When I FaceTime the other person can't see me. Please help

When I FaceTime the other person can't see me. Please help

Does the front (FT) camera work in via the Camera app?
Try:
- Reset the iOS device. Nothing will be lost      
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings                            
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:                                               
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.                       
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. The cameras do fail sometimes.
  Apple Retail Store - Genius Bar

Similar Messages

  • WHEN USING FACETIME, THE OTHER PERSON CAN SEE AND HEAR ME BUT I CANT HEAR THEM AND THEIR VIDEO IS A STILL PICTURES.. DOES ANYONE HAVE ANY ANSWERS???

    When using Facetime.. the other person can see and hear me, but I can't hear or see them.. Does anyone have any solutions?? The only thing I can see is a still picture of them

    Hi mduggan,
    Thanks for visiting Apple Support Communities.
    If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
    If the screen shows a closed lens or black image, force quit the Camera app.
    Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    Try turning iPhone off and then back on.
    If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
    You can find these steps and more information here:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    If the camera is working normally, next troubleshoot FaceTime using the steps in this article:
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    All the best,
    Jeremy

  • HT204380 How come when I make a call on Facetime the other person can't see me?+ but I can see them?

    how come when I make a call on Facetime, I can see the person I'm calling but they can't see me?

    My guess is one of the two of you has less than a robust, good, fast WiFi connection.

  • My ipod touch 4g's microphone isn't working. When I facetime the other person can't hear me. If I put headphones with a microphone on it then it works. Help?

    Help? It doesn't seem to be working.

    does it work with voice memos? If it only doesnt work with FaceTime then you should press the lower left button and maybe that will work...

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    On facetime other person kept asking whos texting you??

    Alternately, just pay attention to the person your on Facetime with and wait to text until your done. Then, both people get you full attention and no one gets jealous.

  • When using facetime the other party can see us but not hear us

    When trying to use Facetime, we can see and hear the other people, but they can only see us.  Any suggestions or settings for us to check?

    Learn sign language?  
    Or
    Probably the first thing you want to do is close face time, then doulbe tap the home button to see the task bar... Touch and hold any of those icons until they jiggle, then close them all off by touching the minus sign.   Then reboot the pad by holding the sleep and home buttons until the apple logo appears.  Ignore the red slider. 
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  • When using Facetime, the person on the other end can't see me - they can hear me, I can see and hear them.  Any help?  I have a 4S.

    I have succesfully used it in the past without problems.

    Hi mduggan,
    Thanks for visiting Apple Support Communities.
    If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
    If the screen shows a closed lens or black image, force quit the Camera app.
    Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    Try turning iPhone off and then back on.
    If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
    You can find these steps and more information here:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    If the camera is working normally, next troubleshoot FaceTime using the steps in this article:
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    All the best,
    Jeremy

  • When I'm on facetime the other person cant hear me but I can hear them. Why is this?

    when I'm on facetime the other person cant hear me but I can hear them. Why is this?

    Make sure youe volume is turned up and your microphone isn't muted.
     Jackson

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    I just put Facetime on my MacBook and Ipad. I can connect and recieve video but no sound. The other person can hear me. If I use Skype everything works fine. I can't find any where in Facetime to change settings for the audio. Any suggestions

    Options for when an iOS device gets locked because of forgotten passcode:
    Restore (and reset passcode) on your device by connecting it to the last computer to which it was connected:
    iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
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    How to put iPod touch / iPhone into DFU mode - http://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-into -dfu-mode/

  • When on the phone to someone the phone crackles and hangs up so the other person can't hear what is wrong with it? :(

    When on the phone to someone the phone crackles and hangs up so the other person can't hear what is wrong with it? :(

    That iPhone needs to be tested by the techs at an Apple store genius bar to see what is faulty in the hardware.

  • Just updated my iPhone 5 to the new IOS and now when I make or receive calls, the other person can't hear me. How can I fix this?

    Just updated my iPhone 5 to the new IOS 7.0.6and now when I make or receive calls, the other person can't hear me. I have tried doing a hard reboot and resetting the network settings, but neither of those solved the problem. Any suggestions??

    Hello AllieCLT,
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    iPhone: Microphone issues
    http://support.apple.com/kb/TS5183
    Cheers,
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    This is so frustrating.  Sometimes I can talk on the phone and other times the other person can't hear me.  The mute button is not pressed.  I have to go to speaker phone in order to communicate.  How do I stop this from happening?  It works some of the time!!

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    You use Restore to get the latest firmware build, not the Update button. You can only use the Update button, if there is an iOS update, say iOS 5.1.
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