When I connect my Zen V Plus to my computer, it doesnt show I have it connec

As the title says, my computer can't read that I have my v plus connected. I am using windows vista, and am very disapointed that I can't do any thing with my new mp3 player. Any one know why it would be doing this?

I have the same problem, when i connect my zenvplus mp3 player all it dose is loading the battery, but my computer cant find it... So i looked in to the manual and on the first page they said "DO NOT connect your player to your computer befor setting up the software" and guess what? I did connect it to charge the battery so they would be full when i started the installation of the software. I have tryed uninstall the software and follow the manual but the same outcome. So i jumped over to a friend of mine that have the exakt same player and pluged it in there with my usb cable (I used my usb cable so i would know that it wasent wrong with it). And it worked all fine, no problems at all. Oh, btw, i use windows xp not vista...
I called the (Sweden) support line but they where closed, but the message whas so bad i could not realy hear what time they where open, guess i have to try tomorrow.
So what can i do now? Reinstall the windows? Becos reinstalling the softwhere dident to the trick...
Message Edited by MoonDoggie on 07-6-200709:44 PM

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