out.
Then reinstall iTunes.
That was easy - but I guess I can forgive Apple for not being able to upgrade a version of iTunes without messing up - it's only version 9.0 after all, I'm sure it'll be OK in the next release. Seems like they're learning some tricks from Microsoft.
You folks in the US and Canada are luck however because you can get some help with this stuff. There's no help from Apple if you're in the UK. -
Itunes 12 saying a newer version of Apple Mobile Device Support needed
Hi
I have upgrade my windows 7 machine to the latest version of Itunes. When i connect my 5s (running iOS 8.1.2) i get the following error. "Itunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes then install iTunes again"
My IPAD with the same iOS gets the same error.
I have uinstalled and reinstalled countless times. Rebooted both phone and PC. And still get the same error. If i try to install AMDS by itself or do a repair it always rolls back.
Any ideas?
Thank you.See the section Install missing components. Can you run the appropriate AppleMobileDeviceSupport msi?
If not, you could try logging the installation to see if you can spot any errors that you can correct. The following commands log the install of AMDS for edither 32 or 64 bit versions. They assume the .msi is at the root of drive C though you could edit accordingly. The option switch is slash el star vee for verbose logging.
msiexec /i C:\AppleMobileDeviceSupport.msi /l*v C:\Log_AMDS.txt
msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v C:\Log_AMDS64.txt
You can triple-click a line to select all of it, then press Ctrl+C to copy, switch to the command box and click the icon at the top left of the window to access the paste menu.
The log files might provide further clues as to what is going wrong. I suggest using Notepad++ to review the logs. Look for words like "failed" in the log.
tt2 -
Error: iTunes requires a newer version of Apple Mobile Device Support.
Yesterday, I upgraded to iTunes 9 x64 (running Windows 7). The installation went fine and iTunes seemed to be working great until I plugged in my iPhone. When I plug it in, rather than showing up under my devices, I get an error message popping up:
iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again.
( picture: http://imgur.com/HdJSx.png )
I have tried to uninstall the Apple Mobile Device Support with little success and tried running the repair for the iTunes install, but I still have failure. I am worried about losing all of my iTunes data if I uninstall - I recently switched over to a different OS installation and copied my iTunes config information (XML docs and stuff) - it kept my library intact, but sneakily reset my iPhone to a way old configuration and deleted most of my data from it.
So... (1) has anyone else run into this and overcome it, and (2) how can I follow the directions [uninstalling/reinstalling] without losing my data, computer authorization with iTunes, etc.?
ThanksOk, here is what seems to have worked for me. I was not able to uninstall AMDS from the control panel, because it was generating a fatal error. I then stopped all apple related services, and then did a repair installation. This allowed me to uninstall AMDS, but when I went to repair Itunes...it didn't reinstall AMDS.
I then uninstalled everything related to Apple, Itunes, Bonjour, Apple software update, Apple application support, the Iphone Configuration utility. I then installed Itunes 9 from the downloaded file, and it opened fine. I then connected my iphone and it synced fine as well. It's downloading the 3.1 firmware now and I will disconnect and reconnect once that is installed to make sure it's all still working.
Hopefully this works for the rest of you.
p.s. I didn't reboot at all during the uninstall of all services and reinstall. -
I have just installed the new version of itune (11.1) and it keeps coming up with this message. "itunes requires a newer version of apple mobile device support. Please uninstall both apple mobile device support and itunes and then reinstall itunes." I have done this step 3 times, while following the support steps on how to fully remove all itunes and related programs. I keep getting the same issue.
Also, my computer recognizes my phone but itunes wont. When I try to do a driver update according to the support page it keeps telling me that "The folder specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with windows x64- based systems." On the support page it also suggests trying an alternate folder (program files(x86)/common files/ apple/ mobile device software/ drivers) That doesn't work either.
I am getting extremely frustrated.... Can someone PLEASE help!!!!
I also just upgraded my phone from and iphone4 to an iphone 5c.many thanks. That's also useful to know.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
Newer version of Apple Mobile Device Support required
When I plug in my iPod touch into iTunes, it gives me the following error message:
*"iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again."*
I ran the diagnostics thing in the Help column with all four categories unchecked, and here are my results (I took out some of the irrelevant things, like my video card details):
+iTunes 9.2.0.61+
+QuickTime 7.6.6+
+FairPlay 1.8.20+
+Apple Application Support 1.3+
+iPod Updater Library 9.2d4+
+CD Driver 2.2.0.1+
+CD Driver DLL 2.1.1.1+
+Apple Mobile Device 2.6.0.32+
+Apple Mobile Device Driver 1.45.0.0+
+Bonjour 2.0.2.0 (214.3)+
+Current user is an administrator.+
+The current local date and time is 2010-07-13 18:21:40.+
+iTunes is not running in safe mode.+
+WebKit accelerated compositing is disabled.+
+HDCP is not supported.+
+** External Plug-ins Information **+
+No external plug-ins installed.+
+iPodService 9.2.0.61 is currently running.+
+iTunesHelper is currently not running.+
+Apple Mobile Device service 2.50.39.0 is currently running.+
I tried uninstalling AMDS in Control Panel > Add & Remove Programs but it always gave an error message saying *"Fatal error during installation."* I tried uninstalling in CCleaner, and that wouldn't work either.
Normally, I would do a system restore, but this problem started in late June, and restore points before July were all deleted because my system two weeks ago had 0 MB space.
Please help...I don't know what to doExcellent information, thank you.
I tried uninstalling AMDS in Control Panel > Add & Remove Programs but it always gave an error message saying "Fatal error during installation." I tried uninstalling in CCleaner, and that wouldn't work either.
I suspect there's a damaged AppleMobileDeviceSupport.msi for the earlier version of AMDS on the system, kevin. (That can certainly cause the "Fatal error" when uninstalling AMDS.) So, if that's what is going on, if we can clear the installation database for your existing AMDS install we can probably get the new version to install.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Mobile Device Support* entries and click "Remove".
Quit out of CleanUp, restart the PC and try uninstalling and reinstalling iTunes 9.2 again. Does the install of the new version of AMDS go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!
Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.
-
I cannot install the latest version of iTunes as it instructed me to uninstall the version I had, which I did, but the "Apple mobile device support" will not uninstall. This has left me with no iTunes and the new version will not install until I can uninstall all the old components. Help please
You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunesSetup.exe installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
tt2 -
Hello- after updating to the new iTunes i got a box saying that i needed a new version of Apple Mobile Device Support and ihat i should uninstall iTunes and Apple Mobile Device Support then install iTunes again. Problem is I have been unable to uninstall itunes, can't find the installation files .msi. I'm using Windows XP.
Help!Problem is I have been unable to uninstall itunes, can't find the installation files .msi.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
het is niet mogelijk om de nieuwste versie van itunes te installeren. de melding is : the older version of apple mobile device support can not be removed. ook niet via het configuratieschern of uninstal progamma's. graag hulp bij de-installatie
ok, i'm stunnend.
apparently there was something that resolved the issue, the store works fine now... have been hacking around on this for days, and now, just at once. only thing i did (and i did that before, naturally, it's one of the first things you trie) is disable my antivirus software. It runs perfectly with antivirus enabled now to....beats me...
anyway: resolved! -
ITunes 9 says i need a new version of Apple Mobile Device Support???
I just downloaded the new iTunes 9 and the day AFTER that i plugged in my iPod touch, but it said i need a new version of Apple Mobile Device Support.. What is that & PLEASE TELL ME HOW TO GET IT. I'm using a Windows Vista, by the way.
See if this article can help you all: Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista, http://support.apple.com/kb/HT1923
BTW, this is the Connecting iPod Touch to a Mac forum. You might get more advice in the Windows forum: http://discussions.apple.com/forum.jspa?forumID=1217 -
ITunes 9.2 - requires a newer version of Apple Mobile Device Support.
So, I upgraded to the latest iTunes and when I connect my iPhone to the computer, it detects it but a message pops up saying, "iTunes requires a newer version of Apple Mobile Device Support."
I've downloaded the 64-bit installer and and followed the steps of uninstalling iTunes through this --- http://support.apple.com/kb/HT1925, and I've done this multiple times, but the message keeps popping up. Help?
P.S. - my computer runs on Windows 7 64-bit.Yeah, I was looking back at some previous threads before I created this thread on how to fix my problem, and this one was of the ways. So I installed the utility and, removed the Apple Mobile Device Support entry, and restarted and reinstalled iTunes again, but AMDS still did not work when I did it.
Let's keep following up on the possibility for a while longer.
Launch your CleanUp again. *Don't remove anything at this stage.* We're having a looksee first.
In addition to any AMDS entries, are there any lines at the top of the list in CleanUp which lack a Program name, but just show (All Users) and a version number in square brackets? If so, what are the version numbers on those lines? (Best not to include the square brackets in your reply ... the forum software autoformats material inside them into links. Harmless but disoncerting if you aren't expecting it.)
Checking on this, because if an msi is damaged in the right/wrong way, it may appear in CleanUp without a program name. However, some things that ought not to be removed can appear without a program name too. Hence the doublecheck of the version numbers of any such entries. -
i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help
Hi Markynewman,
If you're unable to sync with iTunes any more and the error states you need a newer version of Apple Mobile Device Support, I would check out this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
The first section has you troubleshoot your device, which is always a good idea but you might be able to skip since the error mentions Apple Mobile Device Support as the culprit. The second section is for troubleshooting iTunes and Apple Mobile Device Support.
Cheers,
- Ari
Maybe you are looking for
-
Why am I getting an "unable to connect to server" when trying to agree to iCloud terms?
-
What type of object is of class "NumericText" ?
In this thread I asked the Q above. I can't find any object that I can drop that is of that class. And since I can't create control from the ref, I am left wondering what a "NumericText" object on the FP would be. Just curious, Ben Message Edited by
-
I'm using the trial of Acrobat Pro X and trying to decide if I need it or can get by with the Standard version. When I look at the product comparison, the main difference for me is the inclusion of the Livecycle Designer with Pro. I don't think the
-
how can i activate my phone again always sayaing the error thing???
-
What is significance of assigning PP Work center in the equipment and functional location master data ? Is their any report or analysis based on this ? Regards, VM