When I enter my Product Code for CS6 It says it has already been used, How do I get my serial code?

I purchased CS6 last year and installed it fine. Now when trying to open Photoshop it says I need to license my software or continue my trial. The problem is first off it wasn't a trial and second, I can not get my serial code again. How can I get my serial code with my product code? I have spoken to someone in chat and they said to send an e-mail to identit-e which I have done, but have not got a response yet.

If you registered your software when you first installed it then your serial number should be available thru your Adobe account online.  If you have not otherwise retained it somewhere then your only recourse is to contact Adobe support thru chat.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

  • When I try and redeem my music card, it says it has already been used

    when I try and redeem the iTunes Music Card, it says that the card has already been used, but the amount in my account does not go up! please help!

    welcome to discussions, we are fellow users.
    For a problem like that, you will have to email iTMS cusotmer service
    http://www.apple.com/support/itunes/musicstore/musiccard/

  • When I try to get the key code for office it tells me its already been used.  My mac had a new hard drive in its first year, could it be because of this?  How can I get the office I've paid for but never used?

    My mac had to have a new hard drive in its first year.  Now, when I try to get the key code for office it tells me its already been used.  How do i get the office I've paid for but never used?

    The product key is sent to you by email as part of the purchase confirmation.
    If you have lost it, log into your Microsoft account.

  • HT5188 I have 50 iPads and 50 codes, but I am not able to install the app on the last ipad.  One code in the spreadsheet says it's already been used but shows no serial number or device name.

    I have 50 iPads and 50 codes, but I am not able to install the app on the last ipad using Apple Configurator.  One code in the spreadsheet says it's already been used but shows no serial number or device name.

    Hi mafiose15,
    Thanks for visiting Apple Support Communities.
    Restoring your iPod to factory settings is the best way to try and get it back to working order. You can use the instructions below to restore it:
    How to restore iPod
    Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
    Download and install the latest version of iTunes if necessary.
    Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
    After a few moments, your iPod will appear in the Source panel in iTunes.
    Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
    Click Restore.
    If you are using a Mac, you will be asked to enter an administrator’s name and password.
    A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
    Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
    Leave iPod connected to computer to complete restore (typically applies newer iPod models).
    During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
    Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
    After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
    You can find the instructions in this article:
    Restoring iPod to factory settings
    http://support.apple.com/kb/ht1339
    All the best,
    Jeremy

  • I was gifted an app and it says this code has already been used How do i find the code.

    I was giften an app and when i got to itunes it said this code has already been used. I don't even know how you find the code when you are gifted an app from someone. My question is how do you find the code to enter when you are gifted an app?

    See here:  iTunes 10 for Windows: Redeem an iTunes allowance, gift certificate, or Gift Card
    B-rock

  • HT204266 I have a balance on my iTunes gift card but when I try to redeem it, the message says the code has already been used and won't let me go on

    I have a balance on my gift card but can't redeem it. When I enter the requested code the message says it has already been used. How do I redeem the amount left on my card?

    Hi Rosemarie316,
    If you are having issues redeeming your gift card, the following article will help:
    iTunes Store: Invalid, inactive, or illegible codes
    If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
    Contacting iTunes Store Support
    Go to the iTunes support page and select your iTunes country.
    From the iTunes support page, choose Contact Support on the lower-left side of the page.
    Follow the instructions to get iTunes Store support assistance.
    I hope this information helps ....
    Have a great day!
    - Judy

  • HT201209 My wife purchased an iTunes gift card for me and I scratched off the back to get the code and when I entered it to redeem it told me that it had already been redeemed what do I do?

    My wife purchased an iTunes gift card for me and I scratched off the back to get the code and when I entered it to redeem it told me that it had already been redeemed what do I do?

    Try Here  >  http://support.apple.com/kb/TS1292
    If no joy...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    And there is this...
    http://www.apple.com/hk/en/support/itunes/store/giftcard/

  • I went to icoke.ca and entered my pin to get a free song, but when I went to itunes to redeem it, its says that my code has already been used. Help!

    I went to icoke.ca and entered my pin to get a free song, but when I went to itunes to redeem it, its says that my code has already been used. Help!

    It wont even accept my icoke pins! when I enter them (and there are two on the inside of the cap) it says its an invalid pin..  Other places online says this offer expired March 31, but on the bottle cap it says 12/31/2011  so I dont understand,.  Why do you offer a free itune when one cant access it?

  • Cannot download purchase - enter code has already been used

    I purchased a six book set of audiobooks which I cannot download. When I proceed to the link emailed to me by Apple, the enter code page has my code entered in the box with a red message beneath that says, "Code has already been used once." I can proceed no further. Nothing has been downloaded and I have written iTunes support three times. Eleven days have passed since I made my purchase and I have received no confirmation of the resolution of this problem from iTunes. The books appear in my Apple account order history but do not appear in my iTunes account purchase history. HELP! I am so frustrated! I feel like I have thrown $300 out the window.

    Just to confirm, what "iTunes Support" are you referring to? Did you use the form at the bottom of this web page (or one like it elsewhere on the iTMS Customer Support pages)?

  • I bought songs on my laptop which synced to my iphone and iPad.  But I can't find them on itunes library on my home computer.  However, when I click download for the same song it says it has already been purchased.  How do I find it on home computer?

    I bought songs on my laptop which synced to my iphone and iPad.  But I can't find them on itunes library on my home computer.  However, when I click download for the same song it says it has already been purchased.  How do I find it on home computer?

    Is your "home computer" the same as your laptop or are these two different machines?

  • I have a Mac OS X Snow Leopard version and my fan keeps coming on. I have been away for a week so it has not been used and yet when I started it up the fan started straight away. Is there anything I can do? Please help! Thanks

    I have a Mac OS X Snow Leopard version and my fan keeps coming on. I have been away for a week so it has not been used and yet when I started it up the fan started straight away. Is there anything I can do? Please help! Thanks

    Yes, look in Activity Monitor (Applications /Utilities /Activity Monitor.app) and see what it eating up all the %CPU. If anything is over 40%, post the name here to get advice or just kill it straight away with the red 'Quit' button.
    If nothing is using up CPU resources, but the fans are going full blast, do an SMC reset. Read the instructions here:
    http://support.apple.com/kb/HT3964

  • I purchased Creative Cloud through the Employee Purchase program. Had to reimage system. Need help reinstalling application. I have "redemption" code, but get error saying it has already been redeemed. Please advise.

    I purchased Creative Cloud through the Employee Purchase program. Had to reimage system. Need help reinstalling application. I have "redemption" code, but get error saying it has already been redeemed. Can you please advise how I go about getting my software reinstalled? If I was given the serial number when I redeemed, I don't have any record of it.
    Thank you,
    Starla

    Hi Starla Mehaffey,
    I would suggest you to sign in with your Adobe ID during installation and your product will automatically recognize your membership details.
    Refer this Link for any further assistance:- Redemption Code Help
    Hope that helps,
    Regards,
    Rahul Tyagi

  • HT1539 I am getting an error that my Disc cannot be found, may be dirty, etc...  Please reinsert and try again.  After retrying, I cannot download, as the redemption code indicates that it has already been used.  How do I download movie now?

    I am getting an error that my Disc cannot be found, may be dirty, etc...  Please reinsert and try again.  After retrying, I cannot download, as the redemption code indicates that it has already been used.  How do I download movie now?

    Thanks for the quick advice!
    Unfortunately, I am still unable to open my core productivity apps, namely Skype and Evernote. Twitter, as well, could not start. But interesting quick fix though, I never knew you could do that.
    Here's the error log after the restart:
    What else should I try?

  • Thief pre order DLC code on xbox one doesn't work say's code has already been used?

    I picked up my pre order of thief today after I installed it I entered the code for the DLC and it tells me the code has already been used, I also tried it on xbox.com and I got the same message
    someone please help
    thanks

    Hello Gamers,
    I am sorry to hear of the difficulty you are having with your pre-order bonus codes.  While this is not our desire to provide any issues with their codes, we have a process in place to provide you with direct support for just such an occasion.  You can get the full details here, but I'll put the main points below for your direct use.
    If you are seeking customer service with a pre-order code, we are here to help. Just send us the following information via private message to our Gaming-BBY inbox (click that hyperlink to bring up a private message already addressed to that inbox):
    Message Subject: Game Title & Platform
    Message Body: Include...
    • Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
    • Email address (the one you provided for the code)
    It is very important that you include all of the above information for the fastest service.
    Thanks guys!
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I purchased a MacBook Pro in fall for College and it came with a $100 card. I signed up to redeem but accidentally put the wrong ending on my email and now that I try to do it over it says it has already been redeemed. Help, Please!

    I purchased a MacBook Pro in fall 2011 for College and it came with a $100 "Back to School" card. I signed up to redeem but accidentally put the wrong ending on my email and now that I try to do it over it says it has already been redeemed. Help, Please!

    - You can only sync an iPod to one iTunes library/computer. You can however, manually manage music and videos among different libraries.
    Go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.
    - If y wnat to switch syncing libraries/computer see:
    go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions.
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
    If all the synced media like music is in the iTunes library of the second computer it is very easy.

Maybe you are looking for