When I go to update my apps on itunes, it says my account has been disabled. I've done everything I know to do to no avail. I've changed passwords, I've done it all about a hundred times, but I can't get to the bottom of it...HELP Please :)

Hi,
I am about to pull my hair out. My itunes account has been disabled............or at least that's what it says everytime I want to update my apps....I can't do it. Then it sends me to a useless web address www.apples.com/itunes/storesupport/forassistance it never helps me. I've changed my password, etc. But I can't get my apps updated or the "Apple" in the sky to fix it...I don't know where to go for customer service....Any suggestions?
Thanks
Kathy

I updated the software on my iphone4 tonight and ran into this same endless loop - "itunes terms & conditions have been changed" - go to itunes, aceept - back to the "T&C have been changed message" with no ability to do anything in the app store until I accepted the new terms.
While not a very direct solution, I was able to finally accept the terms in a way that seem to register with apple by making a purchase through iTunes on my computer. This forced me through updating my payment information and updating my iTunes software to the latest edition (which I had not yet taken the time to do). After doing both of these, iTunes took me through the terms & conditions on two separate pages, but ultimately allowed me to purchase my song. Once I completed these steps, it fixed the problem on my phone, so now I can update my apps and download new ones without running into that loop.
Hope this helps!!!

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HT5787 When I try and log into my apple ID, it says my accounts has been disabled

When I try and log into my apple ID, it says my accounts has been disabled. What do I need to do

Contact iTunes support & see what's going on:
http://www.apple.com/support/itunes/

When I Try to update an APP it tells me my Apple ID has been Disabled

I try to update an APP or load an APP and after I enter my password it tells me that my Apple ID has been disabled. I have already reset my password a number of times, and no go. Thought maybe I could delete my account and start over. Any thoughts?

If you delete your account and start over all of the music, apps, etc. that you have purchased through the iTunes store would no longer be able to be updated. It is all tied to your Apple ID account and cannot be moved to another account. I would contact the Apple ID support.

When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!

When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!

Hi,
If you have followed everything in the link below, and still have the problem, click on one of the links at the very bottom under "Additional Information". That's all we can do for you here:
http://support.apple.com/kb/TS2446
Cheers,
GB

HT5624 my apple id account has been disabled for security reasons. I have re-set my password numerous times but the system still will NOT let me sign in. It continues to say your account has been disabled.

my apple id account has been disabled for security reasons. I have re-set my password numerous times but the system still will NOT let me sign in. It continues to say your account has been disabled.

CALL
1-800-MY-APPLE (1-800-692-7753) let them know and they will helo you enable the account. even if you change the password 50 times the account will stay disable till you call them
good luck

TS3988 when I try to purchase from the store now, it says my account has been disabled. WHY????

When i try to purchase from the store now, it says my account has been disabled. WHY??? I have purchased recently with no problems.

Ray88Ray88 wrote:
What do i do to correct this? ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I try to download free apps for click the updates that appear yet it says my account has been disabled? why

I am so frustrated I paid money to do downloads and i assumed they went through they appear on my dock- but i had not had time to work on my computer then i hit update casue my appl says it needs 40 updates it goes to do it then it hits back with a message saying your apple id has been disable??? So so confused just bought a new iphone and now this UGGGG any ideas?

just create a new apple id and password
may be the id that you are trying to use was used longtime back

I just switched my payment method to paypal, now when i try to purchase a song or app, it says my account has been disabled...?

What do i do to correct this? i have been fine with my paypal purchasing other things.. -_-

Ray88Ray88 wrote:
What do i do to correct this? ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I just got a new account and when I try downloading it says my account has been disabled

<Email Edited By Host>

These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address from your post.
Depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page.

You cannot update this software as you have not owned a major version of this software? This is what I get when I try to update my apps on itunes.

You cannot update this software as you have not owned a major version of this software? This is what I get when I try to update my apps on itunes. What does this mean..I have been having trouble..and reached out but they seem to not understand the problem.. No one has been able to help..It is like I don't have my past history with them anymore? I don't have my past purchases either.

Same here. Just becoming a nightmare. Updated iTunes and now can't update apps it itself is showing as available updates. Count me in on the latest "You can not update this software since you have not owned the major version of this software." bug.
Next I have to post about a new problem in iPhoto on a new thread.... it lost the "link" between some but not all photos I have in the library and what it itself posted to FaceBook a few hours ago...
Incredibly frustrating.
Imran

HT4623 While in Japan on a trip, I updated my iPhone to iOS6. Now, when I try to update my apps, I'm told that my account is not good in the Japan store I must switch to the USA store. How do I do that so I can download and update apps at home in the US

While in Japan on a trip, I updated my iPhone to iOS6. Now, when I try to update my apps, I'm told that my account is not good in the Japan store I must switch to the USA store. How do I do that so I can download and update apps at home in the USA?

Your Apple ID is tied to the US store. Log out of the store, then trying logging back in.

TS1363 when i try to update my apps from itunes on my laptop i keep getting an error saying "we could not complete your itunes store request an unknown error occurred (0x800b0101)."

when i try to update my apps from itunes on my laptop i keep getting an error saying "we could not complete your itunes store request an unknown error occurred (0x800B0101)." this has been happening for a few weeks ive tried downloading the new version of itunes and checked the firewall settings but it still wont let me upgrade apps??

Thanks jdnjo. Your fix also worked in Windows 8!

HT4623 When i try to update my ipod using iTunes, it say it can't be done b/c it cant contact my ipod software server!!!

When i try to update my ipod using iTunes, it say it can't be done b/c it cant contact my ipod software server!!!

Update Server
Try:
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- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
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I have always paid for apps with a credit card and now need to use an app store card but I can't get past the point where it keeps wanting my credit card updated. And can't used the app card number. Any advice???

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Apple is becoming more like Microsoft every day.

HT2589 When I try to download an update from the apple store it says my ID has been disabled. But I can log into my apple acct. with that ID with no problem.

The APP Store shows I have 2 updates. When I enter my ID it says that it has been disabled. Yet, I can log into my apple acct. with no problem.

http://support.apple.com/kb/TS2446

When I go to update my apps on itunes, it says my account has been disabled. I've done everything I know to do to no avail. I've changed passwords, I've done it all about a hundred times, but I can't get to the bottom of it...HELP Please :)

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