When I go to buy a movie on netflix, with apple tv, it keeps telling me to go to the iStore and update my payment information. I have done this over and over, but it still keeps doing that. Any ideas?

When I use netflix thru apple tv, and want to buy a movie or tv show, it keeps coming up with the message to go to iStore online and update my payment information. I have done it over and over again and even deleated the info and re entered it. Still keeps coming up with the same message. Any ideas??

Movies are not bought via Netflix, then are rented or borrowed.
For iTunes account issues, contact iTunes Customer Support.

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It was time to upgrade my itunes to 10.5, but when I did it tells me that Apple Application Support was not found to uninstall and then reinstall itunes. I have done this a number of times what is wrong?

It was time to upgrade my itunes to 10.5, but when I did this it tells me that Apple Application Support could not be found and that I needed it to run itunes. Then to uninstall and reinstall itunes.. I have done this several times over the past two weeks what it wrong?

Hi marian289,
Thanks for using Apple Support Communities. This article has steps to thoroughly remove and reinstall iTunes that may help:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari

I cannot purchess movies on my apple tv. i keep getting a message that says i need to update my billing info. i have done this and i still get the message. help help help

i cannot purchusse movies on my apple tv. it keeps telling me that i need to update my billing info. i have done this and i keep recivimg the same message!!! help!!!

You don't. the ipad is not a backup/storage device. it simply mirrors the selected content of your computer. The sync is one way - computer to ipad. The only exception is itunes purchases.
Did you fail to maintain a backup copy of your computer?
If so, not good.
You may be able to purchase a third party program, not supported by Apple, to get the other music.

I have downloaded iTunes 10.5 but after it downloads it vanishes and I can not locate the file anyway on my PC. I have done this a few times now. Any ideas?

have downloaded iTunes 10.5 but after it downloads it vanishes and I can not locate the file anyway on my PC. I have done this a few times now. Any ideas?

This has happened to me over the last few hours. iTunes just would not open, so I uninstalled and downloaded again. Still refuses to open. iPhone cannot be synced as a result. Help anyone...

I purchased a song and it shows up in the song list with an exclamation point on the sie of it. It says the song could not be found. I have done a search and can't find it but iTunes won't let me download or buy it again. Help!!

I purchased a song on iTunes and it shows up in the song list with an exclamation point on the side of it. It says the song could not be found. I have done a search and can't find it but iTunes won't let me download or buy it again. Help!!

Hello levon10
Just delete the song and then go through the process of downloading the purchase again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I want to schedule my back ups to my Western Digital Elements HDD so that it doesn't interfere with my Skype calls with clients. Operating system - version 10.7.4. The default for Time Machine is to back up every 1 hour. I'd like daily at 3am. Any ideas?

I want to schedule my back ups to my Western Digital Elements HDD so that it doesn't interfere with my Skype calls with clients. Operating system - version 10.7.4. The default for Time Machine is to back up every 1 hour. I'd like daily at 3am. Any ideas?

Time Machine Editor.
Clinton

Hi I have mac os x 10.6.6 and need to update however keep getting the message " software update server ( 172.22.13.4 ) is not responding". My internet connections are all working. Any ideas how to solve this?

Hi I have mac os x 10.6.6 and need to update however keep getting the message " software update server ( 172.22.13.4 ) is not responding". My internet connections are all working. Any ideas how to solve this?

If you have enough room on the boot drive, head to System Preferences > Accounts and create another Admin Account, log out and into it and try your Software Update again.
If this doesn't work, connect a Ethernet cable to the router or modem (power off/on) and try again.
If this doesn't work then run through this list of fixes.
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Diagnosing network issues

My iPod Nano (fourth generation) is stuck on a black screen and will not charge. It's done this before and you can still see a faint outline of the green charging sign and the time/date. HELP

My iPod Nano (fourth generation) is stuck on a black screen and will not charge. It's done this before and you can still see a faint outline of the green charging sign and the time/date. HELP

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT1349 My laptop needs to be reimaged. How can I save my personal music?I have done this before and when I logged in to itune. It thinks I am installing my music on a new computer.

My laptop needs to be reimaged. How can I save my personal music?I have done this before and when I logged in to itune. It thinks I am installing my music on a new computer.

roaminggnome wrote:
Why would you set up a new account?
Copy everything from your backup copy of your old computer to your new one.
Its wrong to assume that everyone has a backup copy.
are you PC or Mac?

How do I place a link to a web site on my screen. I have done this on my iPhone, but don't remember how I did it. Now I want to do the same on my iPad. Thanks

How do I place a link to a web site on my iPad screen? I have done this on my iPhone, but I don't remember how I did it. Getting old I guess. Thanks.

In Safari (on the page that you want the link for) press the icon of the box with the arrow coming out of it,select the 'Add To Home Screen' option, and then chose what you want to call it (as you can't change the name after it's saved).

I restored my iphone but now it will not power on fully. The Itunes plugin appears. I plug it in and restore as requested but the phone never restarts like it says it will. I have done this several times now but nothing. Suggestions?

I restored my iphone but now it will not power on fully. The Itunes plugin appears. I plug it in and restore as requested but the phone never restarts like it says it will. I have done this several times now but nothing. Suggestions?

Sounds like time to take it back to Apple for repair.
Allan

I have created video with music and pictures. I have exported it. But all that shows is the music no pictures. I have done this before and it worked ok. Am I missing something?

I have created a video with pictures and music. When i export it, it goes into a MP4 video. which I have done before and it worked ok. Now the only thing on the MP4 video is music but not my pictures.
I am very new to this and have taught myself everything so far. I have no technical understanding. So please make any answers as basic as you can.
Many thanks.

I am using standard photoshop cs6.
Regards
Clifford Marker
Director – Clifford Marker Associates.
Email : <mailto:[email protected]> [email protected]
Tel : 0208 504 2570
Tel : 07539 833852
9 Warners Close, Woodford Green, IG8 0TF
Web : <http://www.cliffordmarkerassociates.com/> www.cliffordmarkerassociates.com
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I'm trying to unlock an Iphone 4. The celular company allready unlocked it. and send me an E Mail with the instructions to do it myself. I have done every step, and in itunes apears that my Iphone is Unlocked. But I can not use a sim CArd from another Co

Im tying to unlock an Iphone 4.
the celular company make it by its system, and send me an E mail with the instructions to finsh the process by myself, throug itunes.
I did every step, and at the end appers a message telling that my Iphone is unlocked.
but it does not work with other celular company sim card.
It only works with the original sim Card company.
In the Iphone appears a message teeling that has no service with another company's sim CArd.
I don't know what to do.
I've been doing this, with different Sim cards.
sometimes appears a message informing that the SIM card is locked with a PIN. That i must instal the last itunes version and connect it again.
but every Sim card I have are with PIN.
If you can help me I;ll be very glad.
Thank you very Much.
nicanorfrommon

Chrisj4203, thank you for your kind answer.
I have done a lot of restores to the Iphone, and resets also.
I;ve done holding both buttons as you sugested, but there is no signal appearing.
I am in Uruguay, South America and the original company is Movistar ( Telefonica) and the new sim card is from ANTEL ( the officail and biggest company in my country).
I don;t knoe what todo.
I have been trying for more than one mont.
I have gone several times to both companies. Aldo two times to Apple uruguay, and nobody can help me.

I load firefox it checks the compatibility of the add-ons. They are compatible, I have confirmed this through an addon but it doesnt go away. I also always loads the "welcome to firefox page" that you usually get after an update. How do I stop this?

Click any firefox link and it loads a box first checking the compatibility. This can take anything from 20 seconds to 5 mins to complete. When that finishes it loads up the standard page you get up after you update firefox plus my homepage. It also freezes and lags ("not responding") briefly as well if I try to close it down and sometimes crashes.
This happens without fail every time that I load up firefox and some help would be much appreciated in resolving this.

See:
*http://kb.mozillazine.org/Preferences_not_saved
*https://support.mozilla.com/kb/Preferences+are+not+saved

My ipod wont let me buy apps etc... keeps saying this is the first time this device has been used and to sign in and answer security questions. I have had this account for years but cant remember the answer to the security questions. How can i fix it?

My iPod touch wont let me buy anything, i've beem using this account for a couple of years and now it says that this is the first ime this id has been used on my device... it's not.... and to sign in and answer security questions. i cant remember the answers to the questions. How can i fix this without making a new account and losing all my stuff???

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

When I go to buy a movie on netflix, with apple tv, it keeps telling me to go to the iStore and update my payment information. I have done this over and over, but it still keeps doing that. Any ideas?

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