When I download a video from verizon cloud the sound won't download. Why is that?

When I download a video from verizon cloud the sound won't download. Why is that?

    We'll help figure this out, taney! What type of device are you downloading to? Have you tried downloading to a different device? Have you ever been able to download before and gotten the sound? Please provide some additional details, and we will work to resolve this matter.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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