When I downloaded the Mountain lion my documents and pictures did not transfer

After I downloaded the mountain lion most of my documents and pictures didn't transfer. Ideas?

Contact the Mac App Store Customer Service:
http://www.apple.com/support/mac/app-store/contact.html?form=account

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  • Videos stopped playing... I get a black screen then plays for a few seconds and freezes.  Have downloaded the latest Adobe flash player and it did not help.

    Videos stopped playing correctly.  Now I get a black screen, then a few seconds of video and it freezes.  I downloaded the latest Adobe Flash player
    and it did not change anything.  Thanks for your help. CP

    One of the following steps should help.
    1. System Preferences > Other/ Flash Player > Advanced >  Delete  All
         Press the "Delete All" button
         Install Adobe Flash Player.
        http://get.adobe.com/flashplayer/
        Quit Safari.
        Restart computer. Relaunch Safari.
    2.  Enable Plug-ins
        Safari > Preferences > Security
        Web Content:  > "Enable Plug-ins".
           or
        Internet Plug-ins >  "Allow all other plug-ins
    3. Check  whether you are currently  in  YouTube HTML 5 trial.
         http://www.youtube.com/html5
        At the bottom  left of the page  uncheck the box beside
       "You are currently in the HTML5 trial".
    4. Reset Safari.
        Click Safari in the menu bar.
        From the drop down select "Reset Safari".
        Uncheck the boxes beside all items.
        Check the box beside "Remove all website data".
        Click "Reset".
    5. Turn off Extensions, if any.
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         Now try YouTube.
    Best.

  • I downloaded the mountain lion from the app store and it downloaded. when i installed the mountain lion it said that the hd disk is broken and cannot be repaired, and the other disk doesnt have enough space!

    I downloaded the mountain lion from the app store and it downloaded. When i installed the mountain lion it said that the hd disk is broken and cannot be repaired, and the other disk doesnt have enough space! HELP and i cannot return to my desktop with the old sofware so i cant use my computer normaly

    This error means that your hard drive is badly corrupt and cannot be repaired by Disk Utility. Since you say you don't have backups, this is very bad news. You may already have lost data irrevocably.
    First order of business needs to be backing up whatever you can, but this may be difficult to do if the machine won't start up any more. See step 1 of the following post:
    https://discussions.apple.com/message/21614450#21614450
    Once you have backed up your data, you can address the other issues.

  • Can someone pls help me with java on my macbook pro because after i download the mountain lion java has died and i need java to see streaming quotes from stock market

    can someone pls help me with java on my macbook pro because after i download the mountain lion java has died and i need java to see streaming quotes from stock market

    Java is no longer included in Mac OS X by default. If you want Java, you will have to install it.
    However, note that you should think twice before installing Java for such a trivial need as looking at stock market quotes. There are other ways to get that information that don't involve Java, and using Java in your web browser is a HUGE security risk right now. Java has been vulnerable to attack almost constantly for the last year, and has become a very popular, frequently used method for getting malware installed via "drive-by downloads." You really, truly don't want to be using it. See:
    Java is vulnerable… Again?!
    http://java-0day.com

  • I am trying to download the mountain lion software which I purchased and downloaded successfully in my air book, in to my desktop and I get an error 403 message saying that an server error ocurred during downloading

    I am trying to download the mountain lion software which I purchased and downloaded successfully in my air book, in to my desktop and I get an error 403 message saying that an server error ocurred during downloading

    Implies that the DL is hosed and necessitating DLing it again.

  • I have redeemed my code and downloaded the Mountain Lion overnight. Now I am unable to find the download and unable to install it. And the code says that its already redeemed. What can I do? Please help.

    I have redeemed my code to download the Mountain Lion. I left it for download overnight. Now I am unable to find the download and its not installed. And the code says that its already redeemed so I cannot download the Mountain Lion again. Please help.

    Look in your Applications folder.

  • I downloaded the mountain lion now nothing works

    i downloaded the mountain lion and now most of my applications are not working saying that i to knew of software work that to run

    We need more info. Did you upgrade from Snow Leopard? Are all applications updated? What applications don't work? Maybe these application are PowerPC based apps and not Intel because Apple stopped supporting PowerPC in Lion and this has continued to Mountain Lion. This would give you an error stating that the Application is PowerPC and isn't supported by this OS.

  • HT1338 can't download the mountain lion os

    Having problem to download the mountain lion os, not accepting my aplle ID.

    Piero- wrote:
    After downloading the update, I reboot my mac and It's still with the old software. I'm from Argentina, please help!
    After downloading, you must run the update. It doesn't automatically install, yet.

  • I have 10.5.8 and want to upgrade, Do I have to download Snow Leopard before download the Mountain Lion?

    I have 10.5.8 and want to upgrade, Do I have to download Snow Leopard before download the Mountain Lion?

    Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
    You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
    Upgrading to Snow Leopard
    You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
         Snow Leopard General Requirements
           1. Mac computer with an Intel processor
           2. 1GB of memory
           3. 5GB of available disk space
           4. DVD drive for installation
           5. Some features require a compatible Internet service provider;
               fees may apply.
           6. Some features require Apple’s MobileMe service; fees and
               terms apply.
    Upgrading to Lion
    If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
    You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
         Lion System Requirements
           1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
               or Xeon processor
           2. 2GB of memory
           3. OS X v10.6.6 or later (v10.6.8 recommended)
           4. 7GB of available space
           5. Some features require an Apple ID; terms apply.
    Upgrading to Mountain Lion
    To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
         OS X Mountain Lion - System Requirements
           Macs that can be upgraded to OS X Mountain Lion
             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
             7. Xserve (Early 2009) - Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.
         For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

  • HT1338 why once I start downloading the mountain lion, it is always waiting..

    why once I start downloading the mountain lion, it is always waiting..
    I tried to restart the mac several times. It doesnt work all the same.

    I found something that fixed the issue for me.
    First close the App Store -> then use spotlight to find something called Keychain Access -> go to prefreences in keychain access -> under the Certificates tab navigate to "Certificates Revocation List (CRL): -> change this to off.
    Close Keychain Access
    Reopen the App Store
    Go back to keychain access -> Preferences -> Certifictes tab -> change "Certificate Revocation List (CRL): to "Best Attempt".
    Close Keychain Access
    Close App Store
    Reopen App Store
    then naviagte to updates and it downloaded just fine for me.
    Hope this helps, let me know if you have any questions.

  • I just downloaded the mountain lion. I need a new office ... does the microsoft 2008 or 2011 work better/easier??

    I just downloaded the mountain lion. I need a new office ... does the microsoft 2008 or 2011 work better/easier??

    There are lower cost or free alternatives to MS Office.
    IWork is very good and converts Word files easily. If you only need Numbers or Pages, you can purchase them seperately. There is also Neo-Office and OpenOffice.

  • I downloaded the Mountain Lion but most of the webpages want open. What can i do ?

    I downloaded the Mountain Lion but most of the webpages want open. What can i do ?

    P.S. I checked that I paid already...

  • Ever since I downloaded the Mountain Lion,my digital enhancement has gone south.For instance; You tube,pixalation has decreased,my app games-cannot gift.I believe I am current with all support doc's and files.Any suggestions?

    Ever since I downloaded the Mountain Lion,my digital enhancement has gone south.For instance; You tube,pixalation has decreased,my app games-cannot gift.I believe I am current with all support doc's and files.Any suggestions?

    Hi ...
    Open System Preferences > Flash Player then select the Advanced tab.
    Click Delete All under Browsing Data and Settings
    If you are using Safari to view YouTube content, with Safari open, press Command + Option + E to empty the Safari cache.
    Quit and relaunch Safari, try a video.
    And make sure Allow all other plug-Ins is selected in Safari > Preferences > Security
    As well as Allow Java.

  • I currently have OS x 10.6.8 can I download the Mountain Lion update?

    I currently have OS X 10.6.8 can I download the Mountain Lion update or d
    o I need another update prior to the download?

    Welcome to the Apple Support Communities
    You can upgrade to Mountain Lion from Mac OS X Snow Leopard. First, check if your computer is compatible > http://www.apple.com/osx/specs
    If your Mac is supported, make a backup, open App Store and purchase Mountain Lion. See if your applications are supported > http://www.roaringapps.com

  • I inadvertently installed the mountain Lion Safari over my existing copy not realising that it would not work with OS 10.7.5 and now I am unable to use it .

    I inadvertently installed the Mountain Lion Safari over my existing copy not realising that it would not work with OS 10.7.5 and now I am unable to use it .
    Can someone suggest a solution please.

    It should work, but it's an unmitigated mess. Simplest is to boot into recovery mode and reinstall the OS.

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