When I go to update my software using the app store download, it always asks for the previous user's ID, not mine. Please help!
When I go to update my software using the app store download, it always asks for the previous user's ID, not mine (my IT guy at school's-I am a faculty with admin priviledges). I have signed in as me, have set the main preferences login user as me,and everywhere on the laptop I can use my apple ID except here. It always shows me a greyed out ID of my IT. How can I reset this to my ID? It doesn't give me an option to change the user ID, only a link to reset password. I reset it, but it did not change the problem. Can someone help me?
It's not an ID problem, it's an ownership problem.
When someone uses their personal Apple ID to buy and download content, the content is licensed to them and has their Apple ID engrained in it's DNA. It is an anti-piracy program. And when that personal Apple ID is used to setup a new Mac, it involves the Mac itself, the shipping OS and any pre-installed apps as well.
It's not the correct way to handle Macs that belong to a business or an institution. And had it been handled correctly they would not now be in this predictument needing a drastic remedy.
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