When i go to the apps store and click the download updates a users name i don't recognize shows up how do i get rid of it
when i go to the apps store and open upgrades to download a user id shows up that i don't recognize how do i get rid of it
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
5. Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method.
Similar Messages
-
App Store is persistently offering an update of OS X application that I didn't buy (iSplash). How can I get rid of it?
Thanks
Andrejhttps://discussions.apple.com/message/20210321#20210321
From the More Like This section on the right -
My iPod has a glitch in the App Store. When I go to the App Store and click on updates then click on purchased it won't load up my purchased apps it says it is loading then it flashes black and goes to my home screen. How can I fix it??
Have you udated to iOS 6.0.1?
Otherwise
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
I downloaded and installed Lion on an external hard drive using my laptop which is running Snow Leopard I have now decided that I want to install Lion on my Laptop, but when I go to the App store and click on my purchases it will not download again
Thanks Dirk,
Tried your suggestion various ways but it had no effect the download button was still greyed out and the install button would not activate will keep trying to find a solution. I dont want to boot from the external hard drive that has Lion on mainly because it is a usb HD and the connection to my wireless modem slows the connection rate and downloading would take about ten hours -
I cannot find OS x mavericks 10.9.0 in the app store and I cannot download a newer version because it requires 10.9.0. I have looked everywhere and its really annoying. I know it was taken off the app store when 10.9.10 came out but I need it to get 10.9.4 so I can play Total War Shogun 2. any help to get 10.9.4 would be appreciated.
It's no longer available. Unless Apple says otherwise, which they probably won't, you need to upgrade to Yosemite instead.
(117439) -
I accidentally deleted the facebook app off my phone, but it won't let me go into the app store and DL it again it says it's already installed. Does anyone know how I get facebook back???
Meg St._Clair wrote:
Facetime ≠ Facebook
Some really should have thought about how confusing that name would be!
Thanks Meg... -
Why won't my apps show on my main screens? The only way I can access them is by going back to the App Store and clicking open.
So there are no apps at all on your home screens? Try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. If you don't see anything after that, take a look at all of your home screens and folders to see if something is hidden. It that doesn't work, you can go to Settings>General>Reset>Reset Home Screen Layout.
-
I have an IMAC and purchased OS X Lion to upgrade from the APP store, and launched the software for downloading, and I have been waiting on this for an hour, and it still says it's downloading? What do I do next?
Welcome to Apple Support Communities
The OS X Lion installer takes more than 4 GB of space, so it is normal for most Internet connections to take the download more than an hour.
If you want to see the download progress, open the Mac App Store and go to Purchases.
Before upgrading, make a backup of your files with Time Machine and check that your apps are compatible > http://www.roaringapps.com -
Can someone please help me!?
Hi Paula_Carlos,
I'm sorry to hear you are having issues with the in-app purchase on your iPhone.
The first thing I would suggest is to log out of your iTunes Account on your iPhone, turn the iPhone off and then on again, and see if apps finish updating:
Settings > iTunes & App Stores > Tap on your Apple ID account > Tap Sign Out
If the issues persists, the article below will give you a few more troubleshooting steps:
iOS: Troubleshooting applications purchased from the App Store
Try the following steps to resolve your issue, testing the app after each step.
1. Update your device software
Update your device to the latest version of iOS.
2. Check for app updates
Ensure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
When prompted, enter your iTunes Store account information. App Store will then download and install the application updates.
Note: Some applications may require a Wi-Fi connection to update.3. Install another app from the App Store
4. Restart the application
If the issue affects only a single app, try closing just that app:
Press the Home button to return to the Home screen.
Double-tap the Home button to display recent apps.
Tap and hold the affected app until the red minus appears.
Tap the red minus to quit the app.
Press the Home button, then restart the app.
5. Restart your deviceHold the Sleep/Wake button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
6. Reinstall the affected application
Remove the application from your device and reinstall it.
Touch and hold any application icon on the Home Screen until the icons start to wiggle.
Tap the "x" in the corner of the application you want to delete.
Tap Delete to remove the application and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
I hope this information helps ....
Have a great day!
- Judy -
i had to restore my iPad mini and when I go to the App Store to reload some of my apps it times out and doesnt reload them. Any suggestions?
Close the App Store app and reset your iPad.
Now close all apps. In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
In order to reset your iPad, hold down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple logo appears on the screen after which time you can release the buttons and let the iPad start up.
IF that didn't help, try turning WiFi off on your iPad in the Settings, restart the iPad, then turn Wifi on again. -
Everytime I go to the App Store to download I get a error 1004 please try again so can someone tell me how to fix it
I just encountered this today and all it took was quitting and restarting the MAS to eliminate the problem.
-
hi, i just bought a MacBook pro . and i entered the store and it said that i have to update iphoto so i enter my email and password and it said " you have updates on other accounts, sign in to the account u used to purchase this item" .. and i didnt purchase it it was there when i bought the laptop , plzz help.
THANK YOUSame thing for me it writes "To update this application, sign in to the account you used to purchase it."
-
Apple Apps like Weather, the App Store and even the Facebook App don't work on WIFI
Since a few days all my apple apps (Itunes, AppStore, Weather) don't work via Wifi. The strange thing is that all other apps work without problems (just Facebook and Youtube don't view profile pictures). Via 3G all apps work without any problems. I just set my router to default settings but the problem keeps existing. Would be great if someone could help me!
I read about the following:
Workarounds:
Make sure that Bluetooth is turned off.
Turn the Stamina Mode off. It should be off by default, but you can check inSettings > Power management > STAMINA mode.
Possible solutions:
Restart the router and the phone.
Double check that you have the right details and password.
Ensure that you have the latest firmware. For your Xperia Z this should come as an OTA update, but for your router you’ll need to check the manufacturer’s website or with your ISP.
Try changing the channel on your router and make sure that DHCP is on.
Turn MAC filter off on your router and/or add your phone’s MAC address.
Try Sony’s PC Companion. Install on your PC and go to Support Zone > Start > Phone Software Update > Start. If you already have the latest version chooseRepair phone and follow the instructions. -
Why can I not download OS X Mountain Lion?
Open Finder, select Applications and delete Mountain Lion. Then, download Mountain Lion. Contact with App Store if you can't http://www.apple.com/support/mac/app-store/contact
-
can someone help me on how to open my app store? i cannot open it after i update my ipad 3 to io6.
It won't pass 10.3.
What does this mean?
I figured it out. Thanks!!!
What did you figure out? How about posting how you resolved it?
Maybe you are looking for
-
Updating tiger and mac os will not boot after download finished
Hi all. I updated my mac tiger os on my mac book pro last friday. There were approximately 10 updates to do so i excepted them and all downloaded and i installed them all. I was then asked to restart so i did. On restart my mac is now stuck with a bl
-
How to share rented movies between devices
I have just downloaded some rented movies on my iMac and would like to transfer them to Airbook for a trip away. What is the best way of doing this?
-
Question about garageband: I have 3 short original songs that i wanted to merge ala "Bohemian Rhapsody". Is that possible in garageband? their tempos are all different from each other. Advance thanks.
-
How to deal with Portal, Workshop, and non-BEA software?
Hi, I'm really new to working with portal, and have looking into integrating a single sign-on software (RSA ClearTrust) into existing portal code. The ClearTrust installation involves installation of a bunch of software that integrates with the porta
-
I need to find my temporary cookies.
I like to download things off web pages for use on my site, i do this using cookies. I can't find my temporary cookies here, so i can't download anything.