When I enter a subject in the help "search box" and enter, it does not go to the subject but goes back to the screen before I clicked on the help option at the top of the screen

I cannot get thehelp option to work. When I click on the help option at the top of the screen, I get the page with the Search option, but when I enter a subject to search, tescreen returns me to the point where I started before clicking on "help". Is the help file corrupted? How can I fix?

Do you have that problem when running in the Firefox SafeMode?<br/> ''A troubleshooting mode.''<br />
You can open the Firefox 4.0 SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut. Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. <br />
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut to open it again.''
If not, see this: <br />
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

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