When I enter my serial number, it says it is not valid

Question

Is there someone I can speak to because this is a waste of my time.  I just need this fixed and cannot spend hours on this stupid discussion board becasue I cannnot type and want my problenm fixed,

Answer 1

Hello,
first: we here in the forum are not employees of Adobe, we are users like you. But I'll try to show you some ways to get a satisfying result:
Incase there is already a serial number in their database: Find your (real) serial number quickly >>> When you purchased your product, you could have received a serial number, a redemption code, or a product code. Follow the steps below to find your serial number. >>>
http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
Did you purchase your product from these firms like Amazon? If yes, this is not a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
And you can have a look there: "Telephone numbers of customer service and technical support Adobe worldwide"
>>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html (I used Europe's link, but that makes no difference.)
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
All the best!
Hans-Günter