When i downloaded mountain lion, i lost all of my saved mail boxes in aol mail

when i downloaded mountain lion, i lost all of my saved mail boxes in aol mail. they are still on my iphone, but are now gone from my desk to

Remove the AOL account and set it up again.

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Downloaded Mountain Lion and lost support for Word, Excel, and PowerPoint.

Downloaded Mountain Lion and lost support for Word, Excel, and PowerPoint. Anyone know how to get it back?

Odds are you running Office 2004, which is coded in PowerPC code. PowerPC is no longer supported.
You either must upgrade the newer version of Office that will work or downgrade OS X.
Allan

While downloading Mountain Lion I was asked to connect my mail account (gmail) to the cloud. I did so. Once I entered mail after Mtn Lion installed all sub-mail boxes I had set up disappeared. How can I get them back.

While downloading Mountain Lion I was asked to connect my maol account to the cloud. I did so. Mtn Lion was installed successfully. When I openned my mail all of the sub-folders I had created are gone along with the emails in them. How can I restore them or does the cloud wipe them out. Thanks

You may have to open Mail, go to the upper left corner of the screen and click on the word Mail, open Preferences, click on Accounts, and make sure your Gmail account is still fully set up properly with all proper account and incoming and outgoing Mail Servers properly completed. When you added iCloud capability it may have upset the account settings for Gmail.
Hope this helps

HT1338 when i open youtube in safari, the sound doesn't work? This started happening when i downloaded mountain lion.

Since downloading Mountain Lion, when I open youtube in Safari, then sound doesn't work. Also I started receiving dupolicete email

Try A and B
(A) Restart iPad
1. Hold down the Sleep/Wake button until the red slider appears.
2. Drag the slider to turn off iPad.
3. Turn iPad back on, hold down the Sleep/Wake until the Apple logo appears
(B) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

HT1277 Just downloaded mountain lion. We have 2 different e-mail accounts-how can they be separated when checking e-mail so you don't have to go thru both to get the ones you want.

Just downloaded mountain lion. Have 2 different e-mail accounts but now they come in together. How can they be separated like they were in snow leopard?

Mountain Lion, like Lion before it, now has a combined Inbox and there's no way to separate it as such, though if you click the disclosure triangle to the left of the Inbox icon, you can see individual Inboxes below the primary.
Regards.

As iMac user upgraded to Mountain Lion and lost all Legacy connection with years of Apple/Mac data storage. How can recovery since every default says "no longer supported, After years of Mac software use now it is not accessible ??????

As iMac user upgraded to Mountain Lion lost all Legacy connection with years of Apple/Mac data storage. How can recovery since every default says "no longer supported, After years of Mac software use now it is not accessible ??????

Please provide more details. What version OS X were you using?
Are you saying that Mail faIled to upgrade and you lost your old mail?
Are you asking about PowerPC applications that require Rosetta to run like AppleWorks and Microsoft Office 2004?

When I downloaded the ios7 I lost all of my ringtones that I paid for.

When I download the newest software, I lost all of my ringtones that I paid for, what if anything can I do to get them back?

Remove the AOL account and set it up again.

HT4718 I want to do a factory reset on my iMac due to problems I have had since downloading mountain lion. Should I install my original mac disk (snow leopard) or will it reinstall mountain lion automatically?

I do need mountain lion so I can use icloud. When I downloaded Mountain lion I couldn't find any of my docs because (as it turns out) my hard drive was split and so now everything is in sepperate places and I cant find bits etc. So....... I want everything to be in one place, easy to use as before. I have everything backed up to an external hard drive now.

Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
        the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

Updated to mountain lion and lost printer drivers

I updated my iMac software to Mountain Lion and lost all my printer drivers. I thought that it was going to update those also.

"Printer drivers" implies more than one? Which ones?
ML has built in support for many printers. If yours are (is) on the list, you merely have to reinstall the printer. Go to Apple Menu / System Preferences / Print & Scan - then click on the + sign to add a printer.
This page has a list:
http://support.apple.com/kb/HT3669
If your printers are not on the list, the drivers will have to be found on the manufacturers' web sites.

I downloaded Mountain Lion from being on Snow Leopard and lost my entire Office 2004 suite, including Entourage which was my main email server. If I download Office 2008, will I retrieve all my lost Entourage email folders?

I downloaded Mountain Lion from being on Snow Leopard and lost my entire Office 2004 suite, including Entourage which was my main email server. If I download Office 2008, will I retrieve all my lost Entourage email folders?
Other options?

It's not that simple. You didn't lose your Office 2004 suite. Office 2004 won't run in Mountain Lion. You need to update your Office software. You need to purchase either Office 2008 or 2011. Either one can run in Mountain Lion.

I just downloaded Mountain lion and I kind a wanted to listen to music on my computer screen then to my headphones and I also want to use the dictation Mic output so was wondering if it's at all possible to do those both of the same time, also using the s

I just have just downloaded Mountain lion and I wanted to listen to music on my computer screen with my HDMI cable plug into my back of my screen and I wanted to talk to dictation on my regular standard iPhone headphone and I was wondering if it's all possible change your settings Mac Mini to set it so you can listen to those both like your headphones and use the mic in your headphones and there's no settings that would change in the Mac Mini so do there is a flaw in this system or I am just really really really really dumb.

You computer is probably perfectly repairable, but if you want a new one anyway, it is perfectly possible to transfer the data from the faulty one.
But it would be a mistake to simply put the old HD in the new computer.
These are the steps:
Remove Hard drive from faulty computer. (very easy on Unibody MBPs, do-able but not so easy on older MBPs)
Put it in a cheap enclosure
Connect it the new computer
Boot up new computer.
If the new computer has never been run before the Setup Assistant will ask if you want to import your apps, data, settings etc from either another mac, another HD connected to the Mac or a Time Machine back up.
Obviously chose the second option (another HD connected to this Mac) and follow prompts.
If the new computer has already been run (so Setup Assistant doesn't run when you boot it up), you will need to use Migration Assistant...or run the installer again so that Setup Assistant runs again.
Message was edited by: Mike Boreham...added sec on line

HT201240 hi all. i just downloaded mountain lion and it seems to have added an old password for admin at the start up, the old password was removed so all i had to do was press enter and off i go, i cant remember it, what to do now??

hi all. i just downloaded mountain lion and it seems to have added an old password for admin at the start up, the old password was removed so all i had to do was press enter and off i go, i cant remember it, what to do now??

Eli,
You can reset a Password (lost/forgotten) set on your Mac using 'Reset Password Utility' available with OS X Utilities tool. With OS X Mountain Lion, OS X Utilities tool can be generally found on a local hidden Recovery HD Partition if your Mac has one.
To check If your Mac has got a local hidden Recovery HD Partition, start your Mac holding COMMAND + R buttons. If you hold the keys pressed enough and there is a local Recovery HD Partition on your Mac, you will be presented with OS X Utilities window.
Click the 'Tool' menu item and choose 'Reset password'. Terminal window appears. Type 'resetpassword' into it and press 'Enter'. Reset Password window appears with User Account Names available on your Start-up Volume. Select the User Account Name and rest is simple to follow.
One of the advantages of this method is that it does not require any Authorization method such as administrative authentication to reset a password.
NOTE: If your Mac does not have a local hidden Recovery Partition on its system disk, you can create one using Disk Assistant application available from Apple. Search for the Disk Assistant in the support area.

White screen and freeze when trying to restart after downloading Mountain Lion 8.2 upgrade. Mac will not shutdown or restart without freezing on whitescreen.

Downloaded Mountain Lion update 10.8.2 last night. All went well until the message after the download – restart your mac to install this update. The screen went white and the machine didn’t restart. After waiting for quite a while, I shutdown using the main power button. Restarted iMac later and it opened in 10.8.1 and the iTunes icon informed me that I had an upgrade to 10.8.2 that required me to restart the machine to install the upgrade. I did this and again, the screen went white and froze when trying to restart. Rebooted thinking I might be OK to run in 10.8.1 and ignoring the update but when I tried this the Mac worked fine but when I came to shut down I got the white screen freeze thing again. Does anyone have any easy-to-follow solutions for this or will I have to shut down using the main power button every day?
Many thanks for any suggestions.

Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there to Repair the Disk, then Repair Permissions.
If that doesn't help Reinstall the OS.

I am presently downloading mountain lion. When it finishes, what is the procedure?

I am presently downloading mountain lion. When it finishes, what is the procedure?

My recommendation:
Make Your Own Mountain/Lion Installer
1. After downloading Mountain/Lion you must first save the Install Mac OS X Mountain/Lion application. After Mountain/Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Mountain/Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to an hour depending upon the flash drive size.
3. Locate the saved Mountain/Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the content of the InstallESD.dmg disc image to the flash drive as follows:
Double-click on the InstallESD.dmg file to mount it on your Desktop.
Open Disk Utility.
Select the USB flash drive from the left side list.
Click on the Restore tab in the DU main window.
Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
Drag the mounted disc icon from the Desktop into the Source entry field.
Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable installer that you can use without having to re-download Mountain/Lion.
Note: The term Mountain/Lion used above means Lion or Mountain Lion.
Once you finish making the flash drive test it by restarting from it:
Boot Using OPTION key:
Restart the computer.
Immediately after the chime press and hold down the "OPTION" key.
Release the key when the boot manager appears.
Select the disk icon for the USB flash drive.
Click on the arrow button below the icon.
Now install Mountain Lion from the flash drive.
If you are not interested in doing all of the above, then just click on the Install button when the Mountain Lion application automatically opens on your computer after it downloads.

HT2602 If i download mountain lion will all user accounts use this operating system automatically?

If i download mountain lion will all user accounts use this operating system automatically? Or do I need to download it for each user... Its taking ages to download too.

Welcome to the Apple Support Communities
When you upgrade the operating system, all users are upgraded to be used with the new version, so you won't have to upgrade OS X each time for all your users

When i downloaded mountain lion, i lost all of my saved mail boxes in aol mail

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