When i go to swich my 3g on it has the green slider but doesnt work

i reasently purchaced an iphone 5s from EE when i go to swich on my 3g the grren slider in on but the 3g doesnt work it has bars next to it but doesnt work. i have tried everything from taking out my sim card to reseting my whole phone but nothings changed. Its really frustrating and i need help urgent! Thank you

Hi
Welcome to Community.
You need to restore the device via iTunes. Click here for the Apple help & support on restoring.
Let me know how you get on!
Thanks.

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It sounds like you are having an issue with playing software in iTunes for Windows. I have an article for you here that will help you address this issue:
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Hello jose mariofromsan luis potosi,
I apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are saying that your iOS devices are not showing up in iTunes on your Windows computer, you may find the troubleshooting steps outlined in the following article helpful:
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If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
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When i go to swich my 3g on it has the green slider but doesnt work

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