When I connected my new iphone 4S to the computer the first thing it asked me was to rename it, why didnt it ask me to choose a previous backup from the phone or from the computer first?

The first step it gave me was to rename my new phone which i did and it has caused many problems for me, it didnt back up my calender, camera roll, notes or even contacts on my new iphone but they still show up for the old one, I dont understand what the problem is, the iphone had started up and was at the main screen and the computer just asked what should the new device be called it never started with the process to either select as new phone or to back it up, why is that????

I think we both have the same issue: https://discussions.apple.com/thread/3714941?start=0&tstart=0

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When I connect my new iPhone 4s to the computer and iTunes is running, I am advised that a new update is available, but when I download it, I am informed that my phone can not be updated because it has an incompatible hardware

When I connect my new iPhone 4s to the computer, iTunes informs me that there is an update avaialble and I procceed to download only to be told that my phone has incompatible hardware so cannot be updated. Any advice please

Hi, I just re-downloaded the update, but instead of telling it to download and install, I just clicked on download only. This is a 813 mb file and I am on limited broadband usage. I did it this way thinking that I would get a chance to see the exact wording when it tried to install, however, I have no idea how to try and install the file now and when I came to click on the iphone symbol on itunes, the download diassapeared, where to I have no idea. I can't afford to download it again, and besides it takes approximately three hours to download it in any case, so all I can remember is that the error message stated that it couldn't update because the phones hardware was not compatible.

I made the wrong choice when I connected my new iPhone 5 to my MacBook Pro for the first time (lost ALL my new photos because it restored settings that were 9 months old) - can I re-do this somehow and configure it as a new phone?

I connected my new iPhone 5 to my (now fully updated after two separate operating system upgrades!) MacBook Pro so that I could add my music to my new phone. Rather than configuring it as a new iPhone, I chose to configure it as my old iPhone, thinking that this would make it easier for my music to be there. WRONG. Now my new iPhone 5 looks exactly like my old iPhone 4 did in OCTOBER, 2012 - photos, messages, contacts... anything done since then is gone (that was the last time I had backed up my old phone, which unfortunately was not connected to the cloud and is also lost somewhere in a New England lake :-(). What I could really, really use help with is finding out if I can have a do-over on my choice and at least get my new phone looking/acting like the new phone it is, and bonus would be to have the photos and videos I took with it this past weekend (it's only five days old!) restored. Please help!

Look iTunes>Preferences>Devices...is a backup listed for your iPhone 5 dated BEFORE you restored your iPhone 4 backup to your iPhone 5? If not, your data is gone. If there is a backup, on your iPhone 5: Settings>General>Reset>Erase All Content & Settings. You should now be able to restore that backup, if it exists, to your iPhone 5.

ITunes 10 crashes when I connect my new iPhone 4

I recently purchased two new iPhone 4's from At&t. Now when i try and connect my phones, iTunes launches, then crashes every time. Does anyone have a fix for this? It ***** that after dropping $400, I can't sync it to my MacBook Pro!!!!!!

First you need to update OSX 10.5.8 Leopard to at least 10.6.8 Snow Leopard before you can update iTunes 11.
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

My iphone was hit by a car, however the back is totally intact as well as the sim card. Is there a way for me to back up my phone to my computer/icloud, so when I get my new iPhone, I can sync all of my old data to it?

Need help with my broken iPhone4s. It was hit by a car, and I need to know how to back up my data to my computer/iCloud so when I get my new iPhone I can sync it to there and still have all my old data, such as contacts, photos, apps, etc.

If you had iCloud backup turned on, and it made a backup - yes. If you didn't have iCloud backup turned on - but were using iCloud for Contacts, calendars, etc. You will get the contacts and calendars, etc back.
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If you connected your phone to a computer with iTunes, there may be a backup on there as well.

I pressed the wrong button when setting up my new iphone - i clicked set it up as a new iphone not restore from my old one - now i have lost my texts and my notes! help?from my

When i synced my new iphone to my pc i clicked the wrong button - instead of restoring it from my old phone's last backup i clicked set up as new iphne - now it appears all my old texts and my notes have gone. Any ideas how I can get them back?

When you plug it into iTunes - it will show on the left side of the screen. Right click on it, and you will have a list of restores to use. Pick the one you want, and it will pull all of that data. It worked on mine...

Having connected my new iPhone 6 to itunes and setting it up as normal... i transferred music to it as normal but when i open the music app and select a playlist it has a download cloud next to each track...

After connecting my new iPhone 6 to iTunes, i transferred my music as i always have done. After opening the music app and selecting a playlist there is a download cloud next to each track... this is also the case with each podcast. Also once i reconnect the phone to iTunes go to add another playlist, at the top the "sync music" check tick has disappeared. when i re check that box again it says "Do you want to sync this iPhone all data will be erased"
can anyone help at all?
Thank you

Hello henryscott3,
Thanks for using Apple Support Communities.
From your post it appears that you either have iTunes Match on your iPhone, or are seeing items that are available in iTunes in the Cloud and not on your device. To learn more about both of these features, please see the articles below.
iTunes Store: Subscribing to iTunes Match
iCloud: Content everywhere
Take care,
Alex H.

I have downloaded the latest version of itunes to my computer and when I sync my new iphone, it says it is syncing, but does not grab the music from my current library.

I have downloaded the latest version of itunes to my computer and when I sync my new iphone, it says it is syncing but doe not pull the music in my library. Can anyone assist me in figuring out how to sync my iphone? The computer that has my current music library is old so I want to get it synced before it dies...

Download what applications?
Apps in iTunes do not run on computers.
What is the exact error and where specifically is it occurring?

HT5621 When I got my new iPhone and was trying to switch everything over I accidentally set up a new icloud account with one email and had one on my old iphone with another account. Does anyone know how I can merge the two accounts?

When I got my new iPhone and was trying to switch everything over I accidentally set up a new icloud account with one email and had one on my old iphone with another account. Does anyone know how I can merge the two accounts?

You cannot merge Apple IDs but you can go to Settings > iCloud and 'Delete Account'. When prompted to turn off documents and data, choose the only option which is Delete from my iPhone, but on the other prompt for Contacts, Calendars, etc you can choose 'Keep on my iPhone' Then once the Account is Deleted form the iPhone, log back in with the correct Apple ID and choose Merge when prompted. This will merge your data from this iPhone with that iCloud account effectively putting your devices on the same account.

HT201269 When setting up my new iphone 5 from another iphone 5 (different carrier) I omitted to click on - Restore from iCloud back up. Now I can't see how to do it automatically. Is there a way of doing it after already connecting to iTunes?

After connecting my new iphone 5 to iTunes, I did not choose restore from iCloud Backup or iTunes Back up. I just clicked on New iPhone, because I was installing a new iphone 5 with a different carrier and sim etc. Now I don't have the option to go back. I have backed up my old phone to iCloud, so should I click on - Restore iPhone to get all the saved data from iTunes?

I found the answer in another discussion group, so I have just erased everything through settings on my new iphone and in Backups on itunes, I have clicked on restore back up. So it appears to be working.

How to get access to my iCloud back up when setting up a new iPhone 5s which needs the newest version of iOS7 first?

how to get access to my iCloud back up when setting up a new iPhone 5s which needs the newest version of iOS7 first?

Set up the new phone as a new iPhone (without using your backup), then update it to the latest iOS (7.1.2). Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens again and when given the option, choose Restore from iCloud Backup and follow the prompts. This process is explained in more detail here: iCloud: Restore your iOS device from iCloud.

I connected my new iphone 4 to itunes but now it wont recognise my old 3gs. My name doesnt appear on the left. i want to transfer all my songs to my new one but cant sync now. can anyone help

i connected my new iphone 4 to itunes before backing up my old one but now it wont recognise my old 3gs. My name doesnt appear on the left. i want to transfer all my songs to my new one but cant sync now. can anyone help

Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off.

When I got my new iphone 4, I gave my wife my old iphone. She has her own Apple Id but the icloud on her phone is in my email name account. If I delete it to create her own icloud account, will I loose my stuff on my icloud account?

When I got my new iphone 4, I gave my wife my old iphone. She has her own Apple Id but the icloud on her phone is in my email name account. If I delete it to create her own icloud account, will I loose my stuff on my icloud account?

Welcome to the Apple community.
When you delete the old account from the phone, the data is only deleted from that device, it is not deleted from the cloud. As such you will not lose the data off your phone either.

I am getting an error 9808 when attempting to connect my new iphone 4S... please explain

I am getting an error 9808 when attempting to connect my new iphone 4S

Type "9808" into the search bar at the top of this page by "Support" and read the resulting help article.

Hi. My phone screen broke and I had it replaced from a phone shop. The guy said that while changing the screen and phone was blocked. It is now disabled for like 23,000,000 minutes and I can't restore it cause I dont have all the data sync to my computer.

Hi. My phone screen broke and I had it replaced from a phone shop. The guy said that while changing the screen and phone was blocked. It is now disabled for like 23,000,000 minutes and I can't restore it cause I dont have all the data sync to my computer. Is there anything I can do or can Apple do something if I give them the correct password?

As you had the iPhone opened by an unauthorised repairer ( Apple do not replace screens on iPhone 4)
Apple will not provide any service or support
Take it back to the "phoneShop" and tell them to fix it
You have no other alternatives
or try this
http://support.apple.com/kb/HT1212

When I connected my new iphone 4S to the computer the first thing it asked me was to rename it, why didnt it ask me to choose a previous backup from the phone or from the computer first?

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