When I FaceTime the other person can't see me. Please help
When I FaceTime the other person can't see me. Please help
Does the front (FT) camera work in via the Camera app?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. The cameras do fail sometimes.
Apple Retail Store - Genius Bar
Similar Messages
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When using Facetime.. the other person can see and hear me, but I can't hear or see them.. Does anyone have any solutions?? The only thing I can see is a still picture of them
Hi mduggan,
Thanks for visiting Apple Support Communities.
If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
If the screen shows a closed lens or black image, force quit the Camera app.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
You can find these steps and more information here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If the camera is working normally, next troubleshoot FaceTime using the steps in this article:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
All the best,
Jeremy -
how come when I make a call on Facetime, I can see the person I'm calling but they can't see me?
My guess is one of the two of you has less than a robust, good, fast WiFi connection.
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Help? It doesn't seem to be working.
does it work with voice memos? If it only doesnt work with FaceTime then you should press the lower left button and maybe that will work...
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On facetime other person kept asking whos texting you??
Alternately, just pay attention to the person your on Facetime with and wait to text until your done. Then, both people get you full attention and no one gets jealous.
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When using facetime the other party can see us but not hear us
When trying to use Facetime, we can see and hear the other people, but they can only see us. Any suggestions or settings for us to check?
Learn sign language?
Or
Probably the first thing you want to do is close face time, then doulbe tap the home button to see the task bar... Touch and hold any of those icons until they jiggle, then close them all off by touching the minus sign. Then reboot the pad by holding the sleep and home buttons until the apple logo appears. Ignore the red slider.
Sometimes this reset fixes bugs.
Then, confirm your mike is working. Open any app that records things, and see if it hears you. There have been some discussions about broken mikes.
Then try it again. -
I have succesfully used it in the past without problems.
Hi mduggan,
Thanks for visiting Apple Support Communities.
If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
If the screen shows a closed lens or black image, force quit the Camera app.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
You can find these steps and more information here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If the camera is working normally, next troubleshoot FaceTime using the steps in this article:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
All the best,
Jeremy -
When I'm on facetime the other person cant hear me but I can hear them. Why is this?
when I'm on facetime the other person cant hear me but I can hear them. Why is this?
Make sure youe volume is turned up and your microphone isn't muted.
Jackson -
I just put Facetime on my MacBook and Ipad. I can connect and recieve video but no sound. The other person can hear me. If I use Skype everything works fine. I can't find any where in Facetime to change settings for the audio. Any suggestions
Options for when an iOS device gets locked because of forgotten passcode:
Restore (and reset passcode) on your device by connecting it to the last computer to which it was connected:
iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
If you cannot connect it to the computer to which the device was last connected (or the device was never connected to a computer) you will have to use recovery mode to completely reset the device, losing all data:
iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode (e.g., cannot connect to computer last used to sync device, iTunes still asks for a password)
If recovery does not work there's:
DFU mode: http://osxdaily.com/2010/12/04/ipad-dfu-mode/
How to put iPod touch / iPhone into DFU mode - http://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-into -dfu-mode/ -
When on the phone to someone the phone crackles and hangs up so the other person can't hear what is wrong with it? :(
That iPhone needs to be tested by the techs at an Apple store genius bar to see what is faulty in the hardware.
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Just updated my iPhone 5 to the new IOS 7.0.6and now when I make or receive calls, the other person can't hear me. I have tried doing a hard reboot and resetting the network settings, but neither of those solved the problem. Any suggestions??
Hello AllieCLT,
The following article provides troubleshooting steps that can help get your iPhone's microphone working.
iPhone: Microphone issues
http://support.apple.com/kb/TS5183
Cheers,
Allen -
This is so frustrating. Sometimes I can talk on the phone and other times the other person can't hear me. The mute button is not pressed. I have to go to speaker phone in order to communicate. How do I stop this from happening? It works some of the time!!
I have the same problem.
IPhone 4
IOS 7.1.2
My retailer sent it to Apple, but I just received a sheet of paper where they said, they did nothing.
Surprisingly the problem still exists. Now the warranty time is going to run out in 4 weeks.
What else can I do? I have a not working IPhone and nobody want's to help me ?!? I feel lost and disappointed. -
Hi I have a iPhone 4 and I seem to have a problem during calls. If I make or receive a call I can hear the person who is on the line with me but the other person can't hear me. This problem has occurred 1 week ago so please get back thank you
You use Restore to get the latest firmware build, not the Update button. You can only use the Update button, if there is an iOS update, say iOS 5.1.
this link talks about updating to 9A406 to fix the "No Service" issue with iPhone 4S:
http://iphone-and-i.blogspot.com/2011/12/fixing-iphone-4s-signal-problem.html -
Question: When I want to send SMS and click on the contact, the contact came out with names and numbers, as if the whole contacts are there in the phone. However, when I open the contact, I can only see 3 contact names and the rest of 4000 plus contacts are not listed, and it makes you difficult to call through contact
The iPhone remembers information about previous contacts.
Complelely independently, you have a Contacts app with a contacts list. It sounds like your contacts list has 3 names on it. You need to add a few names. -
When I connect the iphone does not start automatically Itunes Please help me
when I connect the iphone does not start automatically Itunes
Please help me
How to solve this problem that I havei've had a few issues like this.
I've found that it is an issue with items that are already on your phone.
several troubleshoots.
1) uncheck everything from syncing (apps, music, tv shows, movies, podcasts, etc), try to perform a sync, it most likely will work. Then, sync after checking each item individually (check the sync box for videos, then sync, check the sync box for podcasts, then sync, check the sync box for music, then sync, etc). One of two things will happen, 1) you will fix the problem, or 2) you will identify exactly what part of the sync setup is the culprit.
2) if the above doesn't work, I've found that it is likely an issue with files that are on your phone but your phone doesn't exaclty recognize (for example, I had copies of music on my phone that didn't show up in the music app, I went in on itunes and manually deleted those songs from my phone and that fixed the sync). to do this, check the "manually manage music and videos" box at the bottom of "summary" while your phone is connected to itunes. Then, go to the left hand pane in itunes and find your iphone device, click the drop-down arrow that shows all the categories for media on your iphone. Go to the music category in your iphone on itunes and delete all the music that shows up. Try to perform a sync - it likely will work. After this, you can uncheck the manually manage music box and re-sync your phone as normal
let me know if either works
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