When I get phone calls I can barely hear. Has anyone had this problem? I turned up the volume.

I have a friend who bought the IPhone 6 and can barely her the person on the other end when they call.  She turned the volume up.  I can't think of what to do. Please help.

Megster007,
Let's boost the audio on your phone.  When did this issue begin? Have you powered off your phone and then on?  Do you have a case on your phone?
EmmaM_VZW
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