When I double-click the desktop icon I get an error message: XUL RUNNER error: Platform version '2.0.1' is not compatible with minVersion =5.0 maxVersion =5.0. I must right click the icon and choose 'RUN OUTSIDE THE SANDBOX' to open the browser.
This problem occurred shortly after updating to Firefox 5.0 I kept getting reminders to update to 5.0 When I finally decided to update, the first 4 or 5 attempts failed for one reason or another always with a different error message At some point after and extended shutdown of the computer 5.0 was initiated.
The updater wasn't able to update all the files and some were left as older versions.
You need to do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
Similar Messages
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Error dialogue box appeared:
XUL Runner. Platform version '6.0.2 is not compatible with miniVersion>=6.0.1
maxVersion<=6.0.1
This happened a few minutes ago when I clicked on the Mozilla icon.If you use ZoneAlarm Extreme Security then try to disable Virtualization and do a clean reinstall.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
See also:
*[[/questions/869812]]
*[[/questions/869951]] -
While installing Firefox 5.0 and attempting to open the browser I get: Error: Platform Version '2.0.1' is not compatible with MinVersion > = 5.0 MaxVersion < = 5.0
Above the message in the border was XULRunnerThat can happen if the updater wasn't able to update (replace) all the files in the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
I was asked to upgrade to version 5.0 tonight. As soon as I upgraded, Firefox stopped working with the above error. I tried uninstalling and reinstalling several times, but I got the same message.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
I am running a Windows 7 computer with ZoneAlarm internet security.
That can happen if the updater wasn't able to update (replace) all the files in the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
Firefox worked and then when I shut down and restarted I suddenly started getting this message. What can I do?
Such an error is always caused by inconsistent files in the Firefox program folder (application.ini and/or platform.ini and possibly others) and your only option is to reinstall that version of Firefox, either via the software repositories or the Mozilla server.<br />
Be sure to delete all files in that folder before copying the files from that tar.bz2 archive.<
*http://kb.mozillazine.org/Installing_Firefox#Linux
Note that the current ESR version is 10.0.5
*http://www.mozilla.org/en-US/firefox/organizations/all.html
*http://www.mozilla.org/en-US/firefox/17.0.5/releasenotes/
*http://www.mozilla.org/en-US/firefox/17.0.5/system-requirements/
All Firefox releases:
*https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/ (17.0.5esr/, latest-esr/, latest/) -
I keep receiving this error. I have completely erased firefox off of my computer, but I still get this message when trying a clean install.
See:
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox. -
nzhzsdth
If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.<br />
Other security software may have similar features to prevent Firefox from updating files properly.
See:
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/880050]] -
I had downloaded and installed one of those automatic Windows update and now whenever I try to open my Firefox I get an error message, "Platform version 6.0.2 is not compatible with minVersion >6.0.1 maxVersion <6.0.1
If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]] -
I should have added, this popup relates to XULRunner. I suppose this is a support file that needs to run for firefox to open and run properly.
That can happen if the updater wasn't able to update (replace) all the files in the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
I also did a System Restore and that didn't clear the problem, either.
If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]] -
I tried some of the instructions for opening in Safe Mode but to no avail.
my first suggestion would be to reinstall. No uninstall, just run the installer again to replace any corrupted files (it sound like something may well be corrupted.)
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XUL Runner Platform Version 2.0.1 not compatible with minVersion>=2.0 maxVersion<=2.0
Do a clean (re-)install:
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
This is what I think may have happened. The other day, Thursday Sept 8th, I shut down my pc in the middle of a Firefox upgrade. Now when I try to access Firefox on my pc, I get this error message:
XULRUNNER Error: Platform version '6.0.2 is not compatible with min Version >= 6.0.1 max Version < 6.0.1
What is this about and how can I retsore access to Firefox on my pc?If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]] -
When I brought up my machine this afternoon, it started to download 6.0.1 and then I received an error msg from ZoneAlarm requesting that I upload an error file. This occurred several times, and then I uninstalled the Firefox files and again downloaded 6.0.1. At this point I then received the Version 6.0/6.0.1 error msg.
If you use ZoneAlarm Extreme then you may have to disable that during the installation to prevent ZA from blocking access to some files in the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
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